노보텔 하롱베이 4성

고객 평점 (ALL 평가) 4.4/5 47 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
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Ha Long Road, Bai Chay Ward, Vietnam, 200000 하롱시티, 베트남

호텔설명

호텔 추가 정보

  • "가까운 바다 전망(800m)"

  • "해변 진입로 맞은편 위치"

  • 썬 월드 하 롱 공원과 도심까지 차로 3분 거리

  • "도시에서 가장 인기 있는 실외 수영장"

  • "대부분의 객실에 발코니 구비"

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호텔 위치

노보텔 하롱베이

Ha Long Road, Bai Chay Ward, Vietnam
200000 하롱시티
베트남

GPS:20.951973, 107.041898

전화
팩스 +84 203 3848 018

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  47 리뷰

TripAdvisor 평가  4.0/5  1,154 리뷰

We stayed for only 2 days of our 4 days it was that bad.

트립어드바이저 평점 2.0/5

MarkJacqui3931 TripAdvisor 인증 리뷰

We arrived at Novotel Ha Long bay and the staff were friendly and efficient checking us in. As we are Accor plus members they gave us an upgrade and a welcome fruit basket. When we got to the room it was dated but clean and the view overlooked the foreshore. What we should have taken note of is why there were ear plugs beside the bed. Ever night from dark till around 1-2am there is an open air night club across the road pumping out extremely load music and spotlights directed at hotel so we had to wedge a towel in the balcony door to stop it rattling and muffle some of the noise. Even then it was still so loud that the building (because of its curved shape is a receiver) is constantly reverberating. Spoke to the staff the next morning and they said there was nothing they could do apart from move us to the mountain view side of the building if we wished. The breakfast was included in our package and was typical of Novotel buffet breakfasts but bakery items were less than average, hot options were OK but limited. Had lunch and also coffee at hotel and it was quite good. Following our 2nd night of a 4 night stay, we decided to forfeit any money paid and leave and went to another Accor property in Hanoi instead.

Lovely hotel

트립어드바이저 평점 5.0/5

luxtripsvietnam Friends getaway - TripAdvisor 인증 리뷰

Just checked out of Novotel and we had an amazing time! Great location, good beakfast. Our balcony room on the 10th F was clean with great view of the square and ocean. Kudos to Ms. Thu at the front desk, really went above and beyond to make sure we had everything we needed. Thanks for the wonderful service! We'll definitely be coming back next time.

Dear luxtrpsvietnam, Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Ha Long Bay. It is our great pleasure to receive your compliments regarding the hotel's location, breakfast served at the hotel. Rest assured that we will share your comments with our team, especially Ms. Thu at the front desk. This will serve as an encouragement as we always strive to bring superior service to every client. Once again, thank you very much for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

Disappointing

트립어드바이저 평점 2.0/5

tpp442016 TripAdvisor 인증 리뷰

Room OK all works fine ,Ok view out to the bay at a distance. Clean tidy hotel. Lots of buts , a little soulless. Staff unfriendly ,very unwelcoming when you can find them. The restaurant was not good at all ,lack of choice cold food uninteresting ,service uncaring. So disappointing as we stayed at the Novotel Bangkok which was brilliant a stark difference! They need a bit of training on customer service.

Dear tpp442016, Thank you for taking the time to review your recent stay with the hotel. I apologize that you did not enjoy your stay with us. We have taken your comments seriously to review our F&B service. Rest assured that we are applying the appropriate measurements and training to enhance our customer service. Many thanks again for bringing the issues to our attention and therefore giving us the chance to improve. We look forward to having a chance to better serve you in the future. Sincerely, The hotel management team

Great my trip

트립어드바이저 평점 5.0/5

Thanh H TripAdvisor 인증 리뷰

The staffs very helpful. All of them warm welcome my family. They provided all information we need special thanks to Thu receptionist. Breakfast very good many foods to choose. The room is great view looking to the sea. My family did enjoy and sure will share others.

Dear 868thanhh, Thank you for taking time to write us such wonderful review. We are absolutely delighted to hear of your great experience with our team. We appreciate all the great comments and will share your positive feedback with the entire team, especially Ms. Thu in reception. We are sure everyone will be encouraged by your kind words to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Sincerely, The hotel management team

A mixed experience

트립어드바이저 평점 3.0/5

471nguyenc 비즈니스 - TripAdvisor 인증 리뷰

My stay at Novotel Halong Bay hotel was a mixed experience. On the positive side, the room was clean and had good water pressure. The hotel’s location was convenient, being close to Sun World, Sun Marina, and various restaurants. However, there were several areas that could be improved. The room itself appeared old, with tired bed setup and bed linen. Upon arrival, there was only one receptionist available, and the computer at the priority counter for Accor members was not functioning. The lack of lighting in the lobby, restaurant, and lobby lounge gave the hotel a closed-off atmosphere, potentially due to cost-saving measures. I also noticed staff chatting amongst themselves in the lobby lounge, rather than attending to guests. As an Accor gold member, I did not receive the standard welcome letter or amenities that I have come to expect from other Accor hotels. In conclusion, the management of Novotel Halong Bay hotel should focus on bringing the hotel up to Accor standards and enhancing the overall guest experience. With some updates and improvements, this hotel has the potential to be a top choice for visitors to Halong Bay.

Dear 471nguyenc, Thank you for taking the time to review your recent stay with the hotel. Your feedback is extremely valuable to us as we strive to improve with every stay. We greatly appreciate your comments about aspects of the areas that need updating and improvements. They are all in our plans for future renovations. We are sorry to hear about your experience in the lobby lounge and the welcome that should be there for Accor hotel members. We have taken your comments seriously and are in the process of refresh training to make sure proper service standards are delivered to our customers. Thank you again for bringing these issues to our attention and therefore giving us the opportunity to improve. We sincerely look forward to an opportunity to welcome you back and better serve you in the future. Sincerely, The hotel management team

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 87 리뷰 8.4/10 위치
  • 134 리뷰 7.9/10 객실
  • 148 리뷰 7.3/10 서비스
  • 68 리뷰 5.7/10 분위기
  • 58 리뷰 4.9/10 안락함
  • 49 리뷰 7.1/10 조식
  • 39 리뷰 6.5/10 청결도
  • 37 리뷰 5.3/10 편의 시설

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하롱시티 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.