마마 쉘터 파리 이스트 2성

고객 평점 (ALL 평가) 4.1/5 2,498 리뷰

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마마 쉘터 파리 이스트

109 Rue De Bagnolet
75020 파리
프랑스

GPS:48.859735, 2.402793

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자세히 보기

ALL 평가  4.1/5  2,498 리뷰

TripAdvisor 평가  4.0/5  2,395 리뷰

Ignored after being wrongly overcharged. Still no refund.

트립어드바이저 평점 1.0/5

TonyFarhadMussonCoop TripAdvisor 인증 리뷰

We stayed here with family (Cooper family, 16-18 September) in September. We prepaid. The hotel wrongly charged us again on departure. I’ve been writing several times and have been completely ignored. We were served by Nawal. We have written to Miriam Arpinon, Zohra Atek, and the manager - as Nawal suggested. We have still not received the correct refund - as explained in our emails and even though we have sent evidence we are being ignored. We request a reply and some compensation please.

style over substance

트립어드바이저 평점 2.0/5

jane m Couples - TripAdvisor 인증 리뷰

my husband was keen to stay here as he'd had a great stay at Lyon Mama Shelter. What a let down Paris East was. The reception area is lovely - the bedrooms are fabulous. Check in was great and from there on it went downhill. We went downstairs and asked about the advertised roof terrace. Yes it's open but you have to order downstairs and take your own drinks upstairs . ok. first bottle of wine requested not available . 'sorry it's the bar man's day off ' no cocktails available ...not a problem as we don't drink cocktails . second and third wines also the server couldn't locate. eagle eyed husband spotted lots of Pinot Grigio in the fridge behind the bar. can we have that ? no ...it's on the Trattoria stock so we can't have it 🙈😩. look - we're in the hospitality business ourselves it's 5 pm and the trattoria opens at 7 ... but no we can't have it. off we go to the terrace with our wine . it looks untidy and unloved . back down we come to the terrace area to order dinner. the food was disgusting ! my salmon was inedible . my husbands steak was tough and also inedible . again the same problem ordering wine ...the white wine arrived warm . the lady on the table next to us agreed that her food was also terrible . cold jacket potato and overcooked fish. no one asked us what was the matter and £192.00 later charged for dinner we left never to return. all style - no substance ! we run restaurants in the UK and know what we're talking about 😳

Shambolic and you get kicked out at 8am!

트립어드바이저 평점 1.0/5

Miriam K TripAdvisor 인증 리뷰

In summary: - No recognition of ALL status. The hotel openly acknowledges that their systems don't show ALL loyalty and so they ignore this and treat everyone poorly. - I am a diamond ALL member and none of my benefits were provided. No free drink, no welcome gift, no upgrade, no free breakfast and no late check out. I was told on three occasions that I was not entitled to breakfast despite mentioning I am diamond and having a physical confirmation on my booking saying 'free breakfast'. - The worst part of the stay was being woken up at 8am by housekeeping knocking on my door asking when I was going to leave. This hotel really succeeded in making me feel unwelcome! Apparently they do this to all customers to ensure they kick them out early and force them to pay for breakfast having been woken up unexpectedly. I gave the hotel an opportunity to make it right and provide some compensation for such a poor experience. Their response was wholly inadequate and provided no resolution. They had the audacity to suggest that if I choose to return they would give me an 'experience that meets my expectations'. Shouldn't a hotel ALWAYS provide an 'experience that meets my expectations'? This is just basic service and they should strive to provide an experience that EXCEEDS my expectations. Instead they should be trying to get me to return to rectify the poor experience and show me that this was a rare occurrence. What is clear from their response to my complaint is that they deal with these complaints all the time and do not care about leaving people happy as they know they don't need people to return.

Poorly designed…not thought out well

트립어드바이저 평점 2.0/5

Ergi13 Friends getaway - TripAdvisor 인증 리뷰

When I say poorly designed I don’t just mean how it looks…I mean how things are arranged in the room. Shower has no door and space is such that water comes out, electrical outlet for blow dryer tucked in between towel rack and sink, difficult to reach. They don’t even provide shampoo… Not a buzzy place, but a lot of noise from outside. Terrible pillows. Head a neck pain. Forgot my iPhone charger…called them, they didn’t find it…lots of things were off.

Horrible Experience

트립어드바이저 평점 1.0/5

K4421PSmiker 가족 - TripAdvisor 인증 리뷰

The restaurant was great but the air quality in our rooms and hallways was unhealthy and suspicious to say the least. It smelled, and was damp and dark. Do not recommend especially if you've children. We checked in later in the evening after dinner and conditions were so bad in the rooms we had to check out and were lucky enough to find rooms at Mama Shelter West. Not fun, and the hotel did not refund our five nights which was the frosting on the cake. I highly DO NOT recommend lodging there. If there was a zero rating, I'd give that.

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그 외 웹 사용자 평가 등급

  • 470 리뷰 7.2/10 위치
  • 1,323 리뷰 6/10 객실
  • 1,465 리뷰 7.8/10 서비스
  • 13 리뷰 5.3/10 인터넷 가격
  • 784 리뷰 7.5/10 레스토랑
  • 713 리뷰 9.1/10 분위기
  • 642 리뷰 6.2/10 안락함
  • 598 리뷰 8.9/10 조식

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