Mercure Manchester Norton Grange Hotel & Spa 4성

고객 평점 (ALL 평가) 4.1/5 520 리뷰

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

호텔설명

호텔 추가 정보

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

숙박

호텔 위치

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

전화
팩스 +44 1706 516781

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  520 리뷰

TripAdvisor 평가  4.0/5  2,145 리뷰

2024으뜸 시설

Really lovely stay.

트립어드바이저 평점 5.0/5

Sam G TripAdvisor 인증 리뷰

The service was brilliant throughout our stay. We asked if we stay a spare night as we had a change of plans. They we very accommodating. Parag helped us out massively.

Worst Mercure Hotel

트립어드바이저 평점 1.0/5

georgemU2881HB 비즈니스 - TripAdvisor 인증 리뷰

Ramma the manager is a nightmare not caring about his guest’s safety wellbeing or the consequences of drug use at the hotel

Dear George, Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Carols great

트립어드바이저 평점 5.0/5

Clare C TripAdvisor 인증 리뷰

Lovely food and beautiful room and grounds to the hotel. I would return with my family. I would recommend to others as a relaxing place to come and enjoy a weekend. Next time I will bring a swimming costume to enjoy the facilities in the spa area.

Dear Clare, We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with Carol & our team. I am sure that this feedback will serve as an encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

The best staff

트립어드바이저 평점 5.0/5

John J TripAdvisor 인증 리뷰

I have been at this hotel a couple of times due to my job and their such good facilities (swimming pool, jacuzzi, saunas, and comfortable rooms and beds). All the staff are always very friendly, however I have to mention my experience with Andriea. I have never seen such a professional, hard worker, attentive and kind person... she served my meals in the restaurant always with a friendly smile, and she also checked me in at the spa reception with exactly the same manners and smile. This made my day. I guess she probably works in both sections of this hotel, and she deserves all the best. Her customer service is outstanding. Thank you for all your recommendations and to remember my food order (exactly how I like ...incredible!) I highly recommend this hotel. The views before the sunset are a must.

Dear John, How lovely of you to take the time to write such a fantastic review of your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services & Andreia, will be trilled to learn your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Avoid being dropped off, or dropping off at this hotel

트립어드바이저 평점 1.0/5

DavefromWhitefield TripAdvisor 인증 리뷰

Beware, this hotel uses a firm called Parking Eye to monitor vehicles entering the grounds of the hotel and leaving. I was dropping off my wife and mother in law and stopped outside the reception for unloading. I was on the grounds of the hotel for a total of 10 minutes. I received a demand for money from Parking Eye. I refused to pay them and was summonsed to a court hearing at which point they dropped their case. The stay was ruined by the actions of these people. A year of legal wrangling over being in the grounds with my car for only 10 minutes. Be warned, this could happen to you. This is what Mercure thinks of its customers.

Dear Dave Thank you for this review. You could have avoided all of this, if you simply followed the instructions displayed. In total, there are 26 A1 size posters in car park asking all patrons to register car details at reception. It takes less than 30 seconds to register car details at reception Vs dealing with legal warnings from Parking eye for an year long. From our side, we kept more than required awareness inside & outside our hotel. Regards, Rama Arimilly. General Manager.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 162 리뷰 9.1/10 위치
  • 602 리뷰 6.9/10 객실
  • 631 리뷰 8.1/10 서비스
  • 13 리뷰 5.1/10 인터넷 가격
  • 324 리뷰 8.4/10 웰니스 센터
  • 230 리뷰 6.7/10 청결도
  • 212 리뷰 7.6/10 조식
  • 151 리뷰 5.4/10 분위기

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