Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,260 reviews

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Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • First hotel in Europe to receive The PLEDGE on Food Waste certification

Our accommodation(s)

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Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

From breakfast to lunch, dinner or a tasty little snack, Novotel provides balanced choices and à la carte service 24 hours at all its hotels. At Novotel, you can count on enjoying a relaxing meal in a friendly, stylish setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,260 reviews

TripAdvisor Rating  3.5/5  1,707 reviews

Great central location

Customer review rating 4.0/5

Tom Friends - Confirmed reviews ALL

A 10min walk to the Geneva central train station which itself is an 8min ride to the airport makes this a very convenient place to base and explore Geneva. Clean and comfortable spacious rooms with large windows to let in daylight.

Dear Tom, Thank you for taking the time to share your experience with us as a classic member. We're thrilled to hear that you appreciated our hotel's central location and found the convenience of Geneva Central train station beneficial for your travels. It's also great to know that our spacious and well-lit rooms added to the comfort of your stay. However, we regret to hear that the air conditioning settings and the bathroom rain shower drainage did not fully meet your expectations. Our guests' comfort is a priority, and we strive to maintain our facilities to the highest standard. While we adhere to local environmental regulations that may affect room temperature adjustments, we offer additional fans and warm blankets for our guests' comfort. Our team, including Jade, whom you've kindly mentioned, are dedicated to ensuring a pleasant stay for all our guests, and we're glad to have contributed positively to your experience. We're committed to providing a clean and sustainable environment for our guests, and we're delighted that our efforts in cleanliness and sustainability initiatives have been recognised and appreciated. We hope to be able to welcome you again. Best regards, Nicolas Goureau General Manager

Staff were very helpful

Customer review rating 4.0/5

Hasina R. Business - Confirmed reviews ALL

The toilet go clogged , which was very unpleasant but the staff we’re responsive to address the issue

Dear Hasina R., Thank you for taking the time to share your review. We're delighted to hear that our staff were helpful and responsive to your needs during your stay. Our team is committed to providing exceptional service, and it's rewarding to know that we could assist you promptly when you encountered an issue. We regret to hear about the inconvenience with the toilet clogging, and we appreciate your understanding as our staff worked to resolve the situation quickly. Please be assured that our hotel upholds the highest standards of cleanliness and maintenance, as reflected in our recent bathroom renovations in 2020 and daily housekeeping practices. We're also pleased to note your positive evaluation of our sustainability efforts, which is a testament to our dedication to environmental responsibility. All of the team hope that we may be able to see you again in the future. Kindest regards, Nicolas Goureau General Manager

Customer review rating 4.5/5

Roger Couples - Confirmed reviews ALL

Room was good and breakfast was excellent. Your web site states parking available. You should also include the price. 124 SF for a stay of 40 hours!. I did check my car to see if this included a wash and polish. Thanks Nicolas for a good weekend Roger W.

Dear Roger, Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your room and found our breakfast to be excellent. Our culinary team takes pride in offering a diverse and satisfying buffet to start the day right. We note your comments regarding parking fees and understand that this aspect of your stay did not meet your expectations. We strive to maintain competitive rates for all our services, including parking, our guest can benefit special rate : 35-. Chf / 24hours, and we will continuously review our pricing to offer the best value to our guests. We appreciate your feedback and hope to have the pleasure of welcoming you again for another enjoyable weekend. Warm regards, Nicolas Goureau General Manager

Easy to access transportation, shoping area, lake

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Very excellent breakfast, room , staff behaviour

Dear Guest, We appreciate you taking the time to share your thoughts on your recent stay. We're delighted to hear you found our hotel's location convenient for accessing transportation, shopping areas, and the lake, and that our breakfast offerings made for an excellent start to your day. Thank you for recognising our colleague's efforts; ensuring a smooth departure with services like taxi booking is part of our commitment to guest satisfaction. It's also rewarding to know that our sustainable initiatives, aimed at protecting the earth and conserving water, resonated with you. We believe in making a positive impact on the environment while providing our guests with a comfortable and enjoyable experience. We look forward to the opportunity to welcome you back in the future. Warm regards, Nicolas Goureau General Manager

A pleasant stay in a great place

Customer review rating 5.0/5

Michal A. Business - Confirmed reviews ALL

Convenient and accessible location, outstanding service, everything is clean and gives a good atmosphere, food in the hotel is varied and at a good level - very tasty

Dear Michal A., Thank you for this high rating. We're delighted to hear that you found our location convenient and accessible, and that our service met your high standards. Our team takes great pride in maintaining a clean environment and providing varied and tasty food options, so your compliments are truly appreciated. Your positive remarks reflect our dedication to guest satisfaction and our commitment to offering a hospitable atmosphere. We look forward to seeing you again on your next visit. Best wishes, Nicolas Goureau General Manager

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Other web-users rate our hotel

  • 1,090 reviews 8.6/10 Location
  • 1,312 reviews 7.2/10 Room
  • 1,431 reviews 8.6/10 Service
  • 16 reviews 8.9/10 WiFi
  • 630 reviews 8.4/10 Breakfast
  • 504 reviews 8.2/10 Cleanliness
  • 8 reviews 1/10 Pool

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