Mercure Koh Chang Hideaway 4성

고객 평점 (ALL 평가) 4.3/5 277 리뷰

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호텔설명

호텔 추가 정보

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool with waterfalls & bar

  • "Business centre with meeting rooms "

  • 24-hour room service

숙박

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호텔 위치

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 룸 서비스

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  277 리뷰

TripAdvisor 평가  4.0/5  961 리뷰

The hotel was great! We would come back anytime.

트립어드바이저 평점 5.0/5

Sophia R TripAdvisor 인증 리뷰

Many thanks to Varatha Sikora for perfect booking organisation and Platinum upgrade to Deluxe Ocean View. We stayed here for 13 days and were wondering about some other (bad) reviews; because the hotel was in very good condition and everything worked really very well; especially the breakfast was tasty, the team was always very quick and perfect organized and the beach bar was very friendly, too. We would definitely recommend the hotel and would come back anytime! Stephan & Sophia

1 star hotel!

트립어드바이저 평점 1.0/5

Frederik M TripAdvisor 인증 리뷰

This is the worst hotel i ever been on. My whole family get sick by there food. So many bad Things about this hotel. The service is poor, dirty swimmingpool, dirty Walls around the hotel. The card to the rooms dont work 50% of the time! Dont Pick this hotel! U Will regret!!

Dear our valued guest, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard. Thank you for sharing comments of your stay. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

행복한 시간

고객 평점 5.0/5

공 현. 커플 - 전체(All) 통지 확인

친절한 직원응대 멋진뷰 한달간 머물렀는대 하루하루가 너무행복했습니다

Dear Ms.Hyunguk G., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Stay beyond expectations!

트립어드바이저 평점 5.0/5

WAW_PL 가족 - TripAdvisor 인증 리뷰

We stayed 6 nights. We have upgraded our room to direct pool access room and it was an excellent decision. Room was very spacious and comfortable. We experienced great c/in and c/out by Moor and Tularat. Both ladies were very friendly and helpful. We were explained all about the hotel and facility. Also F&B staff was very responsive, friendly with prompt service.

Dear our valued guest, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

No idea of cleanliness

트립어드바이저 평점 2.0/5

S J A TripAdvisor 인증 리뷰

The place is situated in a lovley location and the actual surroundings are beautiful , the water features, swimming pool and private beach make for a very pleasant experience. However the word clean is sorley lacking which is extremely dissapointing for a 4 star hotel. Our room was ok on first glance but it was filthy under the bed like it hadn't been cleaned for months, the same behind the door and bathroom door, The bedding had two holes on the top where it was easily seen but not once was it changed. One day i had to go back to the room to get something and to my horror the house keeper was using the bath towels to clean the bathroom floor. While it is true that our towels were changed every day and we were not going to use those towels after she had wiped the floor with them the point is the towels will not have been washed at 60 degrees to kill all the germs and bacteria so it left md wondering what the towels are being used for before we get them, I really feel that Mercure should have a much higher standard of cleanliness and definitely a much higher standard of housekeepers who are trained to actually clean not cut corners and leave places dirty and filthy just because they are not easily visible, They should be provided with proper cleaning materials. I didnt expect the Ritz by any means but its not too much to ask to have a clean room especially as it wasnt the cheapest and it was supposed to be a 4 star hotel. I definitely wont be going there again

Dear our valued guest, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have addressed of your comments with housekeeping team and implemented the corrective actions to improve the level of service standard. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 308 리뷰 7.3/10 위치
  • 668 리뷰 6.1/10 객실
  • 598 리뷰 6.5/10 서비스
  • 28 리뷰 5.5/10 인터넷 가격
  • 310 리뷰 6.9/10 해변
  • 299 리뷰 3.8/10 청결도
  • 206 리뷰 8.1/10 조식
  • 204 리뷰 5.1/10 편의 시설

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