이비스 덴하그 시티 센터 3성

고객 평점 (ALL 평가) 4.3/5 1,352 리뷰

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이비스 덴하그 시티 센터

Jan Hendrikstraat 10
2512 GL 덴하그
네덜란드

GPS:52.075916, 4.307236

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

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IBIS KITCHEN

During the day, our restaurant offers a themed approach to food, with themes varying from one ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler !

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,352 리뷰

TripAdvisor 평가  4.0/5  1,313 리뷰

Good value for money

트립어드바이저 평점 4.0/5

LottyLou0485 Friends getaway - TripAdvisor 인증 리뷰

Good location, clean and spacious rooms, sufficient for the price paid, could have done with a few more towels in the room (no hand towels) and some tea/coffee facilities. We had 2 interconnecting room as a group of 4 friends in The Hague for a parkrun.

Dear Lotty, Thank you for taking the time to share your feedback. We're delighted to know that you found our location convenient and our rooms clean and spacious. It's great to hear that our accommodations were a good match for the price you paid. Regarding the towels, we always aim to provide the right amenities for a comfortable stay, and we take note of your preference for additional hand towels. We also appreciate your interest in tea and coffee facilities; please note that these are available in our Premium rooms for future visits. We hope to have the pleasure of seeing you again in the future. Kind regards, Team ibis Den Haag City Centre

Unexpectedly terrible experience in a nice-looking hotel

트립어드바이저 평점 1.0/5

Dan S TripAdvisor 인증 리뷰

TL;DR: the staff is just awful. Regarding the rooms and interior, things that are present there are of good quality (bed, table, chair, shower), but some things are missing (there is no fridge/minibar, no teapot). Also, it is too cold in the room, less than 20 degrees, without the option to control it. The breakfast is rather good. The hotel does not accept cash payments In more detail: my experience with this hotel started when I was getting into the plane. I received an email that the hotel tried to charge the price for the room from my card, at it was not available. During the booking I specifically chose the option to pay at the hotel (which was more expensive). I immediately contacted the hotel by the email telling that there was a failed attempt to charge/reserve the money, but I am going to pay when I arrive. The staff replied to me telling that everything is Okay, my reservation is preserved. They also asked me about a more exact arrival time. We subsequently exchanged some more emails. Due to a flight delay, I arrived at the hotel only at 04:30. The first thing I experienced there is that entrance doors were closed and the staff member was talking to me by an intercom, and the first thing he said is that there are no rooms. That surprised me since I was writing those emails trying to keep them informed about my arrival time. After being told that I have a reservation the staff member has let me in, but the said that they have computer problems and that computers are offline, and for that reason he does not see my reservation. After some more time he said that he somehow found my reservation, but it is cancelled because an attempt to reserve money on my card has failed. Which means that they lied to me by email saying that my booking is OK. And all that happens at 04:30 when I am of course super tired and want to sleep badly. He that said that luckily the room that was designated for me was still free and I can re-create the reservation right now, at the counter (which was more expensive as far as I remember and actually sounds like cheating considering those emails). I said that I want to pay in cash and the staff member told me that they did not accept cash payments at all. This was not mentioned on the website and was a complete surprise for me. I said that I did not have a full amount of required money on my card, and the staff member offered me to go to the street and look for another hotel. All of that happening in the middle of the night in an unfamiliar city. After some thinking I offered the staff to split the reservation into 2, of which I was paying the first, smaller one, immediately, and second one later. I specifically asked if I will have to change rooms and the staff member told me that I won't - the room in the second reservation will be the same. The next day, when paying for the second reservation, the person at the counter (now the different one) was trying to charge me for the whole stay, not for the remaining part. Thankfully I noticed that the amount of money was wrong and and we figured out the correct amount. On the third day new absurd things started to happen. My first reservation has ended, but I was confident that new reservation started without me having to do anything. Around the afternoon I going to change my clothes, and before that I have put a "do not disturb" sign on my door. However, while I was changing clothes the cleaning staff member knocked at the door and, before I could say anything, opened it. I was not fully dressed, but, nevertheless, they started talking to me saying that the have to clean the room and that I should check out. I told them that I am not, and the door closed. I was standing in the room being super super surprised and doing nothing. And until I did anything, this whole thing repeated the second time. Another cleaning staff member knocked at the door, opened it immediately after that despite the "do not disturb" sign and started arguing with me although I was not full dressed. Only after some time the staff member agreed to go to the reception desk together and ask them. After that they closed the door. I got dressed and exited the room to go the reception desk. And when I exited the staff member said that while I was dressing she actually called the reception and they told her that I indeed can stay in that room.

