Novotel Cusco 4성

고객 평점 (ALL 평가) 4.6/5 467 리뷰

Novotel Cusco - Image 1
Novotel Cusco - Image 2
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Calle San Augustin 239 -, 08002 CUSCO, Peru

호텔설명

호텔 추가 정보

  • Two children up to 16 years old can stay with their parents at no cost

  • The Novotel Cusco is just 5 minutes from the center of Cusco

  • Enjoy the exhibition of fabric paintings at the hotel

  • 6 minutes by car to San Pedro market.

  • 20 minutes from Alejandro Velasco Astete Airport

숙박

호텔 위치

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

전화
팩스 +51 84 581034

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 레스토랑
  • Wi-Fi
  • 조식
  • 바
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  467 리뷰

TripAdvisor 평가  4.5/5  2,136 리뷰

2023으뜸 시설

Amazing Service and Beautiful people working there

트립어드바이저 평점 5.0/5

Jade A TripAdvisor 인증 리뷰

I cannot thank Alex, Jojan and Carlos (doorman) enough. They went above and beyond for my husband and I after experience some difficulties at the airport. They were so helpful and understanding and did their best to accommodate the both of us. I had tears in my eyes because they were just so kind and generous people that made mine and my husbands stay at Novotel Cusco unforgettable and I hope they know how much I appreciate the three of them!! Kind kind people.

Dear Jade We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Exceptional Experience!

트립어드바이저 평점 5.0/5

J S Couples - TripAdvisor 인증 리뷰

We enjoyed a delightful stay. I want to personally commend the entire staff especially Primitiva Cosio, whose attentive, gracious, and exceptional service reflects the hotel’s mission to provide a wonderful experience to its guests. The premium location is steps away from the bustling Plaza de las Armas which offers quality options for dining and shopping. The breakfast buffet offers a wide array of local fare. Thank you Novotel for the memories and experience.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Great location and customer service, but do request rooms in the colonial structure.

트립어드바이저 평점 3.0/5

Londonfamily04 TripAdvisor 인증 리뷰

Really great service, especially Ricardo at front desk. The colonial (front end) of the building is beautiful and location is good, just a few doors down from the JW Marriott. However, do make note to request specific rooms as I let myself be guided by the rooms on their site. The posterior end of the building is a new wing with standard rooms that need serious updating. I did not feel like I was staying in a Novotel hotel and definitely wouldn't return to those rooms.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Beautiful lobby, poor room.

트립어드바이저 평점 3.0/5

davidtk1974 TripAdvisor 인증 리뷰

The lobby of this hotel is stunning but the room in which we stayed was well below expectations. The room was very small and located in a non-historic part of the building. The decor was psuedo-modern and at a level of refinement that I associate with a budget hotel.

Dear David, Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Great location and wonderful staff

트립어드바이저 평점 5.0/5

Andrea D Couples - TripAdvisor 인증 리뷰

We loved the location, the large internal courtyard with a fountain and fresh flowers, the breakfast options, and the staff. We got to know Dante, a constant pleasant and affable presence, who served us breakfast, lunch, and dinner. I highly recommend this hotel.

Dear Andrea, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 538 리뷰 9.7/10 위치
  • 559 리뷰 6.6/10 객실
  • 791 리뷰 9.2/10 서비스
  • 11 리뷰 8/10 인터넷 가격
  • 299 리뷰 7.7/10 조식
  • 294 리뷰 5.2/10 안락함
  • 292 리뷰 9.3/10 편의 시설
  • 126 리뷰 9/10 청결도

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