Mercure Hotel Den Haag Central 4 stars

Customer review rating (ALL Rating) 4.5/5 1,565 reviews

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Mercure Hotel Den Haag Central - Image 1
Mercure Hotel Den Haag Central - Image 2
Mercure Hotel Den Haag Central - Image 3
Mercure Hotel Den Haag Central - Image 4
Spui 180, 2511 BW DEN HAAG, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF Euro Consultants S.A. certified hotel.

  • Easily reached by both car and public transport

  • In the heart of the city with many nearby shops and cafes. Just 15 minutes from Scheveningen.

  • Restaurant, Bar and Terrace

  • Reception at your service 24 hours a day

Our accommodation(s)

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Hotel location

Mercure Hotel Den Haag Central

Spui 180
2511 BW DEN HAAG
Netherlands

GPS:52.076229, 4.317884

Telephone
Fax +31 70 363 9398

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

SPUI 180

We would love to welcome you to our restaurant SPUI 180, where you can enjoy a light meal or snack from our menu, which is regularly updated

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,565 reviews

TripAdvisor Rating  4.0/5  1,139 reviews

Certificate of excellence 2023

Great room layout

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The room layout was great for our family of four.

Dear Guest, Thanks for taking the time to review your stay at our hotel. We are delighted to hear that you found the layout of our rooms to be well-suited for your family's needs. Concerning the cleanliness, we regret that the condition of the walls in your room did not meet our usual standards; please rest assured that we maintain a rigorous housekeeping protocol, although it appears we fell short in this instance. It's wonderful to learn that you are a participant of the ALL – Accor Live Limitless loyalty programme and even more so that you would recommend it to others. We believe our loyalty programme offers great value to our guests, and we're glad you've been able to enjoy its benefits. It would be a pleasure to welcome you again. Kindest regards, Sara Abdelhalim, Front Office Supervisor

Not so bad but not that good either

Customer review rating 2.5/5

Fairuz L. Business - Confirmed reviews ALL

Good+ - Comfortable pillow and bed spread - Clear and good TV - Good Wi-Fi connection - Great how water control Bad- - No vanity set prepared in the washroom - No iron and ironing board in the room - The ironing board failed to be sent to the room after requesting it twice. - No water heater in the room - The worst experience I have is when I have established late checkout at 1pm on the day before, suddenly the receptionist informed me on the checkout date that there is no such arrangement made and it was not possible to do so as the system was at faulty the night before so nobody can apply for late checkout. The receptionist asked me to leave the room in 15 minutes. That time it's already 12.30PM. I have to rearrange my Uber bookings for this and have packed my stuff. When I'm checking out, was informed by a male receptionist that actually there is a record for late checkout for me, and the female receptionist has made a mistake that cost me to rushingly pack and cancelled my Uber.

Dear Fairuz, We are grateful for the time you took to review your recent stay. We're pleased to hear that you found comfort in our bedding and appreciated the clarity of our TV, the strength of our Wi-Fi connection, and the control of our hot water. It's always rewarding to know that the amenities we provide contribute to a pleasant stay. We also note your concerns regarding the vanity set and ironing board, and we want to assure you that our team is dedicated to fulfilling guest requests promptly. We regret the confusion regarding your late checkout; our aim is to provide accurate and helpful service at all times, and we apologize for any inconvenience caused. We have taken note of the oversight in room cleanliness you mentioned and will reinforce our housekeeping protocols to ensure that all areas of our guest rooms are thoroughly inspected. We hope to welcome you back. Best wishes, Sara Abdelhalim, Front Office Supervisor

very nice place

Customer review rating 5.0/5

Yasser H. Solo - Confirmed reviews ALL

Employees deal with sophisticated Cleaning is excellent and close to public services

Dear Yasser, We thank you for your kind review. We are delighted to hear that you were well received by our friendly and helpful team. It's also great to know that you enjoyed your stay in our fresh and comfortable room. We look forward to welcoming you back in the future for another pleasant stay, Sara Abdelhalim, Front Office Supervisor

excellent Location

Customer review rating 4.5/5

Mohammed Friends - Confirmed reviews ALL

nice hotel. big rooms, excellent location.

Dear Mohammed, Thank you for the time you have taken to review your recent stay, We are delighted to hear that the central location of our hotel contributed positively to your experience in The Hague. Our strategic position in the heart of the city is indeed ideal for exploring the local shops, cafes, and cultural sites, and we are glad it was convenient for your visit. It is also wonderful to know that you found our rooms to be spacious and well-suited to your needs. We take pride in providing comfortable accommodations for our guests, and your feedback affirms our commitment to excellence in hospitality. We hope to have the pleasure of welcoming you again. Kind regards, Sara Abdelhalim, Front Office Supervisor

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It was fine. I've stayed here about once a year for the past six years or so. There were a few problems, though, that make me wonder if I will use the hotel again. The room smelled a bit like sewage on my first day here. I didn't notice it after that. The WIFI was bad. It was rarely connected to the internet.

Dear Guest, We would like to thank you for your review. It is great to know that you had a pleasant stay. However, we are sorry to hear of the issues which you had with our WiFi and wish that you had let us know during your visit; our team would have been more than happy to have looked into this. We hope that we can see you again soon. Kind regards, Sara Abdelhalim, Front Office Supervisor

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Other web-users rate our hotel

  • 801 reviews 9.4/10 Location
  • 984 reviews 7.7/10 Room
  • 840 reviews 9/10 Service
  • 21 reviews 5.7/10 WiFi
  • 468 reviews 8.3/10 Breakfast
  • 399 reviews 6.5/10 Cleanliness
  • 6 reviews 1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.