Novotel Erlangen

고객 평점 (ALL 평가) 4.5/5 1,883 리뷰

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호텔설명

호텔 추가 정보

  • Air-conditioned rooms

  • Free WIFI available in all rooms

  • Family rooms, children's play area and special family offers

  • Beautiful garden with sun terrace

  • Modern fitness center

숙박

호텔 위치

Novotel Erlangen

Hofmannstrasse 34
91052 ERLANGEN
Germany

GPS:49.592866, 11.013377

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

NOVO2

Simple and straightforward, loose and relaxed: this is Novo2. An innovative combination of bar lounge and eatery, enriched by a modern food concept. An inspiring, lively and stimulating place which combines work, socializing and eating.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,883 리뷰

TripAdvisor 평가  4.0/5  654 리뷰

Average hotel, good if traveling with a pet

트립어드바이저 평점 3.0/5

24brentv Couples - TripAdvisor 인증 리뷰

Booked this hotel with points when traveling back home from vacation. Positives: - Very good soundproofing of the room - Clean parking garage which seems secure (18€/night) - Executive room has quite a large terrace which is ideal if traveling with a dog - Friendly staff Negatives: - Bed extremely saggy - Breakfast is ok but 24€/person/night which is way to much - Rooms feel very old Would stay again if the price was low or when booking with points again.

Dear 24brentv, Thank you for your positive remarks on teh staff, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mesut Kesici, General Manager / Direktor

A terrific hotel and staff!

트립어드바이저 평점 5.0/5

Glenn B TripAdvisor 인증 리뷰

My wife and I spent four nights at this hotel. We found the experience to be excellent. The staff consistently presented with a warm and supportive disposition. The place was clean and located well compared to the downtown area. Breakfast were of a very high quality (and quantity). From the hotel, we easily walked to the Marketplatz, the museums, restaurants, and malls. Getting to and from Erlangen was easy via an excellent train service. We recommend this hotel and its staff without reservation.

Dear GlennB862, Thank you so much for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Mesut Kesici, General Manager

Disappointing reaction from staff after finding cockroaches in my room

트립어드바이저 평점 1.0/5

D2852YKjorged 비즈니스 - TripAdvisor 인증 리뷰

Staff response after finding cockroaches in my room was beyond acceptable and disappointing. No action was taken by staff, leaving the roaches in the room and offering a worst room than the one I already had. When mentioned that the room that was being offered was worst the reaction of staff was “This is what we have take it or leave it, claiming there were no more rooms on that same floor (not considering other options even after incident)

Dear D2852YKjorged, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the house-keeping and our service did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. But FYI: It wasn't cockroaches, but insects that came in through the open window. Unfortunately, this can never be completely prevented. We hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, Mesut Kesici, General Manager / Direktor

위치가 좋음

고객 평점 4.0/5

Soonuk K. 비즈니스 - 전체(All) 통지 확인

바로 앞에 Gas station이 있어 일요일에도 웬만한 건 살 수 있음. 특히 냉장고가 없는 NOVOTEL의 경우 Gas station의 위치가 신의 한수임

Dear Mr. K., Thank you very much for your visit and for taking the time to review your stay at Novotel Erlangen. Of course, we do acknowledge, that there is still “room for improvement” in some category. Please be assured that these particular issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. We are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, The team of the Novotel Erlangen

한적하고 조용한 위치, 친절한 직원들

고객 평점 5.0/5

J. 비즈니스 - 전체(All) 통지 확인

프랑크푸르트에서 뮌헨으로 이동 중에 1박을 했습니다. 조용한 지방 소도시의 전형적인 분위기였습니다. 주차시설도 좋고, 조식 메뉴도 나쁘지 않았습니다. 특히나 리셉션에서 근무하시는 실비아라는 분의 친절함과 세심한 서비스가 너무나 인상적이었습니다. 다음 번에도 투숙할 의향 100%입니다.

Dear Mr.J., Thank you for staying with us at Novotel Erlangen and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories, and the great remarks on Sylvia. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Novotel Erlangen

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 471 리뷰 9/10 위치
  • 860 리뷰 6.7/10 객실
  • 821 리뷰 9.3/10 서비스
  • 24 리뷰 6.5/10 인터넷 가격
  • 479 리뷰 8.9/10 조식
  • 338 리뷰 7.5/10 청결도
  • 175 리뷰 4.9/10 가격 대비 가치
  • 11 리뷰 3.1/10 웰니스 센터

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