Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,590 reviews

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Mercure Glasgow City Hotel - Image 1
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Mercure Glasgow City Hotel - Image 4
201 Ingram Street, G1 1DQ GLASGOW, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,590 reviews

TripAdvisor Rating  3.5/5  1,472 reviews

Noisy and small room

Customer review rating 1.5/5

Ct Business - Confirmed reviews ALL

The windows are not sound proof The room was so small that the chair in front of the dressing table could not be used as it was up against the bed, I struggled to walk around it.

Dear CT, I'm truly sorry to hear about the inconvenience you experienced during your stay. Your feedback about the noise level and the size of the room is invaluable to us, and I want to extend my sincerest apologies for any discomfort this may have caused you. Please know that we take your comments seriously, and we will address these issues to ensure a more comfortable experience for our guests in the future. Sincerely, Angela Operations Manager

Excellent location. Pity about the bed.

Customer review rating 3.0/5

Judelli Solo - Confirmed reviews ALL

The hotel is situated very conveniently near George Square. However, that meant that it was occasionally noisy, especially on Friday evening. The room was quite small but adequate, though there was only one chair in the double room. The bed was not comfortable, as it was very firm with little padding. I had to sleep on top of the duvet to make it comfortable to lie on. There was a choice of pillows, but none was really comfortable, as the filling in 3 of them was very firm. The fourth’s filling was clumped together, but was more amenable to rearrangement. Dinner was pleasant but not outstanding. Breakfast had plenty of choice at the weekend, but by Monday they had run out of sourdough, butter, vegetable spread, and yogurt, which limited the choice considerably. I was amazed to find that large hotel does not have emergency stocks in a freezer, as apparently one late delivery had caused the shortage. That is cutting supply very fine.

Dear Judith E., Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing about your experience, as it helps us identify areas where we can improve. I'm sorry to hear that aspects of your stay, such as the noise level and the comfort of the bed and pillows, did not meet your expectations. Your comments regarding the breakfast shortage are duly noted, and we will address this with our team to ensure that such issues are minimized in the future. We hope that despite these challenges, you were still able to enjoy your time in Glasgow. If there's anything further you'd like to discuss or if you plan to return in the future, please don't hesitate to reach out to us directly as we would hope to have the opportunity to better serve you in the future. Sincerely, Angela Operations Manager

No space to store my cloth … none at all !

Customer review rating 2.0/5

Hendrik Business - Confirmed reviews ALL

Location is good… but otherwise this room was terrible. No wardrobe , no drawers, no cabinet …. Nothing . I stayed 4 days for business and lived out of the suitcase because there was simply no wardrobe or anything to put stuff . None !

Dear Hendrik W., Thankyou for sharing your feedback and we glad you found our location convenient. We apologise for the inconvenience regarding storage space. We would have greatly appreciated hearing your concerns during your stay where we could have worked on finding a suitable solution . We appreciate your feedback and will use this to improve our services. Kind Regards Angela Lennox Operations Manager

Great location, lovely staff. All was fine.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

We ate at the hotel both evenings as the food was good and the service excellent. Breakfast good too, although the dining area is probably a bit too small for the number of guests! Room was fine - lovely big bed. All I needed were instructions on how to use the shower as I couldn't get it to work!

Dear J., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Josh I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am sorry you found the shower difficult to use, we would have happily helped if we had known. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

Super small room

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

Room is not big and seems different from picture during booking. And is not very clean. The cupboard can see dust. No bottled water provided. Parking details not given clearly by different staff. Early check in still got £20 charge. Location is ok but got a flight of stairs to carry up your luggage. Room is so small that you can only open 1 big luggage right behind the door and blocking the main door and toilet door. Pillow is very soft. No support. Service is not impressive at all.

Dear Jiamin T., Dear Jiamin, Thankyou for your feedback and please accept my apologies for the issues raised. In regards to our car park, it is sign posted and we do offer directions on our website along with the postcode. Our £20 for early check in fee is company policy as we do prioritise your room and you are having the room for longer than originally booked. However in regards to the housekeeping this has been passe don to the housekeeping supervisors to address. Kind Regards Erica

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Other web-users rate our hotel

  • 1,090 reviews 9.6/10 Location
  • 1,602 reviews 5.2/10 Room
  • 1,430 reviews 9.4/10 Service
  • 78 reviews 2.3/10 WiFi
  • 896 reviews 3.9/10 Comfort
  • 621 reviews 8.3/10 Breakfast
  • 571 reviews 6.2/10 Cleanliness
  • 238 reviews 4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.