ibis Sydney World Square 3 stars

Customer review rating (ALL Rating) 4.3/5 1,126 reviews

ibis Sydney World Square - Image 1
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382 -384 Pitt Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • CBD location, walk to Darling Harbour, Chinatown, ICC, Pitt St Mall

  • Wifi, security lockers, safety deposit box, mini fridge

  • ibis Kitchen open for buffet breakfast 7 days a week.

  • 24hr Grab it & Go menu

  • Boardroom facilities

Our accommodation(s)

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Hotel location

ibis Sydney World Square

382 -384 Pitt Street
2000 SYDNEY
Australia

GPS:-33.877822, 151.207591

Telephone
Fax +61 2 9282 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

IBISTRO

OPEN

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,126 reviews

TripAdvisor Rating  3.5/5  2,250 reviews

Disappointing Stay

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

We have stayed at the Ibis World Square many times over the years. We have previously enjoyed it bit the last two times, our stay has been very disappointing. We were in probably one of the smaller rooms - hardly room to move. The room was noisy from the lift and there was only one lift working! We could also hear the music from the pub (something that can't be controlled but has never before been an issue). Fortunately, we did not have luggage to deal with as there would have been no space. As ACCOR members, we've always had bottled water provided in the room. We used to get a bottle of wine or a "gift" of some sort. Staff were less friendly and less helpful. We didn't feel that being ACCOR members was of any help at all during this stay.

Dear Jo A., Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michaeel Taylor

Very well equipped room central location

Customer review rating 5.0/5

Gail M. Business - Confirmed reviews ALL

Excellent service when I arrived to check in

Dear Gail M., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

Great location....

Customer review rating 2.0/5

Tara Solo - Confirmed reviews ALL

Hotel is in a great location, but doesn't have much else going for it. As an accor plus member, I wasn't given any amenities, not even complimentary water. I stayed 2 nights & the same staff member was on reception. She had a cold personality. Morning staff were great. The lift was being renovated, so I was offered a drink voucher to compensate.

Dear Tara C., Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Taylor

Well located - friendly staff

Customer review rating 3.5/5

Paul H. Business - Confirmed reviews ALL

I understand a lift was being repaired so that interfered with the quality of the stay. The TV in my room (which was an upgrade I appreciated) only played the Accor introduction channel. There was no way to change channels and watch TV.

Dear Paul H., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our lift upgrade is necessary, sorry for any delays caused. We will follow up on the TV. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

Wonderful stay

Customer review rating 5.0/5

Donna Solo - Confirmed reviews ALL

Stayed here before an international flight, I'm very happy i booked this hotel & would stay again, it had everything i needed to enjoy my stay. Great central location. Clean, quiet spacious comfortable room with the softest bedding. Handy luggage storage after checkout prior to my late flight. I appreciated the late checkout that was provided for my request. What stood out for me was the service from all the staff, very friendly, helpful & approachable throughout my stay, thank you!

Dear Donna B., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

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Other web-users rate our hotel

  • 1,080 reviews 9.6/10 Location
  • 1,243 reviews 6.2/10 Room
  • 1,133 reviews 8.6/10 Service
  • 30 reviews 7.3/10 WiFi
  • 533 reviews 6.7/10 Cleanliness
  • 282 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.