Fairmont Château Laurier 4성

고객 평점 (ALL 평가) 4.3/5 4,426 리뷰

Fairmont Château Laurier - Image 1
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Fairmont Château Laurier - Image 4

호텔설명

ALLSAFE 승인 호텔

호텔 추가 정보

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

숙박

호텔 위치

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

GPS:45.425153, -75.69451

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  4,426 리뷰

TripAdvisor 평가  4.0/5  4,558 리뷰

Great location and service

트립어드바이저 평점 5.0/5

350zr1 가족 - TripAdvisor 인증 리뷰

I stayed with my family for 1 Night and I must say that the service was fantastic. The front desk staff was attentive and helped me out anyway they could. We had checked into a room via points but there was some work being done on the second floor that made our room/hallway smell. Front desk moved us, no problem. We then had an issue with the coffee machine , and the front desk once again fixed it quickly. On check out there was an issue with the bill as i had used points via a third party but once again it was delt with quickly. While it is true that certain areas of the hotel feel dated others are in excellent condition ( eg. Gym). Location and service are fantastic, beds are ok ( I would prefer queen to double) .

Poor experience

트립어드바이저 평점 1.0/5

Jacky S TripAdvisor 인증 리뷰

The walls were very thin, we were placed next to another family with toddler and heard the toddler cry and being console all night long. We requested for an upgraded room for fee but was told there were none available with 2 double beds even though we stayed on a Friday night where the hotel appears to be not busy.

More like Grey Gardens now.

트립어드바이저 평점 2.0/5

Alison G TripAdvisor 인증 리뷰

Coming to the Chateau Laurier used to be magical. You felt like you were in another time, a time of regalness and beauty. She was old, but she dressed herself well. Like your grandmother doing her hair, putting on her best outfit, taking care to feel beautiful still. The Chateau Laurier looks like someone put her in a nursing home and forgot about her. She is decrepit, falling apart at the seams. Torn walls and worn carpets. Rusted out locker rooms and stairways. What once felt special, feels sad. Broken windows and lampshades. Outdated decor and broken outlets. Everywhere you turn is neglect. For more than 30 years I have been coming here (last time about 8 years ago), and this time hit different. She needs someone to give her a warm bath, and rejuvenation and restore her to her beauty.

Wonderful stay!

트립어드바이저 평점 5.0/5

Reviewer021 가족 - TripAdvisor 인증 리뷰

Our family of four stayed at the Fairmont Gold level and enjoyed fantastic service, delicious food at the lounge and a specious room with a beautiful view. We mentioned that it was also our son’s 18th birthday, and they had a delicious surprise waiting for him in the room! We were there for a wedding catered fully by the hotel. The service and food were great!!

We are delighted that you and your family enjoyed your stay in Ottawa's Castle. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Fine hotel, strong perfume scent to rooms

트립어드바이저 평점 4.0/5

kev1438 비즈니스 - TripAdvisor 인증 리뷰

Nothing necessarily wrong with the hotel. It’s just that the rooms are a bit old and worn, not horribly so, but enough you notice. The couch in my suite, for instance, was pretty threadbare. Years of perfuming the room made an issue for someone with asthma like me. They have no hypoallergenic rooms (I was told) and while they couldn’t deal with the scent, they did offer a humidifier, which was thoughtful. What the hotel needed to have were air purifiers, but they don’t. They did give me hypoallergenic bath products, which was also nice. Service was very good. The desk agent took the asthma report seriously. I did pull the heater air filters myself — you can easily — and washed them, as that’s the type they are, which helped reduce dust. Anyway, everyone was very friendly. The restaurant was very good, though a limited wine selection. The breakfast buffet didn’t disappoint either. I’m not sure I’d stay again because of the strong scent in the rooms, but absent that, I would recommend it.

Thank you for sharing your feedback with us. Rest assured that we take your comments to heart! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,063 리뷰 8.7/10 위치
  • 1,866 리뷰 5.8/10 객실
  • 1,897 리뷰 8.1/10 서비스
  • 98 리뷰 4.3/10 인터넷 가격
  • 718 리뷰 4.7/10 안락함
  • 707 리뷰 7.2/10 편의 시설
  • 505 리뷰 4.8/10 청결도
  • 452 리뷰 4.1/10 가격 대비 가치

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