ibis Rio de Janeiro Nova America 3 stars

Customer review rating (ALL Rating) 4.3/5 2,126 reviews

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ibis Rio de Janeiro Nova America - Image 1
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Av. Pastor Martin Luther King Jr, Numero 126, Bloco 11, Torro 4, 20765971 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Ibis Nova America Rio de Janeiro is a 17-minute drive from International Airport

  • A 30-minute drive from Novo Rio Bus Station

  • 4 minutes from the entrance of the Yellow Line, access to Barra da Tijuca

  • Located inside the Nova América Shopping Mall

  • Easy access to the subway

Our accommodation(s)

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Hotel location

ibis Rio de Janeiro Nova America

Av. Pastor Martin Luther King Jr, Numero 126, Bloco 11, Torro 4
20765971 RIO DE JANEIRO
Brazil

GPS:-22.87707, -43.27085

Telephone
Fax +55 21 3184-6162

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,126 reviews

TripAdvisor Rating  4.5/5  1,019 reviews

Certificate of excellence 2023

Good Stay

Customer review rating 2.5/5

Marcella Families - Confirmed reviews ALL

The hotel is located inside a shopping mall facility which is pretty convenient. Regarding the room, it was like any other Ibis experience with a good bed, and clean room. The only issue was the check-in. There was a big queue for it, and took more than 40 minutes to have it done. Staff seemed to be a bit confused, but in general, it was a nice stay.

Dear Marcella, We appreciate you taking the time to share your feedback about your recent stay at ibis Rio de Janeiro Nova América. We value your kind words about our convenient location within a shopping mall and our comfortable and clean rooms. We apologize for the inconvenience you experienced during check-in. We understand that waiting in a long queue can be frustrating, and we regret any confusion you encountered with our staff. We appreciate your patience and understanding, and we will take your feedback into consideration to improve our check-in process. We are glad to hear that you had an enjoyable overall stay and we look forward to the opportunity to welcome you again in the future. Sincerely, ibis Rio de Janeiro Nova América

The facilities and location

Customer review rating 3.0/5

Enrique C. Families - Confirmed reviews ALL

I general was good

Prezado Enrique C., Agradecemos por compartilhar sua experiência conosco no ibis Rio de Janeiro Nova America. Ficamos felizes em saber que, de forma geral, sua estadia foi boa. Sua opinião é muito importante para nós e levaremos em consideração suas observações sobre as instalações e a localização e amenities. Lamentamos qualquer inconveniente que possa ter ocorrido. Esperamos recebê-lo novamente em breve para uma experiência ainda melhor. Atenciosamente, ibis Rio de Janeiro Nova America

Disappointing stay, not like the Ibis i know in other locations

Customer review rating 2.5/5

El Couples - Confirmed reviews ALL

Terrible experience - we had no soap in room, no complimentary water in the room (we were told we had to pay) for over $100 per night stay, called housekeeping and they told us to come down and get soap. This was worse service than a budget hotel. Room was ok. Location was great, albeit far from the city center but close to the airport and amenities.

Dear EL, Thank you for sharing your feedback on your recent stay at ibis Rio de Janeiro Nova America. We apologize for the inconveniences you encountered during your time with us. We appreciate your comments regarding the lack of soap and complimentary water in your room. It is regrettable that our housekeeping team did not deliver these items promptly. We apologize for the inconvenience caused and understand your disappointment. Your feedback will help us improve our service and ensure that situations like this do not occur in the future. On a positive note, we are glad to hear that you found the room satisfactory and enjoyed our convenient location near the airport and amenities. Thank you for choosing ibis Rio de Janeiro Nova America. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. Best regards, ibis Rio de Janeiro Nova America

Bad refund policy

Customer review rating 0.5/5

Manuela Solo - Confirmed reviews ALL

I payed 20 days and stayed only two. There is no refund, how can I be happy? No problems with hotel, service is fine and accommodations are great. Good luck if you need to cancel your reservation though!

Customer review rating 1.5/5

Caio Business - Confirmed reviews ALL

I did not have a good experience at this time because the system responsible to issue Nota Fiscal was out of service. I payed for a dinner and could not request reimbursement because the Hotel restaurant was not able to issue the Nota Fiscal

Dear Caio, We sincerely apologize for the inconvenience you experienced during your stay with us. We understand the importance of receiving the correct invoice and regret that the system responsible for issuing the invoice had problems during your visit. Thank you for bringing this matter to our attention, and we will take your feedback into consideration to enhance our guests' experience. Sincerely, ibis Rio de Janeiro Nova America

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Other web-users rate our hotel

  • 623 reviews 9.2/10 Location
  • 741 reviews 6.6/10 Room
  • 907 reviews 6.9/10 Service
  • 40 reviews 5.7/10 WiFi
  • 439 reviews 7.1/10 Breakfast
  • 368 reviews 7.3/10 Cleanliness
  • 226 reviews 4.3/10 Value
  • 164 reviews 7.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.