Dear Dansc, Thank you for sharing your review. We're pleased to hear that you appreciated our quality beds and the variety of options at our breakfast buffet. However, regarding your concerns, we usually offer a seamless service and are disappointed to hear about the challenges you faced. We try to make sure that our payment policies, including the non-cash payment system, are clearly communicated across our platforms to ensure transparency with our guests. Furthermore, we apologise for any inconvenience regarding the additional oversights and miscommunication. We’re also sorry for any distress caused by the confusion with our housekeeping service during your stay. We will certainly address your concerns internally to ensure we better meet your expectations in future. Regarding room temperature, our air control system is designed to maintain comfort, adjusting according to external temperatures, and we appreciate your input. We hope to have the opportunity to welcome you again. Seasons greetings, Team ibis Den Haag City Centre

Usual experience ruined by air vent.

트립어드바이저 평점 4.0/5

sylviawT3315MC TripAdvisor 인증 리뷰

This is the third time we stayed here rooms good breakfast,evening meals food good and staff there excellent. The air vent in bathroom is on 24hrs and cannot be turned off. It was noisy and made room cold. Offered ear plugs but no use. Will not be coming again.

Dear Sylviawt, Thank you for your detailed feedback. We are delighted to hear that you enjoyed our comfortable rooms, delicious breakfast, and excellent staff during your stay. It's always a pleasure to welcome returning guests and we appreciate your loyalty. However, we regret to learn about the issue you faced with the air vent in the bathroom. Our rooms are equipped with an air control system that adjusts the temperature based on the outside conditions, and we understand that it may have caused some inconvenience. We apologize for any discomfort you experienced and will take your feedback into consideration for future improvements. We'd love to have the opportunity to welcome you again. All the best, Team ibis Den Haag City Centre

Nice affordable hotel

트립어드바이저 평점 4.0/5

betsco21 TripAdvisor 인증 리뷰

We enjoyed our stay here. Comfortable room with everything we needed. Good location for walking all over the city. They held our luggage for us and were friendly. I liked the view from our upper level room.

Dear Guest, We would like to thank you for this positive review of your experience in our hotel. We are delighted to hear that you found our rooms comfortable and well-equipped, and that our location was convenient for exploring the city. Our team truly appreciates your kind words about their friendliness and assistance with your luggage. It's great to know that you enjoyed the view from your upper-level room as well. We look forward to welcoming you back on a future occasion. Best wishes, Team ibis Den Haag City Centre

Club Cycling Trip to Holland

트립어드바이저 평점 5.0/5

Cycling4You TripAdvisor 인증 리뷰

We were a group of 13 cyclists en route to Amsterdam and we stayed here on Tuesday 22 August. The hotel is in a great location and they were very accommodating with various hours of check in and storage of our bikes. It was a bit disappointing that I was told I couldn’t charge my sandwich and drink to my room, especially as the next drink I had I was told I could. That being said AJ was great. He helped me move my bike to my room (when I had been told my the same member of the hotel team that wouldn’t let me charge anything to my room that I couldn’t store my bike there). He was also very helpful when my safe was beeping involuntarily and nothing was too much trouble for him when answering questions. The team at breakfast were great and the buffet was just what we needed for our long day ahead. Thank you very much.

Good morning, Thank you for your kind review. We are delighted to hear that our location was convenient for your cycling trip and that our team was able to accommodate your check-in times and bike storage needs. It's great to know that you enjoyed our breakfast buffet and found it suitable for your long day ahead. We appreciate your kind words about AJ and his helpfulness during your stay. We apologize for the inconsistency regarding charging items to your room and the initial confusion about bike storage. We will address this with our team to ensure better communication in the future. We are committed to providing a seamless experience for our guests and appreciate your understanding. We look forward to seeing you again in the future. Best regards, Team ibis Den Haag City Centre

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그 외 웹 사용자 평가 등급

  • 1,177 리뷰 9.2/10 위치
  • 1,524 리뷰 6.1/10 객실
  • 1,032 리뷰 8.8/10 서비스
  • 23 리뷰 7.8/10 인터넷 가격
  • 603 리뷰 5.6/10 청결도
  • 597 리뷰 8.3/10 조식
  • 265 리뷰 4.4/10 가격 대비 가치
  • 181 리뷰 8.1/10 분위기

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