Swissôtel Chicago 4성

고객 평점 (ALL 평가) 4.5/5 2,870 리뷰

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호텔설명

ALLSAFE 승인 호텔

호텔 추가 정보

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

숙박

호텔 위치

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  2,870 리뷰

TripAdvisor 평가  4.5/5  6,625 리뷰

2023으뜸 시설

Chicago Swissotel staff Tracy T. provided superlative thoughtfulness & service during my stay

트립어드바이저 평점 5.0/5

Pamela W 비즈니스 - TripAdvisor 인증 리뷰

Ms. Tracy Taylor provided excellent customer service today! I had discarded an expensive hair curling tool in the bathroom trash thinking it was broken. It failed to turn on when I had plugged it into the bathroom wall plug & in a room plug. Tracy rescued the tool from the trash& when it didn’t turn on, hit the outlet reset button & the tool worked immediately! When I returned to my room a short time later, she was waiting to return the hair tool!!! I was thrilled that she had fixed a favorite travel tool. She told me about how she wanted everyone to have a great hotel stay here. I was pretty amazed by Tracy’s actions. Swissotel is very fortunate to have such committed staff like Tracy delivering fantastic customer service! Thank you Tracy!! 🙂

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Tracy and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Not impressed with the “One”

트립어드바이저 평점 3.0/5

Stay59352918533 TripAdvisor 인증 리뷰

Upon check in. Staff not too friendly. As a matter of fact, I thought that she was rude and condescending. Other than that one staff member, all others were top notch. The event staff members were excellent! I enjoyed the fact that I could opt out of getting my room cleaned for a hotel credit. That was pretty cool.

Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great experience! Centrally located to acesss Chicago sites!

트립어드바이저 평점 5.0/5

Eea B TripAdvisor 인증 리뷰

Great staff--courteous, knowledgable, super helpful! I left my laptop at the bar and they immediately saw this and gave it to security to hold, so I was able to promptly retrieve it. Clean rooms and great views of the skyline and river. Centrally located to acesss Chicago sites!

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Excellent service and kindness

트립어드바이저 평점 5.0/5

Experience302856 TripAdvisor 인증 리뷰

I had the best breakfast at the Palm restaurant with Patrick as my waiter. The hotel staff was also very responsive and helpful. I truly enjoyed my stay. And the view of Lake Michigan from the 27 th floor was just amazing. I recommend walking to the Navy Pier and going to all of the cultural attractions near Millenium Park including the Chicago Cultural Center, which is free and open to the public in the former Chicago Public Library building.

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Double Charge

트립어드바이저 평점 1.0/5

Theresa J TripAdvisor 인증 리뷰

My husband prepaid for a room for our anniversary two weeks in advance. When we checked in we had to pay a 200 dollar deposit for the room. We used a different card to pay for the deposit. The hotel charge us again for the room and put it on this card. My husband went to the front desk to address the charges. The person at the front desk said we wouldn’t be charge again it would come off our card. However the charge went through and no one will help us. My husband was transferred to the accounting department no answer and he left a messages. It has been five days, still no response . I will never go to the Swissôtel Chicago again they took an extra 1,121.00 from us and will not return our calls. This is unethical business practice. We have all the receipts for the transaction made on both cards.

Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. I understand that our Accounting team has been in touch to assist, should you require further assistance please contact our Manager on Duty at 312-565-0565. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,027 리뷰 8.6/10 위치
  • 1,741 리뷰 8.2/10 객실
  • 1,469 리뷰 8.2/10 서비스
  • 34 리뷰 4.1/10 인터넷 가격
  • 568 리뷰 7.5/10 청결도
  • 346 리뷰 4.4/10 가격 대비 가치
  • 106 리뷰 9/10 웰니스 센터
  • 86 리뷰 5.9/10 조식

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