Fairmont Le Château Montebello 4성

고객 평점 (ALL 평가) 4.3/5 2,790 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Fairmont Le Château Montebello - Image 1
Fairmont Le Château Montebello - Image 2
Fairmont Le Château Montebello - Image 3
Fairmont Le Château Montebello - Image 4
392 Notre Dame, J0V 1L0 MONTEBELLO, Canada

호텔설명

호텔 추가 정보

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

숙박

호텔 위치

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

전화
팩스 +1 819-423-1133

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  2,790 리뷰

TripAdvisor 평가  4.0/5  3,139 리뷰

Great for Celiac Safe Family Holiday

트립어드바이저 평점 5.0/5

Kreb76 가족 - TripAdvisor 인증 리뷰

We really enjoyed our stay, but noticed a few differences since our 2017 visit that made it not as fantastic as it once was - no bistro serving kid approved food in a kid friendly atmosphere. Aux chantignoles is lovely, but not the place for kids at dinner time; not enough robes in our room at the start of our stay; less seating around the fireplace; hotel looking a little rundown. However, the staff were all wonderful, friendly, and helpful. The pool was lovely and the March Break activities for kids were great. We particularly appreciated how easy it was to order gluten free food for my son with celiac disease.

Thank you for taking the time to share your valuable feedback with us regarding your recent stay at Fairmont Le Château Montebello. We are delighted to hear that you spent a wonderful stay with us! We appreciate your observations and we regret any inconvenience caused by the absence of a kid-friendly dining option and the decreased availability of robes and seating by the fireplace. Please rest assured that your comments are essential for us as we strive to enhance our facilities and services. While it is disheartening to learn that some aspects of our hotel did not meet your expectations, we are grateful for the kind words about our staff! We take pride in taking care of our guests. We truly hope to see you back for another memorable experience at Fairmont Le Château Montebello! Warm regards, Grégoire Fairmont Le Château Montebello

Obscenely priced for what you get

트립어드바이저 평점 3.0/5

k_girl883 Friends getaway - TripAdvisor 인증 리뷰

We paid an obscene amount of money to stay in a very dated room. It was the cheapest room they had. The carpet had spots and needed to be stretched (it was buckling in several spots). There was garbage (wrappers and Kleenex) left over from previous customers in and around the night stand. The caulking in the bathroom looked like it was applied by a blind person. The upholstery on the desk chair was ripped. Its only redeeming quality is that the bed appeared to be clean and the bed is comfortable. I do want to say that the property itself is very nice, lots do it (for extra money) in a beautiful location. The bar man was very nice, although the drinks overpriced (not his doing). The check in man (Grégoire) was also very nice and explained where everything was and answered all our questions. The lobby is honestly the best part of this whole ordeal, the fireplace is out of this world and of course the log architecture is very unique. In short, I would come enjoy the property again, but I would not stay here.

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your recent stay did not meet your expectations. Your comments regarding the condition of your room are concerning, and we sincerely apologize for any discomfort or inconvenience you experienced as a result. We strive to provide clean, comfortable accommodations for all our guests, and it's disappointing to hear that we fell short in this regard. We appreciate your kind words about our property and amenities, as well as the positive interactions you had with our staff members. We'll be sure to pass along your compliments to Grégoire and our bar staff. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences. If you're willing to provide us with more details about your reservation, it would be greatly appreciated. Please feel free to contact us directly so that we can better understand your concerns and work to address them. Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Warm regards,

Breathtaking.

트립어드바이저 평점 5.0/5

G4328IHrobertl TripAdvisor 인증 리뷰

Chateau Montebello is our home away from home. The service is outstanding and the staff are amazing and warm. Love the log chateau, but what makes us coming back a few times every year is the service, and the staff, they go way above and beyond. They make us feel like family. Always looking forward to going back. See you all in July for another summer vacation. ❤️🤗

Thank you for your heartwarming review! We're thrilled to hear that Chateau Montebello feels like your home away from home and that our service and staff have made such a positive impression on you. We're dedicated to providing outstanding service and creating a warm and welcoming atmosphere for all our guests, and it means the world to us to hear that we've succeeded in making you feel like family. We can't wait to welcome you back in July for another memorable summer vacation! If there's anything we can do to make your stay even more special, please don't hesitate to let us know. Warm regards,

Feel Like a "SomeBody"

