Grand Mercure Puka Park Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 1,087 reviews

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Grand Mercure Puka Park Resort - Image 1
Grand Mercure Puka Park Resort - Image 2
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Grand Mercure Puka Park Resort - Image 4
42 Mount Avenue, 3546 PAUANUI BEACH, New Zealand

Description

Hotel extras

  • Complimentary internet

  • Enjoy the award winning Miha restaurant

  • Recreation centre with a pool, spa, sauna and gym

  • Central location between all of the Coromandel Peninsulas top activities

  • Meetings in Grand Style, Puka Park Resort provides the perfect setting for a conference

Our accommodation(s)

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Hotel location

Grand Mercure Puka Park Resort

42 Mount Avenue
3546 PAUANUI BEACH
New Zealand

GPS:-37.030728, 175.867531

Telephone
Fax +64 7 864 8112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MIHA RESTAURANT AND BAR

Miha Restaurant is renowned for delectable cuisine and intimate ambience, enjoyed inside or outside on the deck. Miha offers a la carte dining for breakfast, lunch and dinner, with a large wine list and attentive staff.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,087 reviews

TripAdvisor Rating  4.0/5  1,133 reviews

Certificate of excellence 2023

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Very bad service and pool full of dead insects.

Dear Melanie, Thank you for taking the time to share your feedback with us following your recent stay. We sincerely apologize for the inconveniences and disappointments you encountered during your time with us. Providing exceptional service and maintaining the highest standards of cleanliness and functionality are paramount to us, and we regret that we fell short of meeting your expectations in several areas. We are deeply concerned to hear about your experience with our service. Maintaining a clean and inviting environment for our guests is a top priority, and we sincerely apologize for any inconvenience caused by the presence of dead insects. While we have a daily cleaning program for our pool to be cleaned, while living and sharing the space in the cradle of nature we do get challenged with bugs and insects dropping in. We also apologize for the issues you encountered with the discount, safe, and membership explanation. It is unacceptable that you were unable to receive the assistance and information you needed during your stay. Please know that we take your feedback seriously, and we will be reviewing our procedures to ensure that such issues are promptly addressed and resolved in the future. We understand the importance of providing a seamless and enjoyable experience for our guests, and we sincerely regret any frustration or inconvenience you experienced as a result of these shortcomings. Please accept our sincerest apologies once again for the lapses in service and facilities you experienced. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a more enjoyable and seamless stay in the future. Best wishes, Rajat Sharma General Manager

Good Stay!

Customer review rating 4.0/5

Cris T. Families - Confirmed reviews ALL

Stayed with my family here over the Easter weekend. Booked the Rimu chalet and it was very nice. The room was nice and clean. We also had dinner at the Miha restaurant but the food is just okay and so expensive. But the 2 staff there (Blonde girl and Guy with mustache sorry forgot to take their names) were amazing, kind and helpful. Always ready to help with a smile. Buffet breakfast is nice, although limited selection, but just what we need especially for my family. We also love their pool as it's only us when we swim one morning. The only issue I had was with the welcome drinks as part of our Accor Silver member benefit. I had to ask the receptionist when we checked in, I thought this information was already provided to their system. So he gave us a card and just gave it to the restaurant bar for our dinner so that's what we did. And then upon checkout, the staff told us that we needed to pay for our drinks. Like why so much trouble for us to get our free welcome drinks?

Lovely Location

Customer review rating 4.0/5

Alexandra D. M. Solo - Confirmed reviews ALL

Lovely location and friendly staff when you could locate them. Restaurant was seriously over priced for the quality or lack there off.

Good Stay

Customer review rating 4.0/5

Shona M. Couples - Confirmed reviews ALL

We enjoyed it relaxing and quite

Great Retreat

Customer review rating 4.5/5

Suzanne Friends - Confirmed reviews ALL

we were 2 couples in adjoining units. The units were clean comfortable and relaxing. Loved the units in the trees and no neighbors. Birds singing whilst relaxing. Basic kitchen facilities' worked. Only comment is that the fold down Queen bed was not very comfortable. Only 2 chairs between the units to sit at table

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Other web-users rate our hotel

  • 177 reviews 8.8/10 Location
  • 395 reviews 8.2/10 Room
  • 460 reviews 8.9/10 Service
  • 5 reviews 7.1/10 WiFi
  • 323 reviews 6.7/10 Food
  • 83 reviews 5.5/10 Cleanliness
  • 80 reviews 4.1/10 Breakfast
  • 68 reviews 9.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.