Novotel Sydney International Airport

Customer review rating (ALL Rating) 4.3/5 2,786 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certification

  • 11 meeting spaces, suited for events from banquets to cocktail functions for up to 400 guests

  • Parking available, as well as a Sydney Airport Shuttle Bus (paid service)

  • 24 hour reception and Room Service

Our accommodation(s)

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Hotel location

Novotel Sydney International Airport

22 Levey Street
2205 WOLLI CREEK
Australia

GPS:-33.934074, 151.156647

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Marke Kitchen

The Marke Kitchen opening hours: Breakfast: 05:30 - 10:00 | Lunch: 11:00 - 16:30 | Dinner (Sun-Mon): 17:00 - 22:30 | Dinner (Tues-Sat): 17:00 - 21:00

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,786 reviews

TripAdvisor Rating  4.0/5  2,429 reviews

Extremely RUDE, UNPROFESSIONAL GM

TripAdvisor rating 2.0/5

tammyBaltimore_Md TripAdvisor review

Would have definitely given a 4☆ until I met the GM after major issues @ the hotels restaurant. I specifically asked for eggs a specific way (soft scrambled) which I could immediately tell cooked hard & cardboard box eggs & not the real thing, wait staff went back and again NOT cooked soft, and bacon so hard just terrible! I asked who's the manager, he pointed to the front desk buy was ultimately talking to the GM, who ultimately called me rude, not even listening to me, smart ass remarks "you were in the kitchen watching them cook....", I don't have to I see my food was visibly cooked wrong, but this man's overall NASTY UNPROFESSIONAL attitude made my skin crawl, clearly couldn't careless what hotels customers have to say. Room itself spacious and nice BUT tv u have to navigate each time it goes on to get ANY live tv channels. Bed & pillows could be a little softer. And please get USA style plugs in your rooms, especially since your so close to an international Airport.

well located, clean room (619) but it has a certain smell, like old room smell

Customer review rating 3.0/5

Lt Business - Confirmed reviews ALL

the sink is clogged Room 619 But because I only stayed for one night I didn't bother to call for help. do make sure your maintenance staff look after the rooms & bathrooms.

Well located to the international airport Frend

Customer review rating 4.5/5

Delma B. Families - Confirmed reviews ALL

Friendly service

Dear Delma, Thank you for sharing your experience with us following your recent stay at Novotel Sydney International Airport. We're delighted to hear that you found our hotel's location convenient for your travels and that you enjoyed the friendly service provided by our staff. Ensuring our guests feel welcomed and well taken care of is always our priority, and we're glad to know that we succeeded in making your stay pleasant. Your kind words will be shared with our team to continue motivating them to deliver exceptional service to all our guests. We appreciate your feedback and look forward to welcoming you back on your next visit to Sydney. Warm regards, Guest Relations Team Novotel Sydney International Airport.

Checking is terrible when flight crew are there

Customer review rating 3.0/5

Denis P. Families - Confirmed reviews ALL

Hotel rooms are great , just no priority check in for Platinum members. And no welcome gifts on first stay.

Well located and Great Stay

Customer review rating 4.5/5

Ar Solo - Confirmed reviews ALL

Close to airport which they offer a shuttle service for an additional fee($10 AU I believe). Not close enough to walk with lots of luggage. Close to the park to go for a stroll which I loved. Service was great. Comfortable and clean room.

Dear Anna, Thank you for taking the time to share your experience at Novotel Sydney International Airport. We are delighted to hear that you found our location convenient and enjoyed the proximity to the airport, as well as our shuttle service. We understand the importance of a comfortable stay, and we are pleased to know that you found our rooms clean and cozy. It's wonderful to hear that you appreciated our service and that you were able to enjoy a leisurely stroll in the nearby park. Your feedback is valuable to us, and we look forward to welcoming you back for another great stay. Warm regards, Guest Relations Team Novotel Sydney International Airport

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Other web-users rate our hotel

  • 1,238 reviews 9.2/10 Location
  • 1,822 reviews 6.1/10 Room
  • 1,749 reviews 8.3/10 Service
  • 16 reviews 8.3/10 WiFi
  • 779 reviews 6.4/10 Food
  • 684 reviews 5.4/10 Cleanliness
  • 370 reviews 5.9/10 Value
  • 319 reviews 8.4/10 Breakfast

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