Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.3/5 4,499 reviews

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36 College Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2000 SYDNEY
Australia

GPS:-33.876042, 151.212419

Telephone
Fax +61 2 9361 8599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,499 reviews

TripAdvisor Rating  4.0/5  2,923 reviews

Old, cold and smelly.

Customer review rating 2.0/5

Thierry Business - Confirmed reviews ALL

The hotel is perfectly located. However it needs a good refurbishment. The room was smelly and cold. Although the temperature setting would show a different number when adjusted, I never managed to get a warm room. It was so cold that I needed to us the blanket of the second bed in addition to mine to be able to sleep. The smell in the room is not great and I noticed you are aware of that problem as there are air fresheners plugged in the corridors. For the price of the room, there are better options around.

Dear Thierry, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed our hotel location. We apologize for any inconvenience caused by the room conditions, room temperature, and smells. Rest assured that we will address these concerns with our housekeeping and maintenance teams to ensure a higher standard moving forward. At Pullman Sydney Hyde Park, we strive to provide a comfortable and pleasant stay for all our guests, and we regret falling short on this occasion. Your valuable feedback will help us improve, We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience. Best regards, Peter Wang Assistant Manager

Beautiful view. Close to train. Close to main shops.

Customer review rating 4.5/5

Liz Families - Confirmed reviews ALL

Great service , extremely clean, plentiful breakfast

Dear Liz, Thank you for your positive review! We are delighted to hear that you enjoyed the beautiful view, our convenient location, and the great service. We take pride in our cleanliness and the variety of breakfast options. Hope to welcome you back soon! Best regards, Peter Wang Assistant Manager

They listened

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I requested a quiet room as I was running a workshop-My allocated room actually was quiet which meant uninterrupted sleep &I was fresh to teach. This does not always happen.

Dear guest, We are delighted to hear that you enjoyed a peaceful stay for your workshop. Providing a quiet environment for our guests' comfort is a top priority. We appreciate your positive feedback and look forward to welcoming you back soon. Best regards, Peter Wang Assistant Manager

Well located

Customer review rating 3.0/5

Cheryle B. Business - Confirmed reviews ALL

The meeting team was outstading. Pear, Emma and Belinda did one amazing job over the 2 days for BCA. By far the best team in all the Capital cities we have run the course. Our suite room was very disappointing furniture and fittings were stained and aged. Also we went green for 2 nights but were only granted 500 points instead of 1000. The staff and food in Windows was excellent. Overall a wonderful experience except for the poorly maintained accommodation faclities Cheryle B.

Dear Cheryle B., Thank you for sharing your feedback. We are delighted to hear that you found our location convenient and that you had a positive experience with our meeting team. We sincerely apologize for the disappointment you faced with the condition of your suite room. Your comments are valuable to us, and we will address this with our housekeeping team. Regarding the Go Green points, we appreciate your feedback Please note that I have manually credited another 500 points to your membership account. Again, we are so sorry for the insolvencies caused. We hope to welcome you back for an improved stay! Best regards, Peter Wang Assistant Manager

Great Location,Close to Transport of all types.

Customer review rating 3.0/5

Paul J. Couples - Confirmed reviews ALL

The accommodation provided by our Room was a Good Size with a Great View over Hyde Park. The Room had a Basic Coffee Machine with PODS but as rare users of these machines we were unimpressed by the PODS supplied in an Assorted Box which was Labelled but was very hard to read even in Bright Light which made it a challenge to make a choice of Coffee POD Strength or Flavour. We would have preferred to have a selection of Arnotts Biscuits rather than a Coffee Machine that simply pumped warmed water through a POD to pretend to be a Coffee. An old Nescafe 43 Instant would have been better.

Dear Paul, Thank you for sharing your feedback with us. We are pleased to hear your good comments on our great location, good room size with wonderful Hyde Park view. We appreciate your comments regarding the coffee machine and the pods provided. Please note that our hotel aims to offer a variety of amenities to cater to different preferences. Your suggestion for a selection of Arnotts Biscuits is duly noted. We will share your feedback with our team for further review. We sincerely apologized for the poor dining experience you encountered in our bar, Rest assured that we will address these concerns with our F&B team to ensure a higher service standard moving forward. Providing exceptional service and a well-maintained environment are our priorities, and we regret falling short on this occasion. Also, It's being excellent to hear that you were impressed with Bar staff Paul's service. Your valuable feedback will help us improve, and we hope to have the opportunity to welcome you back for a more seamless experience. Best regards, Peter Wang Assistant Manager

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Other web-users rate our hotel

  • 1,970 reviews 9.6/10 Location
  • 2,945 reviews 7.2/10 Room
  • 2,550 reviews 8.3/10 Service
  • 41 reviews 6.4/10 WiFi
  • 1,146 reviews 7.7/10 Comfort
  • 893 reviews 4.9/10 Cleanliness
  • 689 reviews 7.5/10 Breakfast
  • 632 reviews 4.1/10 Vibe

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