머큐어 호텔 카이저호프 프랑크푸르트 시티 센터 4.5성

고객 평점 (ALL 평가) 4.5/5 92 리뷰

머큐어 호텔 카이저호프 프랑크푸르트 시티 센터 - Image 1
머큐어 호텔 카이저호프 프랑크푸르트 시티 센터 - Image 2
머큐어 호텔 카이저호프 프랑크푸르트 시티 센터 - Image 3
머큐어 호텔 카이저호프 프랑크푸르트 시티 센터 - Image 4

호텔설명

ALLSAFE 승인 호텔

호텔 추가 정보

  • ALLSAFE NSF 인증 호텔

  • 유럽의 금융 중심인 프랑크푸르트 암 마인의 중심부에 위치

  • 디지털 컨시어지, 해외 신문을 포함한 전 객실의 스마트 태블릿

  • 모든 106개 객실에 에어컨이 설치되어 있으며 모던한 시설이 완비되어 있습니다.

  • 모던한 환기 & 프레젠테이션 기술을 갖춘 새로운 회의실 8개가 있습니다.

숙박

호텔 위치

머큐어 호텔 카이저호프 프랑크푸르트 시티 센터

Kaiserstr 62, Hessen
60329 프랑크푸르트 암 마인
독일

GPS:50.10827, 8.667662

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

FRÜHSTÜCKSRESTAURANT

지중해 요리 & 즐거움. 조식으로 맛있는 요리를 맛보실 수 있습니다. 지중해에서 영감을 받은 신선하고 건강한 요리를 제공합니다. 업무 회의나 행사를 원하시면 메뉴 중에서 선택하거나 뷔페에서 잔치를 선택해 보세요.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  92 리뷰

TripAdvisor 평가  4.0/5  481 리뷰

Memorable stay at Mercer Kaiserhof!

트립어드바이저 평점 5.0/5

Trip06354427167 TripAdvisor 인증 리뷰

The superior room I stayed in was spacious and the bed is comfortable. Bathroom is huge. The breakfast spread was amazing and you get to make your own pancakes and waffles. Check in was a breeze and I must comment Ms Jasmine for her welcoming smile and for ensuring I am taken care of despite the room was not ready. She has kindly offered me access to the washroom for a quick freshen up before I went for a walk while waiting for the room to be ready. She also ensured that I did not wait long for the room after I returned an hour later of which I was allocated 503 which is quiet and has nice calming view. Thank you for her recommendation for nice German food in Romerberg too. I would also like to commend Gwen who was serving at the bar lounge. She served excellent drinks and was very welcoming and approachable. Kudos to her that the evening was filled with much fun and laughter together with some of the guests. I would definitely stay in this hotel in my future trips!

There’s definitely better options…

트립어드바이저 평점 1.0/5

Sergen T TripAdvisor 인증 리뷰

While the location is quite central, the hotel is surrounded by brothels, Erotic-cinemas, drunk people and drug user. The lobby is very pretty, but that’s pretty much it. The rooms look old and not like they’re being taken care of. The TV was not fully functional, the blinds were dirty and so was the bathroom. There was coffee pods but not coffee machine. Check-in took ages as there system was not working properly. There’s still signs from Covid times urging people to keep distance… overall not a great stay.

Good location, poor attitude of staff and shower blocked.

트립어드바이저 평점 2.0/5

traceywZ156CW TripAdvisor 인증 리뷰

Booked this hotel for its location, which is convenient for the main station and only a short walk to the old town. Room was small, with little to no storage for clothes. On face value it was clean and warm. Cleaner did change towels etc daily but failed to replace coffee pods for the machine and the milk etc. Friends had an issue with their shower drain being blocked so cleaned this to allow them to shower. On reporting this at the front desk they were told they should have been informed and they would have cleaned this. Hours later when I had the same issue I went to reception and reported the matter. The receptionist (slim arrogant looking male) said "what do you expect me to do about this, I am not a cleaner." I told him I certainly was not a cleaner and asked if he could arrange for it to be cleaned. He stated "not today". I explained he was the hotel representative on duty and as such should assist. He said he only worked 2 days a week and gave a very good impression of not caring too much. I then went and cleaned the drain of a weeks worth of tangled hair so I could complete my shower without flooding the room. The above incident left a poor impression. Like many large cities there are clear social issues which means a large amount of homeless people sleep rough in the area of the hotel. There was clear drug dealing and drug use happening but that said, whilst in a group of 4 I did not feel threatened by this behavior.

A mixed bag

트립어드바이저 평점 3.0/5

Companion04857413846 Couples - TripAdvisor 인증 리뷰

This hotel is well located for easy access to transport & the city centre. The beds are comfortable, decent shower, and all the fixtures & fittings are quite modern and in good condition. However.... The first time we used the shower it totally flooded the bathroom because the drainage was completely clogged up with hair & soap scum. The second time our friends used theirs, the same thing happened. On both occasions the staff reacted as though we were somehow at fault. The towels were changed every day but one day they only left one towel for two people; another day they didn't leave a shower mat. There was one bathrobe for two people. Although it was cold & wet outside all weekend, our room was unbearably hot. We had the cooling/heating system set to the min temperature (16 degrees) the whole time and it didn't seem to make any difference. And as others have said, there are intravenous drug users virtually on the doorstep & we also witnessed a fight just outside. So, if I ever return to Frankfurt, I'll look at other options.

Very low standards for high price, nor even a working TV

트립어드바이저 평점 1.0/5

Ildy13 TripAdvisor 인증 리뷰

Paid EUR 246 for 1 person/ 2 nights. I've been given a room smelling awful of smoking, then managed to get another non-smoking room, small but at least bearable. The bed is ok, but the TV was not working. Only 1 staff working at this hotel in the reception, therefore I had to wait very long to check in at 7 pm, and has no time to answer calls or help with any issues. After catching the receptionist by making an international call from my mobile, he told me there is no signal in the TV and he can do nothing about it. I just wanted to watch a bit of TV in the evening after a long hard day of working. Not sure how many start Mercure hotel has, but this one doesn't deserve its name for sure and it's extremely overpriced for such poor services

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 601 리뷰 8.5/10 위치
  • 585 리뷰 6.6/10 객실
  • 402 리뷰 8.4/10 서비스
  • 18 리뷰 7/10 인터넷 가격
  • 299 리뷰 9.1/10 조식
  • 250 리뷰 5.7/10 청결도
  • 77 리뷰 7.4/10 편의 시설
  • 22 리뷰 3.3/10 음료

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