이비스 스타일 킹스게이트 호텔 3성

트립어드바이저 평점 3.0/5 1,625 리뷰

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이비스 스타일 킹스게이트 호텔

131 King Street
3000 멜버른
호주

GPS:-37.816933, 144.955978

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

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  • 셔틀
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아침밥

Continental Buffet Breakfast Struggling to get out of bed? From 7:00AM to 10AM, and up to 11AM on weekends, the ibis Styles breakfast will give you the energy needed to start your day off on the right foot.

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TripAdvisor 평가  3.0/5  1,625 리뷰

Good value

트립어드바이저 평점 3.0/5

CorkCal TripAdvisor 인증 리뷰

The hotel is situated in a very convenient city centre location, the rooms are small but clean and the mattresses and pillows are very comfortable. Overall good value for money and we would stay again. Downside was street noise, we were on top floor (6) so it was ok, but I would request room away from the street. Also, there was a lack of communication between Booking.com and the hotel and the receptionist was very confused but we got sorted in the end. At all times, email communication with the hotel was very good. If I was booking through 3rd party in future, I would back it up with email confirmation to hotel directly.

Dear CorkCal, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our city center location convenient, and the overall value for money met your expectations. We appreciate your positive comments on the cleanliness of the rooms and the comfort of our mattresses and pillows. We apologise for any inconvenience caused by street noise, and your suggestion of requesting a room away from the street is duly noted. We also appreciate your understanding regarding the communication issue between Booking.com and the hotel. We strive to ensure a seamless experience for our guests and will address this matter internally. It's great to know that our email communication was effective and helpful. Your insight about backing up third-party bookings with direct email confirmation is valuable, as guests satisfaction is our top priority. We look forward to the opportunity of welcoming you back on your future visits to Melbourne. Best regards, ibis Styles Kingsgate Hotel

There are much better places to stay

트립어드바이저 평점 1.0/5

Elissa M Solo travel - TripAdvisor 인증 리뷰

If you’re not familiar with Melbourne, this hotel is located amongst the ‘Gentlemen’s clubs’ so be aware that if you’re walking back late from the tennis then there will be a lot of sleazy people around. It’s located close to southern cross, trams, woolies metro and some nice cafes. If you’re unlucky to get a room on the street, bring your ear plugs as it’s like sleeping next to a highway full of trucks. The place needs double glazed windows, working lifts and a major upgrade to bring it up to 3 star standard.

Dear Elissa M, Thank you for sharing your thoughts about your recent stay with us. We appreciate your feedback and take your comments seriously. Being in a central city location does indeed offer access to the city's nightlife, and we understand that preferences vary. We apologise for any inconvenience caused by external noise, and we understand the importance of a comfortable night's sleep. Your suggestions regarding double-glazed windows, working lifts, and an upgrade are duly noted, and we will evaluate these for potential improvements as we are continually striving to enhance our guest experience. On a positive note, we're glad to hear you found our location convenient and highlighted the proximity to Southern Cross, trams, and local amenities. We appreciate your insights, and your feedback contributes to our ongoing efforts to enhance the guest experience. If your travels bring you back to Melbourne, we hope to have the opportunity to provide you with an improved stay. Kind regards, Front Office Team

Great location and friendly staff

트립어드바이저 평점 4.0/5

LeeLee883 Couples - TripAdvisor 인증 리뷰

We stayed here for 5 nights and initially booked via booking.com but found a better rate going direct. Pros The staff were super friendly and even managed to check us in early after we arrived . The double bed rooms were cosy but not too cramped, and tea, coffee and milk, etc, were provided. Our first room on the 6th floor was good with lots of light but we had to move when we realised that the TV was broken. The location is great, so it is easy to walk or pick up trams to various locations. Breakfast was okay, we stuck with the continental free one and found we had more than enough. Good selection of cereal, breads and yoghurt, fruits etc with nice tea and coffee. Cons The second room on the first floor had no natural light and was next to a very noisy family with small kids. Housekeeping was hit and miss. Towels always got changed and bed made. But our room had no bin, and so we left rubbish on the desk to be taken away, but over 4 days, it never was. 1 flat pillow per guest seemed stingy.

Dear LeeLee883, Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you enjoyed our great location, friendly staff, and the convenience of our amenities. We appreciate your understanding regarding the room change and are sorry for any inconvenience caused. We value your constructive comments regarding housekeeping, and we'll address these concerns to ensure a more consistent and satisfactory experience for our guests. Your feedback on the breakfast options is also noted. We hope to have the opportunity to welcome you back in the future, providing an even more enjoyable stay. Kind regards, ibis Styles Kingsgate Hotel

A Bit Outdated But Clean and Centrally Located

트립어드바이저 평점 4.0/5

GringoEnMiami TripAdvisor 인증 리뷰

This IBIS is very basic and outdated but it works. The rooms were nicer than the outdated hallways. Nevertheless it worked just fine. I arrived before noon and they let me check in and access my room early which was nice. Room has a hot water kettle, wifi, cable tv and small refrigerator. My room had no view. From this hotel you can walk to all the major attractions and only a 10 minute walk to the Southern Cross Station. Overall a clean room it is just an outdated hotel but works for us on a budget.

Dear GringoEnMiami, Thank you for taking the time to provide your feedback. We're delighted to hear that our hotel's cleanliness and central location met your expectations. We appreciate your understanding of the dated aspects, and please know that we are actively working on enhancements. Your early check-in experience and positive remarks about the room amenities are very much appreciated. We value your feedback as it helps us strive for continuous improvement. Should your travels bring you back to the area, we would be honored to host you again. Warm regards, ibis Styles Kingsgate Hotel

Solo first time visitor

트립어드바이저 평점 4.0/5

Travel30134963042 TripAdvisor 인증 리뷰

When the refurbishment are complete I am sure this will be a great hotel. They certainly need better curtains! The hotel over the road reception lights are ridiculously bright and this hotels curtains are not enough to block out the light. Breakfast was OK. Staff were all friendly. Location is perfect.

Dear Travel30134963042, Thank you for your valuable feedback. We appreciate your positive comments on our friendly staff, location, and breakfast. We apologise for any inconvenience caused by the curtains and external lights. Your insights are crucial, and we'll certainly address these concerns. Thank you for bringing this to our attention! We look forward to welcoming you back to experience the improvements. Best regards, ibis Styles Kingsgate Hotel

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