Novotel Queenstown Lakeside 4성

고객 평점 (ALL 평가) 4.3/5 4,268 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Queenstown Lakeside - Image 1
Novotel Queenstown Lakeside - Image 2
Novotel Queenstown Lakeside - Image 3
Novotel Queenstown Lakeside - Image 4
Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

호텔설명

호텔 추가 정보

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

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호텔 위치

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

전화
팩스 +64 3 442 7469

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  4,268 리뷰

TripAdvisor 평가  4.0/5  3,966 리뷰

2023으뜸 시설

Best central location in Queenstown

트립어드바이저 평점 5.0/5

urbanite88 TripAdvisor 인증 리뷰

I had a very nice one night stay at Novotel Queenstown to see the beautiful autumn colours. I appreciated the upgrade to lake front room on the 4th floor as I’m accor gold. The room was very adequate, not brand spanking new but it had everything I needed and was very clean. The bed was comfy with nice cotton bedlinen and I slept well. The aircon control was a little fiddly to use, I found. I liked the opening windows though. The hotel has the best central location in Queenstown as it’s in the middle of the CBD. The room rates reflect this, (although I used my accorplus night voucher for this stay). Queenstown is not a cheap town to stay, so I feel for the room rates offered it’s probably a fair deal for such a good location. The lake view from my room was somewhat obscured by council trees (which the hotel can’t do anything about) but you can step straight out of the hotel to that glorious promenade on the Queenstown lakefront. It’s just gorgeous at dusk. I think I’d try and get a ground or first floor lakefront room next time. I liked being able to go for a stroll and then go back to my room. There’s no free parking, being in the CBD. I elected to get the valet parking for $28 which was very efficient. I would return to this property again if the rate was right. I loved the central location, you can’t beat it. I prefer this over walking up a hill to get back to my hotel room in Queenstown!! NB I had fish and chips at the food truck, Eriks, opposite the Novotel entrance. I wouldn’t recommend that place. A bit subpar and expensive.

위치가 너무 좋습니다.

고객 평점 5.0/5

최. 가족 - 전체(All) 통지 확인

퀸스타운 베이 바로 앞에 위치하여 어디를 가도 도보로 이동할 수 있습니다. 골드 회원인데 알파인뷰 룸으로 업그레이드해주셔서 감사했습니다. 4일째는 남편이 예약해서 스탠다드 룸으로 옮겼는데, 저는 스탠다드 룸도 좋았습니다. 알파인뷰 룸에는 없던 샤워기가 있었고, 세면대도 훨씬 커서 더 편리하더라구요. 편안한 로비와 캐주얼한 조식당도 만족했습니다.

위치가 좋아요.

고객 평점 5.0/5

익명 가족 - 전체(All) 통지 확인

위치가 너무 좋아서 퀸스타운 여행하기에 너무 편했습니다. 밖으로 나가면 바로 퀸스타운 베이가 있고, 어디를 가도 15분 내로 갈 수가 있었습니다.

Needs a refit/update

트립어드바이저 평점 3.0/5

Jo T TripAdvisor 인증 리뷰

We stayed here for 4 nights. While the rooms were very clean they were also old, tired and well worn. Our bathroom basin had a very large crack in it, and so, while it was still completely functional, it didn't look so great. The carpets and curtains are worn and dated. The beds were huge (could be queens instead of kings and have a little more space in the rooms?) and reasonably comfortable. You pay for the location, not the quality of the rooms. Quite expensive for what we got. The staff on the other hand were exceptional. All of the staff. From the front desk, to the cleaning staff. All were super friendly, professional and very efficient. Absolute credit to the hotel. The location is fantastic and close to everything. We could walk to the gondola/luge in 15 mins. A couple of places we found to eat that we really liked.... Yonder (we had breakfast there, but they did other meals too), Fergburger and hands down the best place was Ferg Bar. Had amazing food, great staff and really cool atmosphere. Good breakfast, and coffee too. Patagonia for hot chocolate and ice cream. Avoid Erics fish and chips, that is a food truck across from the Novotel. Very ordinary fish and chips, and not worth what you pay. Go to the pub in Arrowtown for excellent fish and chips. Although I'm sure there are plenty of places you could find fish and chips within walking distance of the hotel.

Dear Andy Thanks for the informative review - we appreciate your feedback. The hotel is due for refurbishment and we as management are working with the owners of the hotel to finalise designs for this work which hopefully will happen in the not too distant future. Our role in the meantime is to try to present the hotel in a clean and tidy fashion and to have great staff - we try hard to achieve this and in most cases I think we do pretty well. We have replaced a number of carpets recently, replaced all the beds, tidied up the lounge area, replaced 2 or the 3 lifts with the 3rd starting next week, replaced the WIFI system and we are currently repainting a number of rooms - our aim is to keep doing what we need to until such time as our major refurbishment project - this will be extensive and will change the experience our guests get totally. We are very excited to get going on this work and being able to have the very best location, great staff AND an upgraded facility. It is through comments such as yours that we can focus on what we want to deliver and get the owners to commit to the works. regards Jim Moore General Manager

Greatly Disappointed, Poor Management

트립어드바이저 평점 1.0/5

Curiosity68500397874 TripAdvisor 인증 리뷰

Avoid this hotel at all costs. They will charge you for food or services you have not availed of. I filed a complaint to the NZ Commerce Commission as a breach of the NZ Fair Trading Law. The old outdated and run-down rooms, facilities, and halls are not worth the money you paid for. This is the result of poor management. When you complain, nothing happens. This organisation has a bad culture that is unsuited to the business climate in New Zealand. If you or a family member ended up being the next victim, it would be unfortunate. Very outrageous conduct by management and staff.

Dear Curiosity68500397874 As mentioned when you made contact with me I have the right of response to this review to allow context. Anyone reading this should be aware that: 1 The reviewer is correct a charge for 1 burger ($36) went to their account in error 2 Immediately it was agreed that the charge was wrong and a correction was made 3 On check out the guest started yelling and filming our team and causing some disruption 4 The guest claimed they missed their taxi to the airport due to this confrontation and it was agreed that we would pay for this Following this the guest wrote to me and offered to accept a payment of $5000 to settle his complaint or he would take a complaint to the Commerce Commission and the NZ Police - I refused to accept such a ridiculous demand and to be threatened in this way. He then said he would accept a full refund of $1160 which again I felt uncomfortable with and refused. He has threatened legal action and I have suggested he take whatever action he desires - it appears that he has fallen back on writing Tripadvisor reviews. We maintain that we credited the charge that was identified as incorrect immediately and offered to pay the taxi that was missed and may have done more if the guest had been reasonable. Hopefully this gives some context to this review. Jim Moore General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,309 리뷰 9.4/10 위치
  • 2,339 리뷰 5.9/10 객실
  • 2,321 리뷰 8.7/10 서비스
  • 30 리뷰 5.9/10 인터넷 가격
  • 878 리뷰 5.3/10 안락함
  • 725 리뷰 5.9/10 청결도
  • 623 리뷰 7.5/10 조식
  • 617 리뷰 4.7/10 편의 시설

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Queenstown 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.