머큐어 케언즈 4.5성

고객 평점 (ALL 평가) 4.1/5 434 리뷰

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머큐어 케언즈는 비즈니스 여행객과 레저 여행객 모두에게 완벽한 장소로, 스탠다드룸에서 패밀리룸, 스파룸까지 다양한 유형의 객실을 제공합니다. 합리적인 가격의 편안한 숙박을 따뜻하고 친절한 서비스로 자신있게 제공합니다.

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호텔 위치

머큐어 케언즈

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
호주

GPS:-16.919012, 145.772888

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호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 레스토랑
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  434 리뷰

TripAdvisor 평가  3.5/5  91 리뷰

Solid average accomodation

트립어드바이저 평점 3.0/5

Cat W TripAdvisor 인증 리뷰

The rooms are clean and the staff friendly enough but this was a disappointing stay for a Mecure. There are only 6 car spots and everyone else has to fend for themselves (including moving cars to avoid time penalties). The restaurant is basic, unable to cope with food allergies so we ate at the Novotel the majority of the time. Both the Novotel and Mecure accepted discount dining for Accor Plus but the Mecure really had no idea of the benefits for a Gold Accor member.

Such an amazing hotel with a lovely outside area

트립어드바이저 평점 5.0/5

planetwonderer TripAdvisor 인증 리뷰

We really appreciated and loved this type of architecture, the whole Queenslander type of look that so represents Far North Queensland. It's so refreshing especially being surrounded by so many large hotels. Our room still had all the modern, large comfy features that makes a great stay. It's positioned in a great spot for cafes and the esplanade too. The breakfast buffet and dinner had lots to choose from and was very tasty in such a lovely, relaxing setting overlooking the pool. All staff we encountered were only too happy to help in any way and tried very hard to make sure we had an exceptional stay. Thank you

Staff Unaware of Accor Limitless Benefits

트립어드바이저 평점 3.0/5

harerace 비즈니스 - TripAdvisor 인증 리뷰

Staff unaware of Accor membership benefits. Gold members get free upgrade on check in and when asking for a King bed room, staff stated that there are no rooms with a king bed, yet when checking their website, you can book a king bed room, go figure !

Dear Harerace, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our staff are trained on all the types of rooms we have. There might have been a miscommunication as there is a posibility our team mentioned to you all the king bed rooms were fully occupied. We do apologies if this has caused an inconvenience to you. We very much value our members, However the benefit for a room upgrade will only be on availability and not guaranteed. But as a Gold member, we have provided you the rest of the benefits. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

Friendly and central to everything the city has to offer.

트립어드바이저 평점 5.0/5

Grant L TripAdvisor 인증 리뷰

This hotel is only 10 a 10-minute walk to the city centre and the fantastic pubs and cafes on the Esplanade. If you want to do it in 2 minutes get one of the the electric scooters outside the reception area. The safe are welcoming and very friendly, making my 3-week stay a pleasure. The only downside was their restaurant is not open every night, but not a problem when you are that close to everything the city has to offer.

Dear Grant, We very much appreciate your comments regarding your stay at the Mercure Cairns.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our restaurant operates six days a week and close only on Sundays. For sure the next time you can experience alot more in our own restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Looks great from outside!

트립어드바이저 평점 3.0/5

whitty672018 가족 - TripAdvisor 인증 리뷰

Arriving was a little bit of a hassle as Google sends you to another place. Place looks lovely from outside side. Service was okay, was a little setback that in-house staff are there to check mini bar before we leave the room for the day. The rooms were okay bathroom a little cramped especially trying to close the door. The beds are a little hazardous, locks on the wheels might be a good thing. The decor could do with an update but was comfortable. I feel the the $25 charge for parking what looks to be the staff parking is bit steep. Overall was an okay stay. 7 out of 10.

Dear whitty672018, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We note your concerns regarding the parking and wish to advise that due to the 6 limited spaces we have available this is why a fee is charged to secure a spot. This is not staff parking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Cairns team

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 310 리뷰 8.9/10 위치
  • 448 리뷰 6.4/10 객실
  • 383 리뷰 7.8/10 서비스
  • 34 리뷰 1.5/10 인터넷 가격
  • 205 리뷰 4.7/10 청결도
  • 88 리뷰 6.6/10 분위기
  • 75 리뷰 6.1/10 조식

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