Mercure Lille Roubaix Grand Hotel Hotel 4성

고객 평점 (ALL 평가) 4.1/5 481 리뷰

Mercure Lille Roubaix Grand Hotel Hotel - Image 1
Mercure Lille Roubaix Grand Hotel Hotel - Image 2
Mercure Lille Roubaix Grand Hotel Hotel - Image 3
Mercure Lille Roubaix Grand Hotel Hotel - Image 4

호텔설명

호텔 추가 정보

  • Reinforced health protocol with our ALLSAFE certification

  • Art Deco Building

  • Bright and air-conditioned rooms, NUXE products

  • 328 yard walk from La Piscine Museum and 15 mins by Metro to downtown Lille

  • Catering with fresh, homemade dishes

숙박

호텔 위치

Mercure Lille Roubaix Grand Hotel Hotel

22 avenue Jean Lebas
59100 ROUBAIX
France

GPS:50.692593, 3.170813

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

Le Vieil Abreuvoir

The restaurant welcomes you from Monday noon to Friday noon (closed on Friday evenings, weekends and public holidays) We offer gourmet, regional and seasonal cuisine; we also recommend our "market menu".

예약

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  481 리뷰

TripAdvisor 평가  4.0/5  456 리뷰

Fraudsters, old, noisy & dirty

트립어드바이저 평점 1.0/5

marcelq118 비즈니스 - TripAdvisor 인증 리뷰

Don´t go there, only idiots and fraudsters work here! I was visiting this Hotel in January. The Hotel was booked through Expedia. I was staying in the Hotel for one day, on the 2nd day my room was blocked.I went to the receptionist and he asked me to pay the room. I was a bit surprised but I have paid it. After I went back to my room, I checked my booking again and it was pre-paid. So I basically paid twice. I have informed the receptionist and he also agreed to me and promised me to take care on a reimbursement. Nothing happened. Then I called them again, they promised again they will take care, again nothing happened, I wrote a mail, no response. In again called twice, again just empty words and on the last call they seriously said we delete the booking and it´s not our problem anymore. Here you have to pay double, so better take a nicer hotel. the rooms are noicy, you can hear your neighbors, the firealarm went on several times and the beds are uncomfortable.

Awful service and attitude

트립어드바이저 평점 1.0/5

Richard K Friends getaway - TripAdvisor 인증 리뷰

Booked the hotel via Booking.com at a reasonable price for the world cup rugby game. Email from the hotel a week or so later to say there was an error with my booking and we'd been bumped to a sister (cheaper) hotel miles from Lille centre and the rugby stadium. 1) if there was a problem with the booking how did they have my details and booking info. 2) we were cancelled because we'd presumably booked at a non- premium rugby rate. 3) they'd booked us into the cheaper 'sister' chain.. who actually had no record of our booking .. so then had to re-book at whatever the premium rate was. Awful service and attitude for a 'mistake' their end.

A run-down hotel with incredibly bad service

트립어드바이저 평점 1.0/5

Daniel S TripAdvisor 인증 리뷰

A run-down hotel that lacks of essential services and has incompetent and unfriendly staff. Room service did basically not exist. No refill of coffee or tea. Used cups were removed but no new cups were provided. When I asked at reception, I was only told that this is standard as guests are supposed to use their cups for the entire stay. When I pointed out that I didn't have any cups in the room anymore, they didn't have an answer how I should drink my hot beverages. Also, the garbage bin was not emptied. I could continue the list of shortcomings here. I think it's fair to say that this is the worst room service I have ever experienced at any hotel. The reception staff was extremely unfriendly when I complained. As mentioned before, they came up with ridiculous explanations and were not at all helpful, not in any way. The reception staff had communicated with their manager as part of the complaint. But when I asked to speak with the manager, I was told that the manager is not available to speak to me. What a disappointing response. Well, if you want to have a nice experience in Roubaix, do avoid this run-down hotel at any means. Their service is incredibly bad and certainly not worth the prices they ask for.

Good afternoon, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix Grand Hôtel. We would like to inform you that the reception is always at your disposable if you need coffee or tea, you can also ask them any crockery. Morever, please rest assured that we will take your comments into account in order to improve the services offered. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Simon NOEL Sales Department

Lovely staff

트립어드바이저 평점 4.0/5

Amy Rebecca L Couples - TripAdvisor 인증 리뷰

Quiet hotel but the staff explained that Summer is their down time because they cater mostly to businesses/ events. The receptionist was so helpful, he doubled as the bartender and he was really great. The room was simple but not lacking

Friendly staff, poor bed

트립어드바이저 평점 4.0/5

AWO1971 비즈니스 - TripAdvisor 인증 리뷰

Hotel is nice, very friendly staff. Hotel a bit worn but clean. only bad thing about my stay was the bed, the condition of the bed was very poor, i could feel the springs and felt like i was unable to escape the middle due to the fact of wearing, felt a bit like sleeping in a bowl, no top mattress didn't make it better, pillows was baby size.

Good afternoon, Thank you for your comment following your stay in our hotel. Please excuse us for the bedding problem, I would like to inform you that these will be changed for you in the 3rd quarter of this year. Regarding the pillows, they are referenced by the Accor brand. We will be sure to pass this information. Cordially, Clarisse Galland Sales Department

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 138 리뷰 6.6/10 위치
  • 281 리뷰 5.7/10 객실
  • 277 리뷰 8.9/10 서비스
  • 120 리뷰 7.5/10 조식
  • 111 리뷰 5.4/10 편의 시설
  • 93 리뷰 6.5/10 청결도
  • 8 리뷰 0.8/10 음료
  • 7 리뷰 4/10 웰니스 센터

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