Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 5,824 reviews

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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,824 reviews

TripAdvisor Rating  4.0/5  492 reviews

Certificate of excellence 2024

Great family holiday experience

TripAdvisor rating 5.0/5

JenandbrianPerthWA TripAdvisor review

We loved staying here. We had 2 x 2 bedroom apartments and a 1 bedroom apartment for a family holiday. Our apartments were side by side and there was even a connecting door between one of the 2 bed apartments and the 1 bedroom apartment which we opened to allow easy access for our grandchildren to move between our apartments. The apartments are very spacious clean and comfortable. All the staff were very friendly and helpful. The pool area with poolside bar was also great with the staff there also very friendly. There was a huge shopping mall across the road with many restaurants and a large supermarket. It was also walking distance to great shopping and eating streets. We will definitely stay here again when next in KL.

well located

Customer review rating 3.5/5

Sunjaya H. Solo - Confirmed reviews ALL

I was a bit disappointed with my check-in experience. Initially, I checked in online before arriving at the hotel. Upon arrival, I processed my data without issue and left my luggage there since my room wasn't ready, then went out for lunch. When I returned around 1 P.M. to get my key, there was only one guest at the reception and nobody at the priority check-in desk. I assumed the priority desk receptionist had stepped away momentarily, so I sat there waiting. After about 5 to 10 minutes, another receptionist told me I needed to join the regular queue, even behind guests who arrived after me, arguing it wouldn’t be fair otherwise. This left me wondering why nobody informed me earlier as I sat at the priority desk. What’s the point of having a priority check-in if it's unattended? Eventually, when the queue had almost cleared, the priority desk receptionist returned. After that, everything went smoothly, but it might be time to consider updating and maintaining the interior it’s starting to show its age.

Dear Sunjaya H., The issues you raise are very important to us. We are sorry to hear any lapse in service impacted your experience, and our team will be working to improve each of the areas you highlighted. This is not reflective of the quality visit we wish to deliver to each guest, so we're looking into this to ensure future visits will be even better. Please accept our sincerest apology for your arrival experience. We have shared your feedback with the Front Office Manager and his team to ensure this does not recur in future. We greatly appreciate your comments, and we hope to have another chance to exceed your expectations in the future at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Good location, great stay

Customer review rating 4.5/5

Kelvin Families - Confirmed reviews ALL

Great lounge facilities and breakfast at the restaurant. Attentive staff at the executive lounge.

Dear Kelvin, Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit KL! Kind regards, Devi.C guest experience

Convenient location, pleasant stay

Customer review rating 3.5/5

Mr. M. Couples - Confirmed reviews ALL

I've stayed in this hotel with my family many times. I recently signed up for Accor membership since I frequently booked this place, and thought to start accumulating the membership perks. The hotel has a welcoming ambience on arrival. The corridors and rooms are kept neat and clean. Carpark is also safe and accessible only to guests. The location is splendid, and being next to Pavilion makes shopping easy. Just a minor improvement point: I recalled being served by "more pleasant" reception staff (e.g. Ada) previously, on arrival & checkout. It's not that the current reception staff isn't polite nor respectful, but a smile and pleasantries definitely helps make a difference :-) Will definitely revisit and stay in Pullman again on my next KL trip. Cheers.

Dear Mr M., Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regard to your check in and check out experience as it will help us to continually improve our guests experience. We will share your kind words of praise with Mr Ega. Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Well located & hospitality.

Customer review rating 4.5/5

Tong C. F. Solo - Confirmed reviews ALL

Superb response from everyone from door front to room!

Dear Tong Choy F., Thank you for sharing this wonderful feedback with us from your recent stay at Pullman KLCC Hotel & Residences It was an absolute pleasure to learn that your overall stay was excellent! We always endeavor to ensure that our service are always up to the highest standards. We would love to host you again on your next visit to Kuala Lumpur. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 3,520 reviews 9.6/10 Location
  • 4,362 reviews 7/10 Room
  • 4,143 reviews 7.8/10 Service
  • 121 reviews 3.8/10 WiFi
  • 1,951 reviews 7.7/10 Breakfast
  • 1,727 reviews 6.7/10 Cleanliness
  • 1,172 reviews 6.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.