더 쿠타 비치 헤리티지 호텔 발리 - Accor 관리 5성

고객 평점 (ALL 평가) 4.5/5 157 리뷰

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호텔 위치

더 쿠타 비치 헤리티지 호텔 발리 - Accor 관리

Jalan Pantai Kuta, 인도네시아 발리 쿠타 바둥, Kuta Badung
80361 쿠타
인도네시아

GPS:-8.720583, 115.169792

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

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자세히 보기

ALL 평가  4.5/5  157 리뷰

TripAdvisor 평가  4.0/5  2,042 리뷰

2023으뜸 시설

Bali Experience.

트립어드바이저 평점 5.0/5

Michael W TripAdvisor 인증 리뷰

First time in Bali. A well earned break. The service from hotel is 5* , the breakfast was great with different cuisines. Room are comfy and room service good. Booked through Expedia, all excursions and transportation was great....never needed to contact them. Overall a good experience with this hotel. Highly recommended stay.🙂

Dear michaelwK5078IP, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

Amazing Stay - Thank you again

트립어드바이저 평점 5.0/5

jmfinvest TripAdvisor 인증 리뷰

What an Amazing stay once again at The Kuta Heritage Hotel. Thank you for all your assistance and fun times. Front Office - Thank you Putu, Dayu and Ika Food and Beverage - Surya,Anita,Suardi,Linda,Nita and Seni. To all the the Team that made it an excellent stay - thank you. :) Taking the time to review this Hotel is not difficult as it was such an Amazing stay as always. Stuart and Carol

Dear Mr. Stuart & Ms. Carol, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

Disappointment experience and need a revamp

트립어드바이저 평점 1.0/5

Johnny C Solo travel - TripAdvisor 인증 리뷰

The worst experience ever. The service was poor, food portion was small, rooms are old and outdated..honestly don’t know how it is rated as 5 stars, doesn’t even pass the 3 star mark..for the price I paid i should have stayed the 3 nights elsewhere. Staffs are like robots and needs more training on customer service. Phones don’t work when calling their number. Communication from the hotel is exceptionally bad, no detailed information upon check in. Only good thing is it is located right across the beach. Extremely disappointed.

Dear Mr. Johnny C, Warm greetings from The Kuta Beach Heritage Hotel – Managed by Accor. We were surprised to read your score and reviews at TripAdvisor with 1 star out of 5. Please accept our sincere apology on the less than ideal experience during your stay. However, I appreciated the detailed concern regarding our hotel and the service, I share this issue with rest of the team, which assist in our promises will always strive for the service excellent to our guest. My team and I hope to have the pleasure of seeing you back for an even better experience. Since our guests’ satisfaction is of paramount important to us. We would like to hear more from you and would appreciate it if you could contact me at ALFI.ALDYNO@accor.com Sincerely, Alfil Aldyno Asst. Front Office Manager

고객에게 말없이 제멋대로 숙박 진행함

고객 평점 0.5/5

O. J. 1인 - 전체(All) 통지 확인

Covid-9로 인해 취소를 요구했으나 호텔의 financial situation 을 이유로 고려해보겠다는 응답을 받고 기다림.(21.년 3월) 그러나 갑자기 숙박 후 리뷰를 남겨달라는 메일이 왔음 (24. 2월) 환불이 진행되지 않는 상황이 되었다면 숙박이라도 이용할 수 있도록 날짜 공지를 했어야 하지만 아무런 날짜 언급 없이 숙박으로 진행해버린 호텔에 매우 화가 나며 다시는 절대 이 호텔을 이용하지 않을 예정임

Dear Mr/Ms o. j., Warm greetings from The Kuta Beach Heritage Hotel – Managed by Accor. We were surprised to read your score online review with 1 star out of 5, when we check you reservation it was 2021 you were not able to travel, and your booking is not refundable. I do understand that was covid period and we will be please to arrange if you want to plan for your next vacation to Bali and stay with us at The Kuta Beach Heritage Hotel. If you need any assistant please to contact me directly by email: al…, we would really appreciate it. Look forward to welcoming you soon. Stay safe & healthy. Kind regards, Alfil Aldyno Asst. FO Manager

Great location but watch out for rooms without any view except a hallway view.

트립어드바이저 평점 3.0/5

Soren w TripAdvisor 인증 리뷰

great location and friendly staff. But the room had one window facing a hallway next to the elevator. Dont really think that having a 4.6/5 rating on your own website is justified for a room without naturel light. The staff were great and friendly as would be expected on Bali so no issues there. THe location was on the foreshore of Kuta Beach with shops, restaurants and cafes in every direction. A major shopping centre is about 2 mins walk from Hotel so no issues there. We opted for the buffet breakfast and regretted that purchase. The food was average and when the hot food is not hot and the coffee is cold then i am not going to try the cold dishes just in case, so can't comment on that part. Just not worth the price when there are so many options within walking distance to the hotel with regards to breakfast. Hotel car to Airport is 200K Rp which is above the taxi price but very good and clean vehicle with polite driver so recommended. For location, this hotel worth considering but dont waste money on the breakfast buffet

Dear sorenw722, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. Also, we have taken note your comments on breakfast quality for our consideration and improvement. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 794 리뷰 9.5/10 위치
  • 952 리뷰 7.7/10 객실
  • 908 리뷰 9/10 서비스
  • 17 리뷰 8.5/10 인터넷 가격
  • 380 리뷰 7.1/10 청결도
  • 373 리뷰 8.3/10 조식
  • 160 리뷰 6.4/10 가격 대비 가치

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