Mercure Oxford Eastgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 905 reviews

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Mercure Oxford Eastgate Hotel - Image 1
Mercure Oxford Eastgate Hotel - Image 2
Mercure Oxford Eastgate Hotel - Image 3
Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  905 reviews

TripAdvisor Rating  4.0/5  1,868 reviews

A 4 night stay

TripAdvisor rating 3.0/5

78henricle Couples - TripAdvisor review

Very poor value for the price we paid. Some problems with the room (shower, tub, smaller than expected)

Reunion

Customer review rating 1.5/5

Edward T. Couples - Confirmed reviews ALL

I’ve stayed at the Eastgate several times in the last couple of years, by a distance this was the most disappointing.

Dear Edward, We apologize for the disappointment you experienced during your recent stay at Eastgate. Your feedback is valuable to us, and we're committed to addressing any issues to improve our guests' experience. We appreciate your continued patronage and hope to have the opportunity to welcome you back for a more satisfying stay in the future.

Excellent

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

It was a great experience

Dear Guest, We're delighted to hear that you had a great experience! Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future. Safe travels!

Good stay!

Customer review rating 4.0/5

Lizzie 9. Couples - Confirmed reviews ALL

We always enjoy our visits to your hotel. We had a good stay, the only niggles were that there wasn’t any water in the room fridge and there was a smell when you opened the shower door. I’m sure these are small oversights that can be easily rectified. We will be back soon.

Dear Lizzi, Thank you for your kind words and feedback about your recent stay at our hotel. We're glad to hear that you had an overall good stay. We apologize for the oversights regarding the water in the room fridge and the smell in the shower; rest assured, we'll address these issues promptly. Your satisfaction is important to us, and we look forward to welcoming you back soon for another enjoyable visit.

Good location poor cleanliness

Customer review rating 2.0/5

Seasoned T. Couples - Confirmed reviews ALL

Great location at the end of the high street. Comfortable bed. Major downfall was cleanliness, bathroom mouldy and foul smelling, dirty glasses left in hallways, bedroom incredibly dusty in new building. Staff on reception Weren't particularly friendly. No water in room and when asked was told to drink from tap, requested a jug for the water and was told they don't have any! Reported issues with awful drainage smell on check out, was just told "thank you ". No one asked how our stay was, sadly won't return especially for the cost.

Dear Guest, We sincerely apologize for the subpar experience you encountered during your recent stay. Your feedback is extremely valuable to us, and we take your concerns seriously. We are disappointed to hear about the cleanliness issues, lack of amenities, and the unsatisfactory response from our reception staff. Rest assured, we will address these issues promptly to prevent similar occurrences in the future. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your visit. We appreciate you bringing these matters to our attention and hope to have the opportunity to regain your trust in the future. If there's anything else you would like to share or discuss, please feel free to contact us directly. Thank you for your understanding.

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Other web-users rate our hotel

  • 674 reviews 8.8/10 Location
  • 869 reviews 6.2/10 Room
  • 696 reviews 8.2/10 Service
  • 19 reviews 4/10 WiFi
  • 358 reviews 6.8/10 Breakfast
  • 246 reviews 5.1/10 Cleanliness
  • 220 reviews 5.3/10 Food
  • 155 reviews 5.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.