Novotel Hong Kong Citygate

Customer review rating (ALL Rating) 4.3/5 695 reviews

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Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  695 reviews

TripAdvisor Rating  4.5/5  5,279 reviews

Wonderful Honeymoon Stay!

TripAdvisor rating 5.0/5

Tour58749038865 TripAdvisor review

This is one of the best hotel i have ever visited. Service was impeccable, i was greeted by the front office staff Jason. The check in was smooth and we went up to the room and the bed was soft, toilet was clean. Thank you to our room attendant SIAN that service our room daily.

Not worth the price. Hotel is totally worn out.

TripAdvisor rating 2.0/5

dnav839 TripAdvisor review

This hotel is super worn out. Totally not worth the price. We paid HKD $1100 a night, stayed for 2 nights in total. The carpet is old, the floor tiles were damaged, the bathtub was very dirty. The whole room including bathroom was not bright, not enough lightings. The bed was also not comfortable. The AC is very noisy..... Not a good stay. The only good thing is that is very close to airport (with shuttle) and attached to the outlet mall.

Easily located for the airport

TripAdvisor rating 5.0/5

abutler70 TripAdvisor review

A nice hotel that is linked to the adjacent shopping mall. Only minutes away on the courtesy bus from the airport. Nice decent sized room and bathroom with walk in shower. Gym was good and swimming pool too. Would use this hotel again with a transit in Hong Kong.

Needs updating, sometimes dirty.

Customer review rating 2.5/5

W. Families - Confirmed reviews ALL

Although the rooms were clean and the staff were friendly and very helpful, there was often garbage in the lift (tissues, coffee cups etc.) The other guests were often rude and noisy barging into the elevator before I could leave. The room didn’t have enough outlets/plugs for charging with only some on the desk and none by the bed.

Dear W., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Director of Front Office

There is insufficient electric socket.

Customer review rating 3.0/5

May L. Families - Confirmed reviews ALL

The location is not ideal but the room space is good. Lack of facilities to the young kids.

Dear May L., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Director of Front Office

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Other web-users rate our hotel

  • 1,930 reviews 9.5/10 Location
  • 1,479 reviews 6.7/10 Room
  • 1,510 reviews 8.6/10 Service
  • 21 reviews 7.7/10 WiFi
  • 498 reviews 7.5/10 Cleanliness
  • 452 reviews 8.6/10 Food
  • 295 reviews 7.8/10 Breakfast
  • 87 reviews 7.2/10 Pool

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