ibis budget Luxembourg Sud 2 stars

Customer review rating (ALL Rating) 3.6/5 698 reviews

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Rue de Turi, L-3378 LIVANGE, Luxembourg

Description

Hotel extras

  • Free car park

  • Free Wifi

  • Take away 24/7

  • 10 minutes from the center of Luxembourg-City and 20 minutes from the airport of Luxembourg

  • All you can eat breakfast buffet

Our accommodation(s)

Hotel location

ibis budget Luxembourg Sud

Rue de Turi
L-3378 LIVANGE
Luxembourg

GPS:49.53231, 6.110312

Telephone
Fax +352 26 51 87

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  698 reviews

TripAdvisor Rating  3.5/5  548 reviews

Bad service

Customer review rating 1.5/5

Roni Couples - Confirmed reviews ALL

WiFi was not working throughout my stay. Even the guys from receptions were very reluctant to tell us whether it will resolved or not. Very disappointed. During the breakfast, I felt it was quite mismanaged. I wanted to add breakfast but there was short of people in the kitchen so we were denied to have. Request to you though it is a budget hotel but that does not mean the service you have mentioned in your website, that you are unable to provide.

Dear Roni, Thank you for taking the time to share your feedback. We are pleased to hear that your booking experience through the Accor App met your expectations. We regret to hear about the issues you encountered with the WiFi service during your stay. Our hotel endeavors to provide reliable internet access, and we understand the inconvenience caused when this service is not up to standard. Please be assured that we take such matters seriously, and although our team is working diligently to resolve technical issues, we apologize for any disruption to your stay. Regarding the breakfast service, we strive to deliver a well-organized and enjoyable start to the day, and it is disappointing to learn that we did not meet this mark during your visit. We appreciate your comments on the bed comfort and the room and bathroom condition as they are crucial for a restful stay. Our hotel takes pride in the recent updates to our bedding, and we are sorry to hear that these did not contribute to a comfortable night's sleep for you. Your insights are valuable to us as they guide our continuous efforts to enhance our guest experience. We regularly review guest feedback to ensure we are providing the service expected of us. We certainly hope that we can welcome you back again. Best regards, Serge Rouelle, Hotel Manager

Unhappy receptionist

Customer review rating 2.0/5

Sylvie Families - Confirmed reviews ALL

We stayed one night only on the 1/04/24. On arrival keys were handed over to us without any information regarding breakfast or other services. In the morning I went to reception to find out but the guy working in reception and the kitchen did not have time for me. Kept on telling me he was busy and has no time . I stood there until a lady came over , apologised and gave me information I needed. She even told the guy at reception off for speaking that way to a staying customer. Because of his bad mood and bad attitude, we decided not to have breakfast at the hotel anymore, and we planned to extend and pay the extra charges but we decided to leave the place immediately as the host didn’t seem to want us in their hotel. Very poor experience

Dear Sylvie, Thank you for taking the time to share your feedback. We are pleased to hear that you found the booking process easy and straightforward. This is a testament to our efforts to ensure a seamless experience from the very first step. However, we truly regret that you felt the reception was not as welcoming as it should have been. We always strive to provide our guests with the highest level of service, and while we are in the hospitality business to accommodate and care for our guests, it appears we may have missed the mark during your visit. Concerning the WiFi, we understand how important staying connected is and we are actively working with specialists to resolve any service disruptions that occurred during your stay. We are grateful for your remarks as they inspire us to continually improve our guest experience. Please rest assured that your feedback has been taken to heart. We certainly hope that we can welcome you back again. Best regards, Serge Rouelle, Hotel Manager

