Description
Hotel extras
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24-hour reception
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Central Auckland location
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On-site parking
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Planet 21 Bronze in favour of positive hospitality
Our accommodation(s)
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Suite
City View 1 Bedroom Suite Queen
- 2 persons
- 50 m² / 538 sq ft
- Bedding 1 x Queen size bed(s)
- Views: City View
Suite
Marina View 1 Bedroom Suite Queen
- 2 persons
- 45 m² / 484 sq ft
- Bedding 1 x Queen size bed(s)
- Views: Harbour view
- Most of the accommodation: Balcony
Suite
Marina Deluxe View 1 Bedroom Suite
- 3 persons
- 78 m² / 839 sq ft
- Bedding 1 x Queen size bed(s)
- Views: Harbour view
Suite
Executive Deluxe 1 Bedroom Queen
- 3 persons
- 90 m² / 968 sq ft
- Bedding 1 x Queen size bed(s)
- Views: Harbour view
- Most of the accommodation: Balcony
Studio
City View Studio Suite Queen
- 3 persons
- 35 m² / 376 sq ft
- Bedding 1 x Queen size bed(s)
- Views: City View
Hotel location
The Sebel Auckland Viaduct Harbour
85 89 Customs Street West
1010 AUCKLAND
New Zealand
GPS:-36.843578, 174.763219
Access and transport
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FERRY BUILDING
Ferries
Access: 1 km / 0.62 mi 6 min walk / 4 min drive
BRITOMART
Railway station
Access: 1.1 km / 0.68 mi 7 min walk / 4 min drive
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SKY TOWER
Tourist attraction
Access: 800 m / 0.5 mi 10 min walk / 5 min drive
WAR MEMORIAL
Museums
Access: 3.5 km / 2.17 mi 8 min drive
MT EDEN
Tourist attraction
Access: 6.5 km / 4.04 mi 10 min drive
AUCKLAND ZOO
Zoo
Access: 7.5 km / 4.66 mi 12 min drive
BOTANICAL GARDENS
Botanical gardens
Access: 12 km / 7.46 mi 18 min drive
Hotel services
Check-in from - Check out up to
- Car park
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- 100% Non Smoking Property
- Room service
Fitness center
Non contractual photo
Our guest reviews
Great stay
Customer review rating 5.0/5
Don B. Couples - Confirmed reviews ALL
Dear Don, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great stay and that you found our location, rooms, and staff to your satisfaction. Providing a seamless and enjoyable experience for our guests is what we strive for, and we're delighted that we succeeded in meeting your expectations. We look forward to welcoming you back for another great stay in the future. Warm regards, Andrean Lim Front Office Manager
Great Location
Customer review rating 4.0/5
Gary N. Business - Confirmed reviews ALL
Dear Gary, Thank you for sharing your review with us. We're pleased to hear that you appreciated our great location and the abundance of nearby dining options. It's wonderful to know that you found the Marina View rooms to be worth the extra cost. We appreciate your feedback regarding the condition of the rooms. Rest assured, we take guest comfort and satisfaction seriously, and we will take your comments into consideration as we continue to make improvements to enhance our guests' experience. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Andrean Lim Front Office Manager
Zero Expectations
Customer review rating 3.0/5
Stephanie Couples - Confirmed reviews ALL
Well located
Customer review rating 4.0/5
Mike L. Friends - Confirmed reviews ALL
Dear Mike L., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. We're delighted to hear that you found our front desk staff to be very helpful and happy. However, we regret that there was a miscommunication regarding the cancellation of the second room. Rest assured, we will investigate this matter internally to prevent similar occurrences in the future. Your comments regarding the condition of the rooms are duly noted, and we appreciate your honesty. We are continuously working on improvements to enhance our guests' experience, and your feedback will be instrumental in this process. It's heartening to know that you found our front desk staff, especially the young lady who assisted you during check-in and check-out, to be awesome. We will make sure to recognize her for her outstanding service. Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind Regards, Andrean Lim Front Office Manager
Noisy
Customer review rating 1.5/5
Jeanene B. Couples - Confirmed reviews ALL
Dear Jeanene, Thank you for sharing your feedback with us. We sincerely apologize for the noise disturbance caused by the band during your stay. We understand how important a good night's sleep is for our guests, and we regret that your experience was impacted by the noise from the band playing nearby. We will look into ways to mitigate noise disturbances in the future to ensure a more peaceful environment for our guests. Regarding the parking situation, we apologize for any inconvenience you experienced. We will take your comments into consideration as we continue to improve our services and amenities. We appreciate your honest feedback and regret that we fell short of your expectations. If you would be willing to give us another chance, we would love the opportunity to provide you with a much-improved experience. Kind Regards, Andrean Lim Front Office Manager
In partnership with TripAdvisor
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