Novotel Wellington 4 stars

Customer review rating (ALL Rating) 4.4/5 2,968 reviews

Best price
guarantee
Novotel Wellington - Image 1
Novotel Wellington - Image 2
Novotel Wellington - Image 3
Novotel Wellington - Image 4
133 The Terrace, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Direct access to business and shopping districts

  • Minutes to the waterfront, Te Papa Museum and Takina Convention & Exhibition center

  • Novotel big breakfast and contemporary local cuisine served at Caucus Restaurant and Bar

  • Rooms with a King Bed or interconnecting twin double beds with views of the harbor city

  • Connect Wi-Fi to multiple devices , and charge your electric vehicle during your stay.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Wellington

133 The Terrace
6011 WELLINGTON
New Zealand

GPS:-41.28376, 174.774502

Telephone
Fax +64 4 918 1901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

CAUCUS RESTAURANT

Caucus Restaurant and Bar offers contemporary New Zealand cuisine in a relaxed setting. Caucus Restaurant provides a buffet breakfast (6.30am to 10am), all day dining (10am to 10pm), a la carte dinner (6pm to 10pm) as well as 24 hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,968 reviews

TripAdvisor Rating  4.0/5  2,459 reviews

Good

Customer review rating 4.0/5

Elizabeth Business - Confirmed reviews ALL

I always come to stay there, however on this occasion the room given was 615 the carpet was filthy frm entrance, drink/food stains on the carpet, definetly wasnt impressed.

Dear Elizabeth, Thank you for sharing your recent experience with us. We appreciate your continued loyalty as our guest. We apologize for the disappointment you encountered during your stay. It's concerning to hear about the condition of the carpet in your room and the inconvenience you experienced when requesting a non-alcoholic beverage. We understand the importance of cleanliness and convenience, and we regret that we fell short of meeting your expectations in these areas. Rest assured, we will address the issues with the carpet immediately to ensure that our rooms are presented to the highest standards of cleanliness. Additionally, we will review our procedures for beverage requests to ensure a more convenient and efficient process for our guests. Your feedback is valuable to us as it helps us to improve our services and facilities for future guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Leigh Frame General Manager

Everything we needed

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

3 night stay visiting friends etc Well situated for all we needed . Helpful friendly staff.

Dear Francis, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Leigh Frame General Manager

Good

Customer review rating 3.5/5

Angela B. Families - Confirmed reviews ALL

My mother couldn't have a shower as she couldn't safely climb over the bath edge.

Dear Angela, Thank you for sharing your feedback with us. We're glad to hear that overall you had a good experience during your stay. We apologize for any inconvenience caused by the lack of a suitable shower option for your mother. Ensuring the safety and comfort of all our guests is important to us, and we will review our room amenities to ensure that they meet the needs of all guests, including those with mobility challenges. Regarding the towels, we apologize for the oversight in providing an insufficient number for your party. We will address this with our housekeeping team to ensure that all rooms are stocked appropriately for the number of guests staying. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Warm regards, Leigh Frame General Manager

Fantastic Stay

Customer review rating 5.0/5

Jo M. Families - Confirmed reviews ALL

We had a wonderful room with an ocean view. It was very clean and comfortable. The highlight at Wellington Novatel were the staff, in every area. They accommodated our range of needs, from my elderly parent to myself and my children. I would definitely stay here again..

Dear Jo, Thank you for sharing your fantastic experience with us! We're thrilled to hear that you had a wonderful stay at Novotel Wellington and that you enjoyed the ocean view from your room. It's fantastic to know that our staff made such a positive impression on you and were able to accommodate your needs, ranging from your elderly parent to yourself and your children. Providing exceptional service to our guests is our top priority, and we're delighted that our team exceeded your expectations in every area. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back for another memorable stay in the future. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Warm regards, Leigh Frame General Manager

Good stay, apart from the carpark next door which was very challenging coming in & out of. Good friendly staff, maybe extend the discussions to include the restaurant

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Tidy room, great to be at the top where we enjoyed the views. Friendly staff Need to look at where we park next time though.

Dear Baryl, Thank you for sharing your feedback with us following your recent stay. We're pleased to hear that you enjoyed your overall experience, particularly the tidy room, friendly staff, and great views from the top floor. We apologize for any challenges you experienced with the nearby car park and the confusion with the elevators. We understand the importance of convenient parking and will look into options to improve this aspect for our guests. Additionally, we will review our elevator signage to ensure clarity, especially after hours. Your feedback regarding the entry into the restaurant and the lack of signing for orders has been noted. We will address this with our restaurant team to ensure a more welcoming and streamlined experience for our guests. We appreciate your constructive feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Warm regards, Leigh Frame General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 901 reviews 8.8/10 Location
  • 1,340 reviews 8.1/10 Room
  • 1,312 reviews 9/10 Service
  • 17 reviews 8.5/10 WiFi
  • 577 reviews 8.3/10 Comfort
  • 522 reviews 8.1/10 Cleanliness
  • 276 reviews 8/10 Breakfast
  • 275 reviews 5.6/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Wellington

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.