Mercure Sheffield St Paul's Hotel & Spa 4성

고객 평점 (ALL 평가) 3.8/5 1,169 리뷰

Mercure Sheffield St Paul's Hotel & Spa - Image 1
Mercure Sheffield St Paul's Hotel & Spa - Image 2
Mercure Sheffield St Paul's Hotel & Spa - Image 3
Mercure Sheffield St Paul's Hotel & Spa - Image 4

호텔설명

ALLSAFE 승인 호텔

호텔 추가 정보

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

숙박

호텔 위치

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE SHEFFIELD
United Kingdom

GPS:53.380455, -1.468413

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

THE YARD

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  1,169 리뷰

TripAdvisor 평가  4.0/5  3,713 리뷰

Great customer service

트립어드바이저 평점 5.0/5

Mark R TripAdvisor 인증 리뷰

Great customer service. My son booked a romantic Valentine's break, sadly he became unwell with glandular fever so had to cancel. The staff were very understanding and used their discretion to resolve the situation. Really good service.

Dear The Rayboulds Thank you for your nice comments I will make sure these are passed on to all the staff and we hope your son is feeling batter and look forward to welcoming you back to the hotel in the near future. Yours sincerely Mercure Hotel and Spa Sheffield

It’s not rocket science

트립어드바이저 평점 3.0/5

JDavidCook 비즈니스 - TripAdvisor 인증 리뷰

Great location looks good but they just miss . Arrived good check in. The room for some reason had a fold up bed made up next to the double. Odd for a single occupant. Avoid the restaurant. Could not dress a salad or provide French mustard with a steak, no cheese! This is a French hotel group! Go next door to Ego. Bar was out of stock of some house wines. Friendly staff.

Dear JDavidCook Thank you for reviewing your recent stay with us at the Mercure Hotel and Spa. Great to hear the location was ideal for you. Please accept our apologies regarding the food in the restaurant I will make sure these comments are passed on to the Head Chef. We hope you will visit the hotel in the near future. Yours sincerely Mercure Hotel and Spa Sheffield

Mothers day treat

트립어드바이저 평점 4.0/5

YvonneR959 가족 - TripAdvisor 인증 리뷰

My 2 Daughter's arranged a spa and afternoon tea for mothers day for all 3 of us. Spa reception was really helpful. Slippers, robes and towels were provided along with a locker key. We used the Sauna, steam room, ice room and swimming pool which was really nice. We then went upstairs for the 50 min ishga face and body experience. The lovely Josie explained everything and did the best back massage, facial and head massage I have ever had. I felt totally relaxed. Thank you so much!! Showers and shower gel available along with Hairdryers to dry your hair. Afternoon  tea was a little disappointing as the sandwiches were a little dry and once brought out no one came to ask if everything was ok or if we required more coffee. We decided to order drinks from the bar which were quite expensive and the service was slow and shocking, wrong drinks were brought to the table. The margarita was a short measure and no salt around the glass. Gin had no fruit in it or a straw. Paying top prices you expect better service and decent drinks.

Dear YvonneR959 Thank you for your lovely comments after your recent visit to the Spa for Mother's Day. Great to hear you had a good experience in the Spa and I will make sure your comments are passed onto the staff especially Josie. Please accept our apologies regarding the afternoon tea and the service you received at the bar I will pass these comments to the relevant department manager for them to look into and make sure this will not happen going forward. We hope you will return to the hotel in the near future. Yours sincerely Mercure Hotel and Spa Sheffield

Birthday afternoon

트립어드바이저 평점 2.0/5

albertalouburke Friends getaway - TripAdvisor 인증 리뷰

Not as good as what we were expecting.... the igloo was not cold at all it was colder in the pool than in there. The area where the rooms were was not very big, this was a saturday so was quite busy and felt very crowded. There was not much difference in the aroma room and steam room. The treatments - we had the facial and scalp massage - were really good the girls were very professional. The changing rooms were not very maintained loads of towels/robes lying around.

A mixed bag review… the ups and the downs

트립어드바이저 평점 3.0/5

Bluue T Couples - TripAdvisor 인증 리뷰

We were very excited for our spa day as a couple however I do not think it lives up to what it costs to which we paid £370. The spa facilities are dirty and run down with dirty towels strewn everywhere and the floors were mucky. The facilities themselves were also disappointing, the ice igloo was not cold and there was no shower working inside it. The aroma hut… well may as well be just another steam room because there was no aroma. The experience shower is essentially just a rainfall shower because most of the jets do not work and only the hot setting works not the cold. There is no jacuzzi either and it was freezing in both the pool and out of it. However, I will say the ladies who provided our spa treatments were exceptional and so understanding and knowledgeable which made the entire spa day worth it. The hotel room was ok, pillows are of a low quality but we did get a nice view over the peace gardens. When we asked for more pillows they promptly brought them to us. There was an issue with missing Prosecco in the room however management gave us some free drinks and rectified this and we were very happy with that outcome as it was down to a misunderstanding through a third party booking. Robin on reception was also a ray of sunshine and a complete breath of fresh air with his smiling face and outstanding customer service. The bar tenders also know how to make a phenomenal cocktail which I don’t think was too unreasonably priced at £10. Dinner and breakfast were average but a good selection and there was definitely something for everyone. Breakfast had lovely fresh fruit available and the food was as warm as you would expect it to be on a hot buffet. I’m not sure we would stay again just with the beds being very uncomfortable but the hotel is lovely and quiet on a night I’m just exceptionally fussy with mattresses. 7/10 stay overall

Dear Bluue T I hope this reply finds you well and I would like to extend my apologies for all the inconvenience you faced during you stay with us. I have passed your comments to the spa manager for him to look into and i will pass your comments to the lovely ladies who did your treatments. Great to hear your room was good and Robin made you feel very welcome I will also pass this on to Robin who will be thrilled. We hope you will visit the hotel again in the neat future. Yours sincerely Mercure Hotel and Spa Sheffield

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그 외 웹 사용자 평가 등급

  • 951 리뷰 9.1/10 위치
  • 1,770 리뷰 5.5/10 객실
  • 1,435 리뷰 7/10 서비스
  • 26 리뷰 8.1/10 인터넷 가격
  • 610 리뷰 5/10 청결도
  • 496 리뷰 8/10 조식
  • 458 리뷰 5.7/10 편의 시설
  • 341 리뷰 5.6/10 레스토랑

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