Worst experience ever

Customer review rating 0.5/5

Dhen M. Families - Confirmed reviews ALL

Check in: The staff at the reception wasn't very welcoming at all. I believe he should not be working in a hospitality industry if he's not even giving even just a basic service ( a smile). Room: You obviously get what you pay for. Uncomfortable bed good for 2 pax and a child on the bunk who enjoyed the climbing up and down. Expect for just the essentials (a bed, a small sink, a shower with shower gel, a toilet, a tv and a window). Breakfast : This is a hotel who cannot handle a full house buffet. We arrived at an empty breakfast buffet with no clean plates or cutleries at 9am. There were not much food and the poor staff was doing a one man show doing receptionist, dishwashing and replacing the buffet items job all at the same time. Surely the hotel knew it was more people than usual for breakfast that day, at least they could've added more staff. It took some time before help arrived from the hotel next door before the buffet breakfast went back up and running again. Breakfast items are not bad at all with mostly cold items. Good enough to fuel up for the day. WIFI: Showed wifi availability on website but never mentioned it was kaput/broken for our 2 days stay. (I am guessing for a long time already basing from other reviews) but staff shows no remorse as if wifi is something not important for people nowadays, as if it is not included on what you pay for and especially because nothing was mentioned on their website.

Dear Guest, Thank you for taking the time to review your visit. We are deeply saddened to read that your experience did not meet the high standards we strive to uphold. While we are glad that you found our breakfast items satisfactory, we regret that the breakfast buffet presentation did not match your expectations. Our team is dedicated to ensuring a plentiful and well-maintained breakfast service, and we will reflect on your comments to improve our guests' experience. Your remarks concerning the Wi-Fi service have been noted, and we truly apologize for any inconvenience this caused. We understand the importance of staying connected, and we are actively working to resolve this issue promptly. Additionally, we apologize if the bed comfort did not meet your preferences. Our beds, including the new ibis beds introduced in the second semester of 2019, are designed to provide a restful sleep, but we understand that comfort can be subjective. Most importantly, we are disheartened to hear about your perception of our staff's attitude. Our team is trained to deliver welcoming and professional service, and we regret that we did not convey this to you effectively. Please be assured that your feedback is invaluable in guiding our ongoing efforts to enhance our guest service. Cleanliness and our commitment to sustainable development are aspects that we take seriously, and we appreciate your rating in these areas. We continuously strive to maintain a clean environment and implement eco-friendly practices throughout our hotel. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Serge Rouelle, Hotel Manager

everything fine

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

quick checkin and checkout. clean room.

Dear Guest, Thank you for taking the time to share your review. We're delighted to hear you found the check-in and check-out process to be efficient and our rooms clean and comfortable. It's our aim to provide a smooth and welcoming experience for all our guests. We take pride in our hotel's upkeep and are glad that our efforts have resonated with you. Your satisfaction with the cleanliness and comfort of our rooms is a wonderful compliment to our housekeeping team's dedication. We hope that you will return in the future. Best regards, Serge Rouelle, Hotel Manager

For tourist it's too far from the city centre. Its far from the bus station. Buses not that frequent after 10am.

Customer review rating 1.5/5

Mru Solo - Confirmed reviews ALL

No WiFi!!! It was out of service. I was told to go to the nearby ibis if I wanted to use WiFi. There the staffs were welcoming. Overheard one staff telling his colleague in French " another one more, WiFi is out of service since days"

Dear Guest, Thank you for providing valuable feedback regarding your recent stay at our hotel. We regret to hear that the ease of access did not meet your expectations. Our location aims to offer a quiet retreat while being a short drive from the city centre. We understand the inconvenience you faced regarding the Wi-Fi service. Rest assured that the issue was temporary and we are working diligently to ensure reliable connectivity for all our guests. Your comment about the corridor odour has been noted, and while we maintain strict cleanliness standards, we will investigate further to prevent such experiences in the future. We hope to see you again in the future. Kind regards, Serge Rouelle, Hotel Manager

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Other web-users rate our hotel

  • 488 reviews 6.7/10 Location
  • 904 reviews 3.7/10 Room
  • 495 reviews 6.9/10 Service
  • 45 reviews 3.1/10 WiFi
  • 500 reviews 3/10 Comfort
  • 387 reviews 4.5/10 Cleanliness
  • 292 reviews 5/10 Breakfast
  • 242 reviews 6.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.