Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.0/5 2,651 reviews

Novotel Lisboa - Image 1
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Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal

Description

Hotel extras

  • Hotel certified by Clean & Safe seal. Medical support offered.

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to many restaurants, cafes and transport

  • Seasonal swimming pool, fitness club and play areas for children.

  • 6 meeting rooms equipped for a capacity of 280 people

Our accommodation(s)

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone
+351 21 724 4800

Calls to a national
fixed network

Fax +351 21 724 4801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,651 reviews

TripAdvisor Rating  4.0/5  3,663 reviews

Theres better hotels

Customer review rating 1.5/5

B S. Families - Confirmed reviews ALL

Poor rooms condition, dirty walls, stained carpet which had a hole in it and wall corners chipped showing the concrete Not 4 star standards

Dear BARRY S., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Monteiro Reception

Decent stay

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Hotel was ok Reception staff were not very friendly Rooms were far too hot No way of making them cooler

Dear FRANK W., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiana Ramos Front Office Assistant Manager

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Hotel is outdated, renovation work was quite loud in daytime; restaurant and breakfast are good

Dear DAN Z., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Monteiro Reception

Noise

Customer review rating 1.5/5

Jk Families - Confirmed reviews ALL

People drilling nextdoor during several minutes , not letting us to sleep properly, it started at 10am and it was really awful.. Super expensive for the overall experience, does not worth to stay

Dear JABIR K., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Monteiro Reception

Worst Hotel Stay in My Life Travelling Over 20 countries over 30+ years

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

As I was moving from one continent to another, I thought it would be nice to stay in Lisbon for a couple days and rest with my family, especially since we have a 2 year old baby girl. However this was the stay from hell. As as accor member for over 10+ years I have never felt so disrespected and mistreated in my whole life. I trusted the chain to take good care of my family and provide the most essential thing a hotel has to offer (let us rest) but the hotel was under STRONG renovations with STRONG NOISES all day long. People on site did what they could, changing our room 3 times to no effect… I was supposed to get an email yesterday about having my money back and/or some invitation to the hotel when it was not under renovation, but that did not happen as well. Definitely DO NOT BOOK YOUR STAY HERE if you want to sleep past 8 am! Ah, before someone asks, the member website does not let people know that the hotel is under renovation…

Dear CARLOS S., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In the Accor website, there is the information of the current renovation happening in the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Monteiro Reception

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Other web-users rate our hotel

  • 1,373 reviews 7.6/10 Location
  • 2,426 reviews 5.2/10 Room
  • 1,772 reviews 7.8/10 Service
  • 181 reviews 3.4/10 WiFi
  • 1,522 reviews 8.6/10 Breakfast
  • 1,514 reviews 4.6/10 Comfort
  • 875 reviews 4.5/10 Cleanliness
  • 572 reviews 4.4/10 Vibe

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.