The Retreat Palm Dubai MGallery by Sofitel 5성

고객 평점 (ALL 평가) 4.8/5 415 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
The Retreat Palm Dubai MGallery by Sofitel - Image 1
The Retreat Palm Dubai MGallery by Sofitel - Image 2
The Retreat Palm Dubai MGallery by Sofitel - Image 3
The Retreat Palm Dubai MGallery by Sofitel - Image 4
East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237, 0 Dubai, United Arab Emirates

호텔설명

호텔 추가 정보

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

숙박

Take advantage of our Flight + Hotel offers

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호텔 위치

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237
0 Dubai
United Arab Emirates

GPS:25.139515, 55.142383

전화
팩스 +971 4 394 4785

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  415 리뷰

TripAdvisor 평가  4.5/5  4,750 리뷰

Bad experience/no customer service from manager

트립어드바이저 평점 1.0/5

thairaf2022 TripAdvisor 인증 리뷰

I am currently here at the retreat staying as a guest with my husband, I brought my husband here for his birthday and we have not had a great experience so far. Complained twice so far about the cleanliness of the room ,the first night we checked in the smell in the room was shocking ,and I also found nail clippings in the bathroom and dirty hand prints all over the hairdryer ,they then upgraded us to another room which we had to pay for . The room we paid and upgraded for is much better. Up to this point no manager has come to us and checked in with us after the complaint we raised . Feels very much like they don’t care about customer service No milk in the room for tea facilities and then told when I asked reception I will have to pay for it .what’s the point putting tea bags in the room of no milk to make the tea . Not a great experience of this hotel ,personally I wouldn’t come here again or recommend it

Dear thairaf2022, Thank you for taking the time to share your feedback with us. We deeply regret to learn about the disappointing experience you encountered during your stay at The Retreat Palm Dubai MGallery by Sofitel. Please accept our sincerest apologies for the inconveniences you faced, especially on such a special occasion as your husband's birthday. Maintaining a high standard of cleanliness and ensuring our guests' comfort is of utmost importance to us, and we are truly sorry that we fell short of your expectations in this regard. Your comments regarding the cleanliness of the initial room and the lack of follow-up from our management team are concerning, and we will address these issues with our housekeeping and front office teams to prevent recurrence in the future. Regarding the availability of amenities such as milk for the tea facilities, we apologize for the miscommunication and any inconvenience caused. Rest assured, we will review our processes to ensure that such issues are promptly resolved and our guests are provided with the necessary amenities without any additional charges. We appreciate your feedback on the room upgrade, and we are glad to hear that the alternative room provided was to your satisfaction. However, we understand that the overall experience fell short of your expectations, and for that, we are truly sorry. Your feedback is invaluable to us as it helps us identify areas for improvement and deliver a better experience for our guests. We would like to assure you that your concerns have been taken seriously, and we are committed to addressing them promptly. We sincerely hope that you will reconsider and give us another opportunity to regain your trust and provide you with the exceptional experience that you rightfully deserve. Should you decide to return, please contact us directly, and we will ensure that your stay is nothing short of memorable. Yours sincerely, Samir Arora General Manager

Great stay

트립어드바이저 평점 5.0/5

Paul P TripAdvisor 인증 리뷰

Thank you, Islam, for the exceptional service. Our stay was fantastic with great food and a welcoming atmosphere. We will definitely return. The beach and view of Atlantis Palm were stunning. The service was excellent and very helpful!!!

Dear G4848SRpaulp, Thank you for taking the time to share your fantastic experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are thrilled to hear that you had a great stay with us and that Islam provided you with exceptional service. Providing a welcoming atmosphere and ensuring our guests feel well taken care of is what we strive for, and it is wonderful to know that you felt that during your stay. We are delighted that you enjoyed the great food and found the beach and view of Atlantis Palm stunning. We truly appreciate your kind words and are excited to welcome you back for another fantastic stay in the future. Yours sincerely, Samir Arora General Manager

5/5

트립어드바이저 평점 4.0/5

Philip S TripAdvisor 인증 리뷰

Very common and friendly staff in all areas of the hotel complex. Especially Islam with his team from the restaurant, they did a good job. The drinks and smoothies at the pool bar were very tasty. A varied buffet was available at all times. It was a very good stay.

Dear philipsS2327XV, Thank you for sharing your fantastic review and giving us a perfect rating on TripAdvisor. We are thrilled to hear that you had a wonderful stay at The Retreat Palm Dubai MGallery by Sofitel. It is great to know that you found our heartists to be friendly and accommodating, particularly Islam and his team from the restaurant. Providing excellent service and ensuring our guests have a memorable experience is our priority, and we are delighted to hear that they made a positive impression on you. We are also pleased that you enjoyed the tasty drinks and smoothies at the pool bar, as well as the varied buffet options available throughout your stay. Thank you again for your kind words. We look forward to welcoming you back for another excellent stay in the future. Sincerely yours, Samir Arora General Manager

Thanks!

트립어드바이저 평점 5.0/5

Sasha M TripAdvisor 인증 리뷰

We enjoyed our stay very much! Islam and the whole team were very nice! Food service, beach and hotel were perfect. We will surely come back!

Dear sashamO1998ZA, Thank you for sharing your wonderful experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are delighted to hear that you enjoyed your stay with us and that Islam and the entire team made your experience memorable. Providing excellent service and ensuring our guests feel welcome and comfortable is our top priority, so it is fantastic to know that you found our food service, beach and hotel to be perfect. We truly appreciate your kind words and are thrilled to hear that you plan to return. We look forward to welcome you back for another fantastic stay soon. Sincerely yours, Samir Arora General Manager

Good Hotel good Food good Staff

트립어드바이저 평점 5.0/5

Tamara K TripAdvisor 인증 리뷰

I really enjoyed the All inclusive with delicious smoothies and other drinks at the Pool Bar. The Staff is really nice and helpfull every time. Some of them are really funny and get never out of jokes.

Dear D5325DPtamarak, Thank you for taking the time to share your positive experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are thrilled to hear that you enjoyed your stay with us, especially the all-inclusive package with delicious smoothies and other drinks at the Pool Bar. It is fantastic to know that you found our heartists to be friendly, helpful, and even entertaining. We pride ourselves on providing exceptional service and creating memorable experiences for our guests, and we are delighted that we could exceed your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future. Yours sincerely Samir Arora General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 745 리뷰 7.7/10 위치
  • 1,564 리뷰 8.6/10 객실
  • 2,939 리뷰 9/10 서비스
  • 15 리뷰 7.7/10 인터넷 가격
  • 1,080 리뷰 7.8/10 레스토랑
  • 879 리뷰 8.8/10 청결도
  • 676 리뷰 8.8/10 해변
  • 560 리뷰 9/10 수영장

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