Sofitel Brisbane Central 5성

고객 평점 (ALL 평가) 4.5/5 7,232 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Sofitel Brisbane Central - Image 1
Sofitel Brisbane Central - Image 2
Sofitel Brisbane Central - Image 3
Sofitel Brisbane Central - Image 4
249 Turbot Street, 4000 BRISBANE, Australia

호텔설명

호텔 추가 정보

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

숙박

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호텔 위치

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

전화
팩스 +61 7 3832 4741

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  7,232 리뷰

TripAdvisor 평가  4.0/5  5,057 리뷰

Screen shot of booking site no good for a matched price.

트립어드바이저 평점 1.0/5

Mobile33199259313 TripAdvisor 인증 리뷰

I was told when booking direct the Hotel would match any booking site and to send a screen shot of the booking. I did that then they Director of Revenue wanted a shot which includes URL,room type, dates ,rate plan of stay which I had provided. This was all too much I went to another Hotel at a lower rate.

Bonjour Jon, I do apologise if our price match guarantee program did not meet your expectations, We try our best to ensure our direct price via ALL.com is the best price at all times. Regrettably, in line with our Price Match Guarantee conditions, we do require all the information which was requested by our Reservations team. To learn more about our Price Match Guarantee, please visit our website. We do hope that you found suitable accommodation in Brisbane and hope you give us an opportunity to welcome you in the future. Sincèrement, Tom Luxury & Guest Experience Manager

위치가 좋음

고객 평점 4.0/5

Kyeongah G. 커플 - 전체(All) 통지 확인

central역에서 바로 통해있어 위치가 무엇보다도 가장 좋았으며, 청소도 청결했습니다. 체크인 과정이 신속하고 직원들이 모두 친절했습니다. 그리고 업장마다 코멘트를 확인하며 세심하게 체크해주시는 모습이 좋았습니다.

고객님께, 저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다. 감사합니다. Rhianne Campbell Guest Experience Supervisor rh…

Hotel Felt Quite Neglected

트립어드바이저 평점 3.0/5

AucklandWiz TripAdvisor 인증 리뷰

We stayed the Sofitel, Brisbane because a number of years ago, we were staying in Brisbane and had a very lovely lunch here. We remembered it as being an upmarket hotel. We were not that impressed with this hotel this visit. We had come from the UAE where everything is very clean and tidy and attended to. The Sofitel felt neglected and in need of a good ‘polish’ for this level of accommodation. The rooms were very average and on seeing the images on their site, our room did not look like any of them at all. As this room was booked as my ‘free’ night as part of having an Accor Card, I would hope that they did not give us an old room because of this? Does make you wonder? Around the pool was grubby. I should not find old bottle tops under the loungers which had been there for more than the day. Also it looked as if the pool area had been hosed down, but the dirt got washed under the loungers and that was it. There it stayed. Everything felt just a little grubby. The buffet breakfast was very average. Nothing like it had been. Again, we had come from the UAE which had incredible breakfast options, and these were also available in the not so opulent hotels. So this breakfast was not very good. I would not go out of my way to stay here again. It certainly failed to match my recollection of what a great hotel this used to be

Bonjour, Thank you for sharing your feedback about your recent stay at Sofitel Brisbane Central. We sincerely apologise for falling short of your expectations and for any disappointment you experienced during your visit. We regret to hear that the cleanliness and presentation of our hotel did not meet your standards, especially coming from a place where attention to detail is highly valued. Your concerns about the condition of your room and the pool area have been duly noted, and we will work diligently to address these issues and ensure that our facilities are well-maintained at all times. Furthermore, we apologise for the discrepancies between your expectations and the actual experience, particularly regarding the room and the buffet breakfast. We strive to provide a high standard of service and accommodations to all our guests, and we regret that we did not meet your expectations on this occasion. Your feedback is invaluable to us, and we will use it constructively to improve our services and facilities for the future. We appreciate your loyalty as an Accor member, and we assure you that your room allocation was not influenced by your membership status. We understand your decision not to return, but should you reconsider, we would welcome the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve. Thank you once again for your feedback, and we hope to have the chance to welcome you back in the future under more favourable circumstances. Merci, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Dissappointing stay.

트립어드바이저 평점 3.0/5

Ron C TripAdvisor 인증 리뷰

Club room 2903. Body lotion empty. No hand towel. No hair conditioner. No turn down service with chocolate on pillow. No note paper and pen. Mellisseme!.Friday night. Split sitting. Arrived at 6.30 for our booked sitting. Lounge still full from first sitting. NO FOOD LEFT from 1st seating. We asked for food to be replenished & SOFITEL took 45 mins, food arrived at 7.05pm & they started clearing it away at 7.25pm. DO NOT BOOK 2ND SEATING, Lefterover cheese plater was messy & was contaminated with nuts, no consideration for nut allergy sufferers! No food left from 1st seating & staff were reluctant to refill the food. No biscuits, no fresh food sticks, no dips, no cold meats, extremely disappointed! There were some afternoon tea sponge cake & scones left for canapes. How sad! Next morning the breakfast was the same, many of the offerings were empty. Very slow service to refill all options. Very poor!

Bonjour, We are deeply sorry for the subpar experience you encountered during your stay with us. Your feedback is invaluable, and we sincerely apologise for the shortcomings in our service. It is unacceptable that essential amenities like body lotion, hand towels, and hair conditioner were not provided in your room, and we regret the oversight. Regarding your experience in Club Millesime, we apologise for the delay in replenishing the food and the inconvenience caused by the split seating arrangement, we have had to implement this in order to provide an experience to all of our guests, on this occasion we certainly could have done better. We understand your disappointment with the limited food options and the slow service during breakfast. Please know that we take your feedback seriously, and we will address these issues with our team to ensure they are rectified promptly. We value your patronage and apologise for failing to provide the exceptional experience you deserve. Should you consider giving us another opportunity, we would appreciate the chance to regain your trust and provide you with the outstanding service and hospitality synonymous with Sofitel Brisbane Central. Thank you for bringing these matters to our attention. We have taken note of your concerns and will work diligently to prevent similar occurrences in the future. Merci, Thomas Annand Luxury & Guest Experience Manager

위치좋음

고객 평점 4.0/5

익명 가족 - 전체(All) 통지 확인

카페트냄새가 좀 나고 커넥팅룸을 배정받았음.

고객님께, 저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다. 감사합니다. Rhianne Campbell Guest Experience Supervisor rh…

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,212 리뷰 9.5/10 위치
  • 2,588 리뷰 7/10 객실
  • 3,356 리뷰 9/10 서비스
  • 17 리뷰 5.4/10 인터넷 가격
  • 1,155 리뷰 7.7/10 레스토랑
  • 803 리뷰 7/10 분위기
  • 728 리뷰 7.6/10 편의 시설
  • 665 리뷰 8.5/10 조식

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.