Mercure Krakow Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.8/5 2,377 reviews

Mercure Krakow Stare Miasto - Image 1
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Pawia 18 B, 31154 Krakow, Poland

Description

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Our accommodation(s)

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
Poland

GPS:50.066754, 19.944759

Telephone
Fax +48 12 225 11 35

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,377 reviews

TripAdvisor Rating  4.5/5  1,822 reviews

Certificate of excellence 2024

A fabulous location

Customer review rating 4.5/5

Raymond F. Business - Confirmed reviews ALL

The Hotel Mercure Krakow was a superb place to stay, the spacious rooms, the friendly and most helpful staff were excellent, the choice of food on offer was outstanding, they say location is everything and that is true of this hotel it was close to everything.I will be back to visit Krakow and I know where I will be staying. I highly recommend the Hotel Mercure.

Dear Raymond, Thank you for choosing to stay at Hotel Mercure Krakow and for sharing your experience with us. We are thrilled to hear that you had a fabulous stay and that our hotel exceeded your expectations. It's wonderful to know that you found our spacious rooms, friendly staff, and excellent food selection to your liking. We're glad that our central location made exploring Krakow convenient for you. We truly appreciate your recommendation and are honored to be your hotel of choice in Krakow. We look forward to welcoming you back on your next visit to the city. Warm regards, Anastasiia Snizhko - Guest Experience Specialist

Well located, enjoyable experience.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very comfortable, attentive staff,

Dear Jeremy, Thank you for choosing to stay with us and for sharing your experience. We're glad to hear that you found our hotel well-located and that you had an enjoyable stay overall. It's great to know that you found your accommodations very comfortable and that our staff provided attentive service throughout your stay. Ensuring our guests' satisfaction is important to us, and we're pleased to have met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back for another pleasant stay in the future. Best regards, Anastasiia Snizhko - Guest Experience Specialist

Magnificent

Customer review rating 5.0/5

Francis M. Business - Confirmed reviews ALL

Excellent facilities, professional and helpful staff, great food, and perfect location.

Dear Francis, Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a magnificent experience with us. It's wonderful to know that you enjoyed our excellent facilities, professional and helpful staff, great food offerings, and perfect location. Providing exceptional service and ensuring our guests' comfort are our top priorities, and we are pleased to have met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, Anastasiia Snizhko - Guest Experience Specialist

Excellent location and beautiful hotel

Customer review rating 5.0/5

Des C. Business - Confirmed reviews ALL

It was my first time in Krakow and the experience of staying at the Mercure was absolutely first class. The facilities and staff were excellent and the food was brilliant. I will always look to stay at the Mercure when I return to Krakow.

Dear Des, Thank you for choosing Mercure for your stay in Krakow and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your time with us and that our facilities, staff, and dining options met your expectations. We will be sure to pass on your kind words to Martyn and the rest of the team. It was a pleasure to have you as our guest, and we look forward to welcoming you back to Mercure on your future visits to Krakow. Warm regards, Anastasiia Snizhko - Guest Experience Specialist

Excellent hotel

Customer review rating 5.0/5

Colin W. Solo - Confirmed reviews ALL

I love staying at Mercure in Krakow. The hotel is excellent, the service is superb, the location is perfect. The staff are wonderful, friendly and helpful.

Dear Colin, Thank you for your glowing review of Mercure Krakow. We are thrilled to hear that you had an excellent experience during your stay with us. It's wonderful to know that you appreciated our hotel, service, and location. We strive to provide the highest level of service to all our guests, and it's rewarding to hear that our efforts have made your stay memorable. We truly appreciate your kind words about our staff, and we will be sure to share your feedback with the team. Thank you for choosing Mercure Krakow, and we look forward to welcoming you back for another wonderful stay in the future. Warm regards, Anastasiia Snizhko - Guest Experience Specialist

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Other web-users rate our hotel

  • 1,507 reviews 9.8/10 Location
  • 1,314 reviews 8.9/10 Room
  • 1,706 reviews 9.7/10 Service
  • 25 reviews 9.2/10 WiFi
  • 860 reviews 9.4/10 Breakfast
  • 602 reviews 9.2/10 Food
  • 597 reviews 9.4/10 Cleanliness
  • 456 reviews 9.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.