Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 2,229 reviews

Best price
guarantee
Novotel Sydney Parramatta - Image 1
Novotel Sydney Parramatta - Image 2
Novotel Sydney Parramatta - Image 3
Novotel Sydney Parramatta - Image 4
350 Church Street, 2150 PARRAMATTA, Australia

Description

Hotel extras

  • Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views

  • Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta

  • Outdoor pool and spa with a modern gymnasium

  • 11 flexible conference and event spaces

  • 10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 PARRAMATTA
Australia

GPS:-33.810197, 151.00496

Telephone
Fax +61 2 9630 0757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,229 reviews

TripAdvisor Rating  3.5/5  1,354 reviews

one of the worst hotels I have stayed at

TripAdvisor rating 1.0/5

Morgan M TripAdvisor review

I don’t usually write reviews however; this stay was more than questionable. We checked in for 2 nights, two adults and a toddler. The shower had mould and dirt on the walls. The restaurants food was inedible, the MasterChef take on the bruschetta was disgusting, the steak was like rubber. We paid 200 dollars for three course meal that was basically horrible and more than one meal was not eaten. The only meal that was worth getting is the kids spaghetti. Even the table next to us complained and laughed at how bad the food was. It also took forever to come out. The second night we ate at the bar and there were only a few people that were sitting in there and we ordered and waited over an hour before any of the meals come out and drinks were longer than that. We didn’t receive some of the order and were charged and had desert before the chicken buns came out late and their solution was to give us another plate of inedible food. And to top it off we left an item in the room and apparently it has just disappeared…and we have been given the run around The only upside to this hotel is that is has parking and is relatively close to children’s hospital. Otherwise save your money and go elsewhere. I have stayed in pubs that have better service than this hotel.

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Card overcharged on arrival but as no receipt given I only realised this on departure. Breakfast included in rate but staff member couldn’t understand this and forced me to room charge on second morning and then I had to ensure this was not charged to my room when I checked out. Breakfast selection very poor. No visit from housekeeping on first morning. Rooms are very tired, bathroom so old it looked unclean, with decaying seals around bath and shower, air conditioning seemed to have a problem and the lighting in room and bathroom was not sufficient.

Dear Claudine Anne Miss D., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Notwithstanding we had unfortunately made a small mistake rest assured we have spoken to the staff and the retrospective managers and have taken action to ensure this incident will not happen again. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Baedon Barton-vaofanua Front Office Supervisor

God stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Happy with clean hotel but as we are older and haven’t stayed in a hotel in a long time it would have been nice if reception staff could have explained the process a bit better I.e how to use lifts by scanning card etc, and not assume we were regular visitors of hotel and know all the processes this is more a suggestion than a complaint’s

Dear Christine H., We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Baedon Barton-Vaofanua Front Office Supervisor

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We have been there other times and it as nice to come back and be looked after so well. Pity we could not stay longer.

Dear Grazia S., We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Baedon Barton-Vaofanua Front Office Supervisor

Well located godd stay

Customer review rating 4.0/5

Andrew F. Couples - Confirmed reviews ALL

Room very nice just had a leak in bathroom water coming up in waste drain in bathroom floor other than that it was very good

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the problem with the drain. Thank you for bringing this to our attention. We will have this rectified as soon as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 829 reviews 9.1/10 Location
  • 1,503 reviews 5.2/10 Room
  • 1,126 reviews 7.6/10 Service
  • 24 reviews 5.4/10 WiFi
  • 680 reviews 4.3/10 Comfort
  • 573 reviews 4.9/10 Cleanliness
  • 299 reviews 5/10 Breakfast
  • 297 reviews 3.8/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Parramatta

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.