머큐어 산티아고 센트로

고객 평점 (ALL 평가) 4.4/5 1,061 리뷰

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머큐어 산티아고 센트로

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 산티아고
칠레

GPS:-33.442807, -70.645634

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AMARANTO

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

고객 리뷰

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자세히 보기

ALL 평가  4.4/5  1,061 리뷰

TripAdvisor 평가  4.0/5  1,429 리뷰

More of a 3.5 than a 4.0 really.

트립어드바이저 평점 4.0/5

grahamrsimms Friends getaway - TripAdvisor 인증 리뷰

I quite liked the hotel on the whole. Unlike some of the other reviews, I didn't think the area was so bad, yes it's a little grungy, especially after dark but it's a very central location and perfect for exploring Santiago. The rooms are decent, and a good size. The breakfast was generally fine apart from the scrambled eggs which are not pleasant and need to be improved. The outside space and pool are pretty nice but the music being played is always way too loud. This makes it impossible to sit and read or even listen to a podcast. In a city hotel, doesn't it make more sense for the outside space to be a quiet, tranquil place away from the heat and noise of the city? So, it's a fairly good hotel, but for me there's some improvements to be made.

I want my refund! We were doubled charged for our stay.

트립어드바이저 평점 1.0/5

nidianan TripAdvisor 인증 리뷰

Since we arrive the treatment was not the best. We were double charged for our stay, they promised to refund our money and they have not done so. I have written multiples email to Felix Barahona, Ray Carrera and Javiera Olivera and they haven’t replied.

Dear Nidianan; Thank you for bringing this to our attention. Allow me start by expressing my deep apologies for this huge inconvenience. I can understand how frustrating it might be not to have a proper and timming response. Instruction are being given to the pertaining individuals in order to clarify and or resolve this inconvenience as soon as possible. Once again, please accept my deepest apologies. faithfully, Juan Ramon Silva - Gerente Mercure Santiago

An Unexpectedly Great Hotel Experience

트립어드바이저 평점 4.0/5

freerangefreak 가족 - TripAdvisor 인증 리뷰

I think for some from the US it could be a bit intimidating having to choose from a lot of local hotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn. Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate "taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive. Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean, although nothing like the beautiful photos that make the property appear brand new and spotless. For the price, this was ultimately a wonderful stay.

Dear freerangefreak; Thank you for choosing Mercure Santiago for your last stay. We know there are many options in town so that we appreciate your preference. I am glad the service and staff were up to your expectation. I am sharing your feedback with our team in order to stimulate the motivation. We will have the opportunity to see you again in the near future. Faithfully, Juan Ramon Silva - Gerente Mercure Santiago

좋은 숙박

고객 평점 4.5/5

이성균 L. S. K. 가족 - 전체(All) 통지 확인

전반적으로 만족함 단지 추위에 난방이 안되어 좀 불편했음

L. Seong Kyun님께, Mercure Santiago Centro 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Juan Ramon Silva - SubGerente

Great base in Santiago

트립어드바이저 평점 4.0/5

N8334LGericp TripAdvisor 인증 리뷰

Rooms are clean, adequate, and comfortable. They forgot to give us towels, but that was quickly remedied. We were very grateful to be able to check in early after a red-eye flight. Pool is cute (if cold!), and pool bar is delightful. Location is great, in the center of things and right on top of a subway station.

Dear Eric; Thank you for kindly choosing Mercure Santiago on your last stay and for taking the time to respond our survey. We are glad that your stay was up to the expectations. We hope to see you again in the near future. Kindly, Juan Ramon Silva - SubGerente

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 881 리뷰 8.3/10 위치
  • 1,037 리뷰 7.3/10 객실
  • 1,097 리뷰 7.8/10 서비스
  • 50 리뷰 6.6/10 인터넷 가격
  • 521 리뷰 6.6/10 조식
  • 398 리뷰 6.9/10 청결도
  • 247 리뷰 4.8/10 가격 대비 가치

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