Mercure Palermo Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 684 reviews

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Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
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Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, Italy

Description

Hotel extras

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Our accommodation(s)

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

Telephone
Fax +39 091 611 6822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  684 reviews

TripAdvisor Rating  4.0/5  2,493 reviews

Beware of the scam! You think you booked Mercure Hotel but you might sleep in an office!!!

TripAdvisor rating 1.0/5

summersonizmir TripAdvisor review

I have been staying in many Accor hotels throughout Europe for many years both for business and leisure purposes. Unfortunately, my experience in Mercure Palermo Centro has been by far the worst. We have arrived with my family at around 20:30 to the hotel, quite tired after a drive from Catania. We were not aware of the bad surprise waiting for us. I had simply booked a room through booking.com for 2 adults + 1 child (child to stay for free). The receptionist told me that the room that I booked is called "Family Annex Room" (to be honest I did not pay any attention until that moment) and it is located in another building, 100 meters away from the main hotel building. I have rechecked my booking confirmation and also showed the staff, and there was no indication at all anywhere stating that the room I booked was going to be somewhere else. I therefore asked to stay in the main building and they said that it's possible but only if I pay a surcharge of 100 € / night! The receptionist and the manager on duty on the evening of April 8 were really not helpful at all and they said that I should solve my problem with booking.com. So, I called the customer service (it was around 21:00 and we are more tired and hungry!), I have proved that there's no indication about a different room location. After some moment, I was offered by the customer service that the hotel can offer me to stay in the "upgraded room" (which means simply a room in the main building), one night for free and the second night for 50 €. So, it went down from 200 € to 50 € but why should I pay for this? As we were really exhausted, we decided to go to this other building. This room is located in an office building, where only one floor is allocated for Mercure. The building is probably the ugliest in the center of Palermo, the lift is out dated and my 9 year old daughter was anxious all the time we used it. We have not been shown or guided about any emergency regulations such as fire exit/stairs. What would have happened in case of an emergency situation in that office building where we were left alone? We had a very bad sleep as the bed was cracking all the time and from 06:30 in the morning there was a lot of noise from the main street (Via Roma). Because of this, the next morning I went back to the reception asking that we would like to change to a room in the main building for the second night. Guess what: They said it's possible but again with a surcharge! So I was offered this room for free the previous night but they wanted to rip me off when I wanted to change the room. I refused to pay and slept in that ugly office building one more night. Thanks God my stay at this Mercure Hotel (in reality where I stayed is not a hotel!) was only for 2 nights. My whole Sicily holiday was almost perfect, with the very nice & friendly experience in a B&B in Catania but the worst part was the accommodation in Palermo. The only good part about the hotel is the location, being really central and accessible on foot to main attractions. Maybe the rooms in the main building are good but we could not enjoy!

Comfortable and well located

Customer review rating 4.5/5

Mariana Friends - Confirmed reviews ALL

it was just one night, but we enjoyed the spacious room, comfortable beds and friendly personnel.

A decent hotel in the center of town

Customer review rating 3.0/5

Peter Families - Confirmed reviews ALL

We stayed in an adjacent to the hotel appartement, since there's an option for a family duplex. Even though the rooms were ok, it was dusty and not so clean, the whole building ventation smelled on something other floors cooked!

Mercure Hotel Palermo

TripAdvisor rating 4.0/5

Anita M TripAdvisor review

On my recent trip to Palermo I stayed for several days at this hotel. The staff at the hotel were very friendly, informative and helpful. My room was fine but could use some up-dating. A nice bar and a good restaurant on the premises are certainly a plus. Around the hotel are several restaurants, small shops (water, soft drinks), a shop selling fruits and vegetables, another shop with ready made sandwiches etc., and around the corner a store selling great cheeses, lunchmeats and olives. From the hotel it is a short walk to Teatro Massimo, great clothing and shoe shops along the way. Teatro Massimo is the start of wonderful restaurants, bars, souvenir shops, sweet shops, gelato places etc. The famous Vittorio Emanuele Street is a short walk from there. The hotel's location is great! City maps are available at the front desk.

Quite unsatisfactory

TripAdvisor rating 3.0/5

OzTonto TripAdvisor review

Whilst there were a few positives here such as location in Palermo and my room had a nice size balcony, the negatives outweigh those. The staff attitude varied from sometimes helpful to other times just downright rude. The shower temperature interchanged from unsafely hot to extremely cold. The breakfast selection was average and overall the restaurant in the morning was quite chaotic and disorganised.

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Other web-users rate our hotel

  • 932 reviews 9.3/10 Location
  • 1,097 reviews 7.5/10 Room
  • 931 reviews 9.1/10 Service
  • 20 reviews 7.7/10 WiFi
  • 689 reviews 8.1/10 Breakfast
  • 673 reviews 7.3/10 Comfort
  • 382 reviews 7.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.