ibis Mexico Perinorte 3 stars

Customer review rating (ALL Rating) 4.3/5 447 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Shopping square on one side

  • Hotel located on the highway exit towards Queretaro.

  • Free WiFi

  • Snacks 24 hours

  • PET-FRIENDLY: Pet-friendly hotel! Pets up to 33 lbs. allowed

Our accommodation(s)

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Hotel location

ibis Mexico Perinorte

Hacienda Sierra Vieja 2, Centro Comercial Perinorte, Colonia Hacienda del Parque
54769 Cuautitlan Izcalli
Mexico

GPS:19.600389, -99.190719

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IBIS KITCHEN PASTA & GRILL

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  447 reviews

TripAdvisor Rating  3.5/5  258 reviews

Extremely surprised and disappointed.

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Ibis has always been one of my favorite business travel brands. Affordable, clean, and comfortable. Unfortunately this last experience at ibis Perinorte was terrible. Room smelled very bad and very strong I noticed they left the window open to take some of that smell out when I first got into the room. Later I took a shower. Shower foot towel was very dirty, black marks of soil and dirt. Body towels were very smelly, a cockroach was crawling in the shower floor. Bed sheets and pillows were very smelly too. No cushion for the side bench just the wood. And general lack of maintenance and cleanliness. I have known ibis for a long time, this is the first time it goes this bad. I am sure it is a bad management issue. Of course I will keep using your hotels, just wanted to let you know. How bad this was this time. As I said, I was extremely surprised and disappointed. :( Thank you. I got pictures in case needed.

Dear Miguel Thank you for taking the time to tell us about your experience at the ibis Mexico Perinorte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos G Gerente General Ibis México Perinorte

Always clean , good stay

Customer review rating 4.5/5

Jorge Couples - Confirmed reviews ALL

I night . Good location , shower door can’t contain water an a lot goes out

Dear Jorge We very much appreciate your comments regarding his stay at the ibis México Perinorte. It is always a pleasure to receive positive comments and areas of opportunity that allow us to improve our service. I will share your comments with our team. I am sure that these comments will serve as encouragement to all our staff as we strive to continually improve the quality of our services. At the point of the shower, we will check it to ensure that any remaining water does not come out. Thank you again for sharing your experience, and we hope your next visit is as pleasant as the last. Sincerely, Carlos G. General manager Ibis Mexico Perinorte

nice place

Customer review rating 4.0/5

Nadia Couples - Confirmed reviews ALL

I liked the lobby, they have a bar, I don't think it was open when we arrived, the lights ambience was nice, the staff was friendly and welcoming. The room was clean, they don't offer water bottles in the room, or toiletries like body soap, toothpaste like other hotels do, and my biggest complaint is whit the shower, the water spills outside the shower and it can be dangerous.

Dear Nadia A., We very much appreciate your comments regarding your stay at the ibis Mexico Perinorte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerente General Ibis México Perinorte

There are better options in Mexico City

TripAdvisor rating 2.0/5

Traveller2920 Friends getaway - TripAdvisor review

I don’t know where to start. I start with Pros: staff are friendly and helpful. Cons: Omg loud music. Is this a hotel or a club, every night loud music till late, some DJ playing downstairs in lobby and sounds come all the way to whatever floor your room is. Poor breakfast, no decent fruits, eggs taste old. They only have Toast , butter , jam , coffee, tea, that is good to eat, just the basic. Also they have authentic/local breakfast. Weird shower from ceiling, it’s not a shower hose you can hold, so if you don’t want your hair get wet good luck bec water is pouring from ceiling and goes to entire bathroom floor wet and your hair gets all wet. Only big towels in bathroom, no small towels for face which is odd, never been in a hotel with no small towels. Not much hangers anywhere for towels in showers. Probably only one, if there is any! Rooms are small, hardly fits two people. I didn’t know where to put my small carry on for my cloths and how to share the spice. Their room is good for one person, not two.

Not worth the price

Customer review rating 2.0/5

Isabella Friends - Confirmed reviews ALL

The phone did not work, so we had to ask reception twice for an extra pillow and a hand towel personally, the first time they forgot so we had to request it the next day, the pillows were not comfortable as one of them was just a bunch of destroyed cotton in a pillowcase and the hotel does not have hand towels, so they gave us a floor towel to use as a hand one. electric outlets were far away from bed, lighting was awful and the shower did not work properly, it temperature fluctuated resulting in bathing with boiling water. additionally, we found out that the cleaning staff only came to our room and tidy the bed up, but no sweeping/mopping/taking away trash ever happened (we found some rocks that were stuck in our shoe soles the day before. Breakfast was regular.

Dear Isabella , Thank you for taking the time to tell us about your experience at the ibis Mexico Perinorte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos G. Gerente General Ibis México Perinorte

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Other web-users rate our hotel

  • 129 reviews 8.5/10 Location
  • 329 reviews 3.1/10 Room
  • 286 reviews 8.1/10 Service
  • 12 reviews 6.2/10 WiFi
  • 97 reviews 4.8/10 Cleanliness
  • 64 reviews 7.2/10 Breakfast
  • 61 reviews 6.1/10 Value
  • 7 reviews 3.8/10 Bar

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