트립어드바이저 평점 5.0/5

Edward B TripAdvisor 인증 리뷰

My wife & I took a 3 day mini vacation at Chateau Montebello. From the moment you arrive till you leave ,you are taken care of. The porters/front desk offered a seamless, easy checkin while at the same pointing out options for activities/dining. One of the main activities my wife was looking forward to was spa treatments. Upon mentioning to Sylvie at the Spa, that my wife has Parkinson's, she immediately called all of the available masseusses to gauge experience dealing with a Parkinson's person. She found one, and the result was the best massage my wife had ever received. My wife felt that if a massage was this good, lets try a facial.....same excellent result. Thank you Sylvie for enabling a very positive experience for my wife. My wife is also "Celiac", thus no gluten in any dining experience. I had mentioned this to the front desk staff enquiring about gluten free dining options outside of the resort in the village of Montebello. I then sheepishly added that I could not speak French thus feeling uncomfortable in calling to verify what was possible. The front desk gentleman immediately offered to call and very quickly provided options, which turned out to be incredible. Each day of our stay we enjoyed the ambience of the lobby fire place, sitting nearby reading and chatting. Bruno the bartender would come by each afternoon to see if we woul like anything from the bar. We did on every occasion. A hint....Bruno makes the best margheritas. He even offered glasses to take back to our rooms to enjoy beverages we had brought from home. Patricia from the cleaning team was outstanding in making sure our room (home away from home) was spotless and we had all we required. The pool and workout areas were also very enjoyable. After a day or so, I started noticing that the staff all knew my name. They would greet you by your name, smile and "can I help you with anything". As our stay was coming to an end we knew we had to come back in the summer. To help in this regard I found the gentleman, Nicholas Charet, who initially booked us into the Chateau. He once again very patiently, reviewed all options that would would work best for my wife, and our schedule. We are coming back in August to be a "somebody" once again.

Thank you so much for taking the time to share your wonderful experience at Chateau Montebello! We are thrilled to hear that you and your wife had such a memorable and positive stay with us. We're delighted that our team members, from the porters and front desk staff to Sylvie at the Spa, Bruno the bartender, Patricia from the cleaning team, and Nicholas Charet, provided exceptional service and made you feel truly cared for throughout your visit. It's heartwarming to know that Sylvie went above and beyond to ensure your wife's spa experience was tailored to her needs, and that our staff accommodated your dietary restrictions with such care and attention. We're also glad to hear that you enjoyed the ambiance of our lobby fireplace, the pool, workout areas, and Bruno's fantastic margaritas! Your kind words mean the world to us, and we can't wait to welcome you back in August for another memorable stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more special. Warm regards,

First timer

트립어드바이저 평점 5.0/5

Susanna D TripAdvisor 인증 리뷰

My sister and I visited from Toronto, we went to Quebec for a few different excursions and ended off in Montebello. We stayed at Fairmont and it exceeded out expectations. This is the first time we had stayed at a fairmont location and it didn't disappoint. The grounds were beautiful, though it was a little chilly so we were only by the water for a little while. We spent most of the time in the foyer. It was beautiful, spacious and calmer than most hotel foyers. We had an amazing vocalist/instrumentalist while we were there. We ordered a couple of drinks/ coffees and the hummus board and it didn't disappoint. The rooms were clean, spacious and fairly modern (wifi/ TV) while also maintaining that "cabin in the woods" feeling. I know they have walking trails and other activities but we weren't able to stay long enough to experience it. Hopefully we can come back again in the summer or fall. The staff was also wonderful; very personable, friendly and thankfully spoke english. It was a great experience that I would recommend to others in a heartbeat!

Thank you so much for sharing your experience! We're thrilled to hear that your stay with us exceeded your expectations and that you enjoyed our beautiful grounds, spacious foyer, and the live entertainment. Also, we're delighted that you found our rooms clean, spacious, and modern yet still embracing the cozy "cabin in the woods" atmosphere. We'd love to welcome you back in the summer or fall to experience everything our resort has to offer! Thank you for your kind words about our staff; we strive to provide excellent service to all of our guests. We truly appreciate your recommendation and hope to have the pleasure of hosting you again soon! Warm regards,

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 424 리뷰 8.7/10 위치
  • 904 리뷰 5/10 객실
  • 1,133 리뷰 8.3/10 서비스
  • 14 리뷰 4.7/10 인터넷 가격
  • 771 리뷰 5.4/10 레스토랑
  • 593 리뷰 7.8/10 분위기
  • 320 리뷰 3.5/10 가격 대비 가치
  • 319 리뷰 3.6/10 안락함

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