Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 518 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

Description

Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telephone
Fax +44 1706 516781

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  518 reviews

TripAdvisor Rating  4.0/5  2,148 reviews

Certificate of excellence 2024

Fabulous wedding venue

TripAdvisor rating 5.0/5

sandra k TripAdvisor review

Attended a wedding here Saturday. Great venue. Getting ready the room had patio doors onto an outside space with tables and chairs so everyone could be together whilst bride and bridesmaids were getting ready. Great for the children too - safe for them to play and not be bored. Great grounds for wedding photos. The food was delicious and the vegan option was amazing. Wedding planner Charlotte was faultless and made everything go smoothly. Would recommend 100% as a wedding venue.

Dear Sandra Thank you so much for taking time share your kind words further to your recent visit to us. we are pleased to learn you enjoyed the wedding you attended here with us. Thank you so much for recognizing all the handwork from our team. Chefs team & Charlotte will be trilled to learn your feedback. We look forward to welcome you back in near future. Best Regards Rama Arimilly General Manager

Best day ever. Thanks Diane

TripAdvisor rating 5.0/5

Lydia M TripAdvisor review

Diane was amazing. Did my morning massage and afternoon facial. Massage was so firm and hit every concerning knot without me having to say a thing. Really firm, which is what I like, really trying to work out those knots. I’ve been to a few spas and massages and honestly, this was the BEST MASSAGE IVE EVER HAD. the facial was gorgeous,all so relaxing and such expertise on my skin. I’ve had such a great day and had to leave a review immediately as I was impressed by the whole experience. The staff, the multiple different saunas, the pool, the surroundings, THE FOOD, the products. You’ve not got a fault. Thank you for today. Loved it xoxoox

Dear Guest Thank you for such a fabulous review of your recent visit to our Spa!! I am always so delighted when a guest takes the time to write such a positive review and the team will be thrilled to read it. I will share your kind words with Diane & chefs prepared your lunch. sure they will be trilled to learn your feedback. We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

Great venue for company meetings

TripAdvisor rating 5.0/5

Rachel K TripAdvisor review

Organised and ran an all day meeting in the conference centre. The staff were all very friendly and attentive, particularly Carol who couldn’t do enough for us, always checking we had what we needed throughout the day. The lunch was very nice, they catered to dietary requirements in our team and everything was on time and fitted in around our day. Room set up was great, didn’t need for anything. Would definitely use again.

Dear Rachel Thank you so much for taking time to share this feedback. I am pleased to learn you enjoyed the meeting you hosted here at Norton. we have 9 meeting room with a capacity of 10 to 200 pax with 250 car park space. With the success of this meeting, please send all your future meeting to our way. Carol, sales team & Chefs will be delighted to host all your future events with us. I will share your kind words with Carol, sure she will be thrilled to learn your feedback. Thank you & We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

Sunday 5th May break

Customer review rating 2.0/5

Phil T. Couples - Confirmed reviews ALL

Good morning Mercure Norton Grange. Hope you’re well. I just though id contact regarding my booking from Sunday on reference number NJCLBTFQ. We usually stay 4 times a year at the Mercure hotel an found the room 232 very disappointing for many reasons detailed below. • The bed felt broken as it seemed to dip in areas and squeaked a lot on movement causing a very sleepless night. • There was a kettle on the smallest lead possible that was an issue to get working as we had to hold it while boiling. • There was no glasses in the room as well as the additional pillows and no hair dryer. I phoned down to reception and mentioend this was missing and offered to come down and get one or if one can be dropped in the room. Was answered with one will be taken to our room and busy at the moment ☹) As mentioned above, we stay here four times a year with these been spa breaks and never have an issue with service usually been great. Just a little bit upsetting based on the money we spent for a break away to have multiple issues and a very poor sleepless night based on the facilities in that room. Regards Phil T.

Dear phil T., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have your direct email address, I will reach you direct. Sincerely, Rama Arimilly General Manager

Great food

Customer review rating 4.5/5

Roger Q. Families - Confirmed reviews ALL

Nice location, helpful staff and great food. Pool and Spa facilities are very good. The decor could do with some attention in places.

Dear Roger Q., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about the Decor. we totally agree with you. we are currently working on it. we are hoping to complete the lobby & bar renovation by mid July. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

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Other web-users rate our hotel

  • 163 reviews 9/10 Location
  • 602 reviews 7/10 Room
  • 630 reviews 8.2/10 Service
  • 12 reviews 4.5/10 WiFi
  • 328 reviews 8.5/10 Wellness Area
  • 230 reviews 6.7/10 Cleanliness
  • 212 reviews 7.6/10 Breakfast
  • 150 reviews 5.5/10 Vibe

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