Mercure Hotel Muenchen City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 2,186 reviews

Mercure Hotel Muenchen City Center - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Young dynamic team, motivated to be hosts.

  • Innovative restaurant concept "Relax," feel at home.

  • Top location in the middle of Munich.

  • Free mini-bar included.

Our accommodation(s)

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Hotel location

Mercure Hotel Muenchen City Center

Senefelder Str. 9
80336 MUENCHEN
Germany

GPS:48.137948, 11.560171

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RELAX FOOD,DRINKS AND YOU

Feel at home in our Relax Restaurant. Enjoy delicious street food, quality wines from our winemakers, or one of local beers. We are particularly proud of our large Gin & Tonic selection. See for yourself!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,186 reviews

TripAdvisor Rating  4.0/5  2,720 reviews

Certificate of excellence 2023

Great hotel

TripAdvisor rating 5.0/5

paulcarolc Couples - TripAdvisor review

The staff are exceptional the food was excellent in the restaurant easy walking distance into the old town really appreciate the staff so helpful We were within walking distance to some great restaurants go off the beaten track the train station nearby

Dear Paulcarolc, thank you for the great review and your stay at our place. I am glad you enjoyed your time in Munich. Let me pass your feedback to my lovely team. We hope to welcome you again. Stay healthy Sebastian

Service not consistent

Customer review rating 3.0/5

London T. Solo - Confirmed reviews ALL

"Upgrade" to a privilege room was nothing but a free bar. I had to ask for slippers, robe and additional bathroom products, which were supposed to be stocked in a privilege room without a request and is advertised on a hotel page. When I asked, I was made to feel like I was asking "too much". For the first time in a long time staying at Accor property (and that's including Ibis brand) there was no welcome gift in the room. Just wanted to mention in case any other elite members read this review. On the other hand, daily cleaning was great, no issues. The room itself is mostly very good, spacious. A second door helps to reduce the noise which comes from a hallway. An AC is very noisy, so after my first night I used an open window instead.

Dear Dmitry, thank you for sharing your feedback regarding your recent stay last weekend with us. I deeply regret to hear that your experience did not meet your expectations, particularly in terms of the consistency of our service. I sincerely apologize for the oversight regarding the amenities in your privilege room. It is indeed our standard procedure to ensure that all privileged amenities are readily available. We have all these amenities available on request at any time. We do not automatically display these in the rooms anymore because of environmentally friendly reasons. Your feedback has been shared with our team to ensure that such lapses do not occur in the future. Please rest assured that your comfort and satisfaction are of utmost importance to us, and we are truly sorry for any inconvenience caused. We appreciate your loyalty as an Platinum Member, and it is disheartening to learn that there was no welcome gift awaiting you in your room. This certainly does not align with the level of service we aim to provide, and we will take immediate steps to rectify this oversight for our star guests. On a positive note, we are pleased to hear that you found the cleanliness of your room to be satisfactory and that you enjoyed the spaciousness and noise-reducing features provided. Your kind words regarding these aspects are greatly appreciated and will be shared with our housekeeping and maintenance teams. Once again, we apologize for the shortcomings you experienced during your stay. We value your feedback as it allows us the opportunity to improve and better serve our guests in the future. Should your travels bring you back to our area, we hope to have the opportunity to restore your faith in our hospitality. Warm regards, Sebastian

Clean and Good Location

Customer review rating 4.0/5

G. K. H. Families - Confirmed reviews ALL

All is good. Frontdesk Staff could be a bit more friendly, and welcoming. Stern face with no smile is not really a good idea in customer service business.

Dear G. Kah H., thank you for the review and your stay at our place. I am glad you enjoyed your time in Munich. Please take my apologies for the unwelcoming front desk staff. I will personally look into the matter to determine the cause. Let me pass your feedback to my team. We hope to welcome you again. Stay healthy Sebastian

Great location near Ubahn

Customer review rating 4.5/5

Mona Friends - Confirmed reviews ALL

Nice cosy Superior room, free minibar=excellent, lovely and helpful staff.

Dear Monika, thank you for the great review and your stay at our place. I am glad you enjoyed your time in Munich. Let me pass your feedback to my lovely team. We hope to welcome you again. Stay healthy Sebastian

Well located

Customer review rating 5.0/5

M. M. Families - Confirmed reviews ALL

Excellent location good area around helpful persons

Dear M., thank you for the great review and your stay at our place. I am glad you enjoyed your time in Munich. Let me pass your feedback to my lovely team. We hope to welcome you again. Stay healthy Sebastian

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Other web-users rate our hotel

  • 1,512 reviews 9.1/10 Location
  • 1,849 reviews 8.9/10 Room
  • 1,579 reviews 9.3/10 Service
  • 36 reviews 6.9/10 WiFi
  • 1,043 reviews 9.1/10 Breakfast
  • 934 reviews 8.3/10 Comfort
  • 635 reviews 8.1/10 Cleanliness
  • 608 reviews 8.4/10 Value

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