ibis budget Muenchen City Olympiapark 1 star

Customer review rating (ALL Rating) 4.1/5 885 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Round the clock beverages and snacks in our Mini Market

  • Our reception desk is open round the clock.

  • Marienplatz in just 15 minutes - subway is 300 m away.

  • In-house parking garage and summer terrace

Our accommodation(s)

Hotel location

ibis budget Muenchen City Olympiapark

Am Oberwiesenfeld 22
80809 MUENCHEN
Germany

GPS:48.188305, 11.543611

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Mini Market

Non contractual photo

Mini market self-service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  885 reviews

TripAdvisor Rating  4.0/5  332 reviews

Good stay

Customer review rating 4.5/5

Ray G. Families - Confirmed reviews ALL

Reception staff were very helpful and polite. The room was clean and just right for our short stay in Munich.

Dear Ray G, Thank you for your positive review of your recent stay at Ibis budget München City Olympiapark. We are delighted to hear that our reception staff provided you with helpful and polite service. We are also glad that your room was clean and suitable for your short stay in Munich. We appreciate your feedback and look forward to welcoming you back in the future. Sincerely, Ibis budget München City Olympiapark

The extras wern't worth it

Customer review rating 1.5/5

D Friends - Confirmed reviews ALL

- Overnight parking was expensive and no other alternatives - Breakfast was a rip off.... 13€ for so little.

Dear D, thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused regarding the overnight parking charges. We understand that this may have been an unexpected expense for you. Additionally, we apologize if you found our breakfast pricing unfavorable. We appreciate your comments and will take them into account for future improvements. Kind regards, Ibis budget München City Olympiapark

Ibis Olympiapark -not good enough this time

Customer review rating 1.5/5

Normann Families - Confirmed reviews ALL

We stayed 4 nights and for the first half of our stay we had no hot water. When my wife stayed 2 weeks earlier, she had no hot water for 24 hours. Our friends (staying in the hotel for 2 months) had no hot water for 3 days! When we reported this to the front desk on Friday, we were told that the technician could not come before Monday. For an Ibis Hotel (one of many in the München area) this is simply not acceptable! We have been using Ibis hotels around the world for many years, but have never experienced this neglect of their customers.

Dear Normann, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay at ibis budget München City Olympiapark. We understand the frustration caused by the lack of hot water during your stay and the delayed response from our technician. We are truly sorry for any inconvenience this may have caused you and your wife, as well as your friends who were also affected by this issue. Please know that your comments have been noted, and we will take them into account to ensure that such incidents are minimized in the future. Providing a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short on this occasion. Once again, we apologize for the inconvenience and appreciate your understanding. We value your loyalty to the ibis brand and hope to have the opportunity to welcome you back in the future for a more pleasant stay. Best regards, Ibis budget München City Olympiapark

Very good and strategic location, not at all busy area, ideal for families with car, nice rooms

Customer review rating 4.0/5

Georgia E. Families - Confirmed reviews ALL

2 comments that you should take care as I am a loyal customer and is my 2nd stay when visiting Munich. 1) Customer service is getting poor. Staff seems irritated, unhappy and unwilling to assist (those serving breakfast and afternoon & night shifts on reception desk) 2) Inadequate room cleanliness. We stayed 5 days and the floor was not cleaned well. Hair and dust all around the place (that we created), bath tub and sink were not cleaned well and disinfected. In general, very poor way of cleaning, only the basics: towels change, making the beds, bin bag change

Dear Georgia E., Thank you for choosing ibis budget Muenchen City Olympiapark for your recent stay in Munich, and for providing us with your valuable feedback. We appreciate your loyalty as a returning customer and your kind words about our location and rooms. We sincerely apologize for the issues you encountered during your stay. We take your comments about the customer service very seriously, and we will address this matter with our staff. It is our priority to ensure that our team members are always attentive, friendly, and willing to assist our guests. Regarding the cleanliness of your room, we apologize for the lapse in our usual standards. We have noted your feedback and will take it into account as we continue to improve our housekeeping procedures. Please rest assured that your comments will be shared with our team for further review. Once again, we apologize for any inconvenience caused. We value your feedback and will use it to enhance our services for future guests. We hope to have the opportunity to welcome you back on your next visit to Munich. Best regards, ibis budget Muenchen City Olympiapark

Friendly staff

Customer review rating 5.0/5

Kai B. Couples - Confirmed reviews ALL

Friendly reception staff, good experience overall.

Dear Kai B., Thank you for taking the time to share your feedback about your recent stay at ibis budget Muenchen City Olympiapark. We are delighted to hear that you had a good experience and found our reception staff to be friendly. Our team takes great pride in providing excellent service to our guests. We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the near future. Warm regards, ibis budget Muenchen City Olympiapark

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Other web-users rate our hotel

  • 1,069 reviews 8.5/10 Location
  • 1,588 reviews 4.7/10 Room
  • 948 reviews 7.7/10 Service
  • 19 reviews 9/10 WiFi
  • 829 reviews 3.6/10 Comfort
  • 785 reviews 6.4/10 Breakfast
  • 747 reviews 5.6/10 Cleanliness
  • 481 reviews 6.1/10 Value

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