Fairmont Orchid - Hawaii 5성

고객 평점 (ALL 평가) 4.6/5 2,553 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Fairmont Orchid - Hawaii - Image 1
Fairmont Orchid - Hawaii - Image 2
Fairmont Orchid - Hawaii - Image 3
Fairmont Orchid - Hawaii - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

호텔설명

호텔 추가 정보

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

숙박

호텔 위치

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

전화
팩스 +1 808-885-5778

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  2,553 리뷰

TripAdvisor 평가  4.5/5  5,950 리뷰

2023으뜸 시설

Good stay, but not great

트립어드바이저 평점 3.0/5

AimeeT5 TripAdvisor 인증 리뷰

The hotel was fine, rooms were nice, common areas were gorgeous, but for a Fairmont and for the price, there wasn't really anything that WOWed me. Pool area is small and VERY tired as are all the lounges and chair pads. Beach area is VERY small and gets very crowded with small children in the water. Service was very average. I had to leave several notes over several days for the housekeeper to refill the shower soap....in the shower that was never cleaned the entire time we were there (same small pile of sand from inside a bathing suit remained there for 5 days!). I left my flat iron in the room. I called 2 hours after we checked out when I realized we had left it there and they said it wasn't there. Now, come on!

excellent

트립어드바이저 평점 5.0/5

Steven S TripAdvisor 인증 리뷰

excellent stay, good breakfast, lunch, dinner, beautiful view, nice swimming, bar, good service, excellent stay, good breakfast, lunch, dinner, beautiful view, nice swimming, bar, good service,

Thank you for your excellent review! We're thrilled to hear that you had such a wonderful stay with us and that you enjoyed our breakfast, lunch, and dinner offerings, as well as the beautiful view and amenities like the swimming pool and bar. Providing exceptional service is always our priority, and we're delighted that our team could contribute to making your stay memorable. We look forward to welcoming you back for another excellent experience in the future! With warm aloha, Barbie Nakamura Director of Quality

perfect

트립어드바이저 평점 5.0/5

andytoshiro 가족 - TripAdvisor 인증 리뷰

excellent stay at the Orchid. Everybody was so nice and all the outlets were great and relaxing Tiara and James at the front desk took good care of us. Lisa, Nerlie, Kallan and Chris at the Fairmont Gold lounge were so welcoming during the morning breakfasts we will miss them. Destiny at the beach bar was great and lounge bartender Manna is the man! server Roshni too. highly recommend!

Thank you so much for your glowing review! We're thrilled to hear that your stay at with us was nothing short of excellent. It's fantastic to know that our team members, including Tiara, James, Lisa, Nerlie, Kallan, Chris, Destiny, Manna, and Roshni, went above and beyond to make your experience memorable. We'll be sure to pass along your kind words to them—they'll be delighted to hear that their efforts made such a positive impact on your stay. We hope to welcome you back soon for another fantastic experience! With warm aloha, Barbie Nakamura Director of Quality

Relaxing staycation for a conference

트립어드바이저 평점 5.0/5

Kathleen R TripAdvisor 인증 리뷰

Stayed for a conference. Enjoyed my time. Peaceful and relaxing. Staff very accommodating and friendly. Breakfast buffet at the orchid was delicious and our waitress was awesome. My only complaint is dinner at the Hale Kai. Understaffed. Waitress was serving front and back, could not accommodate our needs. Food was undercooked, bland, and overpriced. Room was clean, bed was comfortable. Relaxing and working on the lanai with the waterfalls was one of my favorite parts. I am Kamaina and live on Oahu. I wanted to bring my dog but $75/night cleaning fee is quite much for a 12 pound Pomeranian Chihuahua who you wouldn’t even know is there. I believe $75 for a stay 4 days or less is much more reasonable. I would stay here more often if that was the case. Overall, very good stay.

Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your time at the conference and found your stay peaceful and relaxing. It's wonderful to know that our staff were accommodating and friendly, and that you found the breakfast buffet delicious. We apologize for the challenges you experienced at dinner at Hale Kai. Your feedback regarding the understaffing, undercooked food, and pricing concerns has been noted, and we will address these issues with our team to ensure a better dining experience for our guests in the future. Be assured, I have shared your experience with our Director of Food & Beverage. I know he will find it valuable as he continues to work on our guest experience. Your suggestion regarding the pet cleaning fee is appreciated, and we will take it into consideration for future policies. Thank you again for choosing to stay with us, and we hope to welcome you back for another relaxing stay in the future. With warm aloha, Barbie Nakamura Director of Quality

Fairmont Orchid Exceeds All Our Expectations

트립어드바이저 평점 5.0/5

AprilinCharlotteNC Couples - TripAdvisor 인증 리뷰

Our most favorite hotel! We have travelled quite a bit and stayed in many hotels. The Fairmont Orchid was our favorite by far! This resort is gorgeous! Lush plants, awesome detail everywhere. We were promptly greeted when we arrived and given traditional leis. Checking was fast and friendly. Our suite was spectacular. When you walk in you are first greeted by a subtle scent of vanilla and coconut that made you want to breathe deeply and relax from the very first moment. Each time we came to our room I noticed this subtle relaxing scent. The suite had a phenomenal view of the mountains, the ocean, and the grounds at the same time. Exquisite! There was plenty of room for luggage with 2 separate closets and an anteroom to the both room that could be used as an office but we made it an extension of the closets to make everything easily accessible. There was Hawaiian live music playing and the gentleman was so kind to the children who came up to him. The cafe by the pool had exceptional food and drinks and staff was super friendly as well. There were plenty of lounge chairs and seating around the pool which was shaped in such a way that it seemed like so many private pools - it never seemed crowded. Plenty of space for parents to relax and watch their children. The ocean view was spectacular, especially at sunset. The Ali’i Royal Experience at the Spa Without Walls was superb. My masseuse was Merlin and he truly had magic hands. The experience took place in one of the outdoor huts with the sound of the waterfalls and running brooks all around. Just so incredibly relaxing. All in all this resort was truly phenomenal and honestly the price was well below what we would have expected to pay - I can say we felt that we more than got our money’s worth - and we will happily come back again and again - next time bringing our whole family.

Thank you for taking the time to share your experience with us! We are thrilled to hear that your stay with us exceeded all your expectations and that it stands out as your favorite hotel. It's wonderful to know that you appreciated the beautiful surroundings of the resort, from the lush plants to the thoughtful details throughout. It's fantastic to hear that you had a superb experience at the Spa Without Walls with the Ali'i Royal Experience, and that Merlin provided you with a truly relaxing massage amidst the serene outdoor setting. Be assured, I will be sure to share your review with Merlin as well as his leaders. I know he will be thrilled to know how he impacted your stay! We appreciate your kind words about the value you received for the price paid and that you felt it was well worth it. We look forward to welcoming you back with your whole family next time! With warm aloha, Barbie Nakamura Director of Quality

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 466 리뷰 8.9/10 위치
  • 912 리뷰 7.4/10 객실
  • 1,408 리뷰 8.6/10 서비스
  • 11 리뷰 4.9/10 인터넷 가격
  • 768 리뷰 8.6/10 편의 시설
  • 407 리뷰 9.2/10 해변
  • 260 리뷰 8.9/10 수영장
  • 230 리뷰 5.9/10 청결도

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