머큐어 부다페스트 시티 센터 호텔 4.5성

고객 평점 (ALL 평가) 4.5/5 1,321 리뷰

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Vaci utca 20, Parking : Petofi Sandor utca14, GPS : N47°29'4.59 E19°3'13.39'', 1052 부다페스트, 헝가리

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호텔 위치

머큐어 부다페스트 시티 센터 호텔

Vaci utca 20, Parking : Petofi Sandor utca14, GPS : N47°29'4.59 E19°3'13.39''
1052 부다페스트
헝가리

GPS:47.494183, 19.052557

전화
팩스 +36 1 485 3111

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

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WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

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자세히 보기

ALL 평가  4.5/5  1,321 리뷰

TripAdvisor 평가  4.0/5  701 리뷰

Building works

트립어드바이저 평점 3.0/5

garystewart409 TripAdvisor 인증 리뷰

I have stayed at this hotel before so obvious was happy with it. But this time there was a problem with builders starting work at 7am outside your window. The answer would have been to shut the Windows and turn on the air conditioning but the air conditioning is turned off to the rooms. The staff were helpful and did move us to quieter rooms which were not as bad though you could still hear the noise but it is difficult to recommend this hotel to anyone who wants to sleep beyond 7am.

Dear garystewart409, Thank you for choosing our hotel for your recent visit and for sharing your feedback with us. I truly appreciate your continued patronage and am pleased to learn that your previous experiences with us have been satisfactory. However, I apologize for any inconvenience caused by the ongoing neighboring construction works during your recent stay. While these works are beyond our control, please rest assured that we are actively keeping in contact with the responsible parties and representing the interests of our guests and the hotel. At the same time, I am pleased to note that we were able to promptly address the issue by arranging a room change, ensuring a more comfortable experience aligned with your expectations. We value your honest response and hope to have the pleasure of welcoming you back to our hotel for a more enjoyable experience in the future. Kind regards, Róbert Kovács General Manager

Hottest place to be!

트립어드바이저 평점 1.0/5

OnAir23092401137 Couples - TripAdvisor 인증 리뷰

This is a hotel that prioritises profit over customer comfort and sleep. In warm weather the rooms on the top floors are unbearably hot. The company has chosen to not allow the air conditioning to work until they decide it is summer. It was 22 degrees today. Our whole weekend has been ruined by lack of sleep. Staff will flit between telling you it is broken or the truth- management won’t allow it. If you ask for a fan, they will tell you they will send one- it doesn’t arrive. You can only open the windows crack - you then have to contend with real noise from industrial bins being emptied at around 5:30 am - with the windows closed you may be able to sleep through this. Dreadful.

Dear OnAir23092401137, Thank you for taking the time to share your feedback following your recent stay at our hotel. While receiving feedback of this nature is never easy, I want to extend my sincere appreciation for sharing your thoughts with us. Guest satisfaction is of paramount importance to us, and we take all responses seriously, especially when they indicate dissatisfaction. I sincerely apologize for any discomfort you experienced due to the temperature in your room and the operation of our air-conditioning system. We acknowledge that comfort preferences vary from person to person, and I am truly sorry if you felt the temperature of your room fell below your expectations. Your remarks are valuable to us, and we will certainly consider them for future improvements as part of our ongoing commitment to exceeding our guests' expectations every day. While I wish your experience with us had been better, I genuinely hope to have the opportunity to welcome you back to our hotel for a more enjoyable experience in the future. Kind regards, Róbert Kovács General Manager

Good hotel with great location

트립어드바이저 평점 4.0/5

farhad3567 TripAdvisor 인증 리뷰

I would like to mention the advantages of the hotel first, excellent location, good breakfast, clean room. But the flaws of the hotel were the small room and the slightly rude staff,On weekends, the noise outside the hotel is a bit annoying.

Dear farhad3567, Thank you so much for sharing your experience following your recent stay at our hotel. I am delighted to hear that you appreciated our hotel's convenient location, delicious breakfast offerings, and commitment to cleanliness. Providing a pleasant experience for our guests is our top priority, and it is rewarding to know that we succeeded in these areas during your visit. Your constructive feedback regarding the room size is greatly appreciated, even if it was smaller than expected. We recognize the importance of warm and helpful interactions with our guests and we apologize for any shortcomings in this aspect. Please rest assured, we will address your concern to maintain the high standards we strive for. As a downtown hotel, we understand that noise disturbances can occur, and we apologize for any inconvenience this may have caused. Acknowledging the importance of a comfortable and peaceful stay, we deeply regret falling short of your expectations in this regard. Thank you again for your valuable thoughts. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Róbert Kovács, General Manager

Lovely hotel at a great location

트립어드바이저 평점 5.0/5

Chrkol TripAdvisor 인증 리뷰

Nice hotel in the centre of Pest and very convenient for visiting the attractions etc. Breakfast was great with a big variety of cold and hot dishes. Beds comfortable, room clean and quiet. Reception was helpful and arranged for a packed breakfast the day we were flying as our flights was early in the morning.

Dear Chrkol, Thank you very much for taking the time to share your feedback with us! I am thrilled to learn that you had a wonderful experience during your stay at our hotel and that our location was convenient for exploring Budapest's attractions. It is fantastic to hear that you appreciated our breakfast offerings and that you found your room to be comfortable, clean, and quiet. As guest satisfaction is one of our top priorities, we strive every day to go the extra mile for our guests. Therefore, we are honored that you appreciated our efforts regarding the arrangement of the take-away breakfast. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. Kind regards, Róbert Kovács General Manager

최악의 숙소

고객 평점 0.5/5

익명 비즈니스 - 전체(All) 통지 확인

샤워호스는 줄줄 새고 .. 방은 퀘퀘한 냄새.. 스푼 하나 가져다 달랬더니 내려와서 가져가라 함 ㅋ 물도 자기들 마음대로 가져다 두는 날이 있고 그대로 두는 날이 있음 ㅋ 출장지에서 가까워서 몇번이나 갔는데 매번 불친절하고 지저분한 건 여전함 좀 멀더라도 다른 곳에서 머물예정~

Dear Valued Guest, Thank you for taking the time to share your thoughts about your recent stay at our hotel. As guest satisfaction is one of our top priorities, we take all feedback extremely seriously, especially from our loyal clients like you. However, I regret to learn that your experience with our services did not meet the high standards we strive for. We are committed to delivering exceptional service, and I sincerely apologize that we fell short of meeting your anticipated level of service. We appreciate you bringing these matters to our attention, and we regret any frustration they may have caused. Your experience does not reflect the level of service we aim to provide, and we assure you that corrective measures are being taken. At the same time, I would like to kindly encourage you to share your personal concerns during your stay at the hotel with no hesitation, in order to find the proper solution for you and ensure your wonderful stay with us. Should you reconsider staying with us in the future, we would welcome the opportunity to host you again and regain your trust in our hotel and services. Kind regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

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그 외 웹 사용자 평가 등급

  • 1,313 리뷰 9.6/10 위치
  • 1,126 리뷰 6.4/10 객실
  • 1,002 리뷰 8.7/10 서비스
  • 13 리뷰 8.2/10 인터넷 가격
  • 659 리뷰 8.1/10 조식
  • 656 리뷰 3.7/10 안락함
  • 443 리뷰 8.3/10 청결도
  • 240 리뷰 4.9/10 편의 시설

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