Mercure Hotel Hamburg City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,603 reviews

Best price
guarantee
Mercure Hotel Hamburg City - Image 1
Mercure Hotel Hamburg City - Image 2
Mercure Hotel Hamburg City - Image 3
Mercure Hotel Hamburg City - Image 4
Amsinckstr. 53, 20097 HAMBURG, Germany

Description

Hotel extras

  • Right across the street from the Harry Potter Theater

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

Telephone
Fax +49 40 23638155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIER - 1163

Moin and Ahoy in the PIER - 1163 Bistro. At dawn, when the port is resting, you can find the right mooring place. Hamburg tradition meets intl. classics, fresh-innovative-Hanseatic Hiss the sails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,603 reviews

TripAdvisor Rating  4.0/5  1,036 reviews

Comfortable stay

Customer review rating 4.5/5

Kate Couples - Confirmed reviews ALL

Enjoyed well appointed and comfirtable rooms. Very helpful staff.

Dear Kate , We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Funke Duty Manager

well located for the Harry Potter show

Customer review rating 3.5/5

Christian Families - Confirmed reviews ALL

The Hotel is located very near to the Harry Potter show venue. Apart from that, a bus connection to the city centre is available. Rooms are ok, but carpet could be exchanged in the rooms as it felt old. Elevators are very slow. Did not have breakfast so cannot rate this.

Nice Hotel and friendly personnel

Customer review rating 4.5/5

Axel H. Families - Confirmed reviews ALL

The stay was good in general and the breakfast very good as usual, the room upgrade was appreciated of course, the only downside was that the "Softeis" voucher for the kids was completely useless as their was no ice machine available at all, this resulted in quite some frustration of the kids.

Good stay.

Customer review rating 4.5/5

Alex. B. Friends - Confirmed reviews ALL

Very helpful and friendly staff. Hotel clean and well maintained. No tea/coffee machine in room and €4.50 for a bottle of water in minibar is a bit expensive. 15 minute walk from major public transport network so rest of city easily accessible.

Dear Mr B., Thank you very much for your very positive review and for taking the time to do so. We have passed on your kind appreciation of our staff to all employees. Positive feedback is always a great motivation! We are very pleased to read that you were satisfied with our location and our service. The entire city team sends you kind regards and looks forward to welcoming you back soon. Best regards Thomas Buch Duty-Manager

No room services

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

The dtay was ok and location not bad but we stayed 3 noghts and pnly once room service made a bed and that’s it.

Dear Lucio Isaias I., The team at the Mercure Hotel Hamburg City would like to thank you very much for taking the time to write to us after your stay and deeply regrets that the services we provided did not meet your expectations. We sincerely apologize for the inconvenience caused. We have forwarded your reference to our room cleaning service to the responsible departments and management. We generally clean the rooms every two days, but it is possible to receive free daily room cleaning. We actually should have pointed this out to you when you arrived...! We assume that this did not happen. All employees in the reception department will be made aware of this again. The hotels under the “Mercure” brand do everything they can to offer every guest the best possible quality of service at every stay. Your opinion is therefore of the greatest interest to us. The entire team at Mercure Hotel Hamburg City would love an opportunity to prove to you that we have learned and improved! That's why we hope to welcome you as our guest again soon. Sincerely, Thomas Buch Duty-Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,153 reviews 8.5/10 Location
  • 1,740 reviews 7.5/10 Room
  • 1,564 reviews 8.2/10 Service
  • 22 reviews 8.9/10 WiFi
  • 1,318 reviews 8.5/10 Breakfast
  • 763 reviews 7.8/10 Cleanliness
  • 450 reviews 9.1/10 Vibe
  • 446 reviews 3/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Hamburg

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.