Novotel Genève Centre 4성

고객 평점 (ALL 평가) 4.4/5 3,309 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Genève Centre - Image 1
Novotel Genève Centre - Image 2
Novotel Genève Centre - Image 3
Novotel Genève Centre - Image 4
Rue de Zurich 19, 1201 GENEVA, Switzerland

호텔설명

호텔 추가 정보

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

숙박

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호텔 위치

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

전화
팩스 +41 22 909 90 01

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  3,309 리뷰

TripAdvisor 평가  3.5/5  1,710 리뷰

Best hotel in town!

트립어드바이저 평점 5.0/5

granot26 TripAdvisor 인증 리뷰

A very nice, affordable and friendly hotel. Good service. Our rooms are always clean. Breakfast were good, different choices to eat and fresh. We met Betsy, she's a good and loving person. She helped my son especially in doing pancakes! It's fun staying in Novotel Geneva Centre!

Room for improvement

트립어드바이저 평점 3.0/5

Esha H TripAdvisor 인증 리뷰

This was our last leg on a 2 week Europe trip so we’ve already stayed at quite a few hotels for comparison. The Novotel in Geneva provided a decent stay, however just some criticism from a couple of tourists visiting Geneva. We stayed in April 2024 and we were not impressed with the service provided by the front reception desk. We found the receptionists not very welcoming and cold. Knowing that we are tourists from out of the country they didn’t seem to provide us with much guidance within Geneva and we completely missed part of the city due to this. Just a heads up there’s an additional city tax charge that is charged separately from the cost of the room. The washrooms are not well maintained and designed poorly, particularly for elder people. The tubs are not designed for the high water pressure and as a result, the bathroom floors get drenched. All the outlets in the bedroom are not in working condition and are not compatible with standard plug converters for Europe. Coffee wasn’t replaced daily as courtesy and although a complimentary bottle of water was provided, we were not notified upon check-in. However, the breakfast selection was great, the quality of the food was good and the host at the breakfast was always very friendly and smiley. This may be a hotel catered to professionals and not tourists. While overall the stay was good, with improving these little attention to details it could’ve been 5/5.

Dear Guest, Thank you for your review. We are delighted to hear that you enjoyed our breakfast selection and found the quality of the food to be good. Your kind words about the friendliness and service of our breakfast host are greatly appreciated and we are proud to have made a positive impression in this regard. We regret to hear that the service provided by our front desk did not meet your expectations. Our team strives to offer a warm welcome and comprehensive guidance to all our guests, although we do try not to overload guests with too much tourist information as we are always at your disposal for recommendations and advice. We are also concerned to learn about the issues you faced with the maintenance and design of the washroom and the bedroom outlets. Please be assured that we regularly check the functionality of our facilities and we are committed to ensuring all amenities meet our high standards of quality and safety. Regarding the coffee pods, we offer a complimentary daily refill in our Executive rooms, and our other guests can request additional pods through room service. We understand the importance of clear communication about the services available, including the provision of a complimentary bottle of water, and we will make certain to reinforce this with our team. We recognize the importance of providing our guests with all necessary information, including any additional city tax charges, and we will review our check-in procedures to ensure this information is consistently communicated. Thank you for bringing these matters to our attention. Your feedback is invaluable in our ongoing efforts to enhance the guest experience. We hope to have the pleasure of welcoming you back in the future for an improved experience. Warm regards, Nicolas Goureau General Manager

Ok hotel close to the station and lake

트립어드바이저 평점 3.0/5

Trekker2020 비즈니스 - TripAdvisor 인증 리뷰

Rooms are ok and location is fine too. The room I got, 625 has no view but also is very quiet as it is the back of the hotel. Breakfast is ok but there should be soy milk available with no need to ask everyday for it. One of the coffee machines was broken a couple of days or may have not been broken, just not maintained by the breakfast staff. One item to improve is the nasty smell of the pipes in the bathroom. This is something that happens for lack of maintenance.

Dear Guest, Thank you for taking the time to share this feedback. We're glad to hear that the quietness of your room contributed to a peaceful stay and that you found our location convenient for your needs. Our team strives to maintain a serene atmosphere. We appreciate your feedback regarding breakfast options; our diverse buffet aims to cater to all preferences, including a range of milk alternatives. Additionally, we're addressing the upkeep of our facilities continuously to ensure everything is in perfect working order. We regret to hear about your experience with the bathroom odour and want to assure you that our maintenance team is dedicated to resolving such issues promptly. We hope to welcome you again for an even more enjoyable stay in the future. Warm regards, Nicolas Goureau General Manager

Pleasant enough

트립어드바이저 평점 4.0/5

NautiusMaximus TripAdvisor 인증 리뷰

This was a pleasant hotel to stay in, with comfortable rooms and helpful staff. One minus point was the queue for check in: I was waiting quite a while before they got to me, but I can't think of anything else wrong with the hotel. If you're arriving by train it's only a few minutes' walk from the station. There was a reasonable breakfast buffet. I've had more extensive hotel breakfasts, but they have all the basics covered. This hotel seems to be in a part of town with a large middle eastern population, so they had some things you might not expect for breakfast from that part of the world, such as flatbreads and hummous, which made a nice change.

Dear Maxim, Thank you for taking the time to review your stay. We're delighted to hear that our comfortable rooms and the helpfulness of our staff contributed positively to your stay. It's also great to know that our proximity to the train station added convenience to your travels. We regret to hear about the wait you experienced during check-in and appreciate your patience. Our team strives to ensure a swift and welcoming arrival for all our guests, and we're continuously working to improve these processes. We're glad that our breakfast buffet, offering a variety of choices including some Middle Eastern options, was to your liking and provided a pleasant start to your day. We would love to welcome you back on a future occasion. Kind regards, Gregory Viandaz Operations Manager

Nice hotel, free spa and good breakfast

트립어드바이저 평점 5.0/5

Connector29132439081 가족 - TripAdvisor 인증 리뷰

Great hotel, nice breakfast (free for kids 16 and younger) which was a great deals for us. Best shawarma nearby, great cocktails at the bar downstairs. Lyuba at reception was the greatest to make our check in easier. No idea what the bad reviews are about…Cant wait come back to Geneva and Novotel!

Dear Guest, Thank you for sharing your experiences at our hotel. We're delighted to hear that our breakfast offerings were to your satisfaction, and it's fantastic to know it added value to your stay. Our team, especially Lyuba, is thrilled to receive your kind words and acknowledgment for making your check-in process smooth. We're also pleased that our bar's cocktail selection made a positive impression. We eagerly await your next visit to our establishment and hope to exceed your expectations once again. Best wishes for 2024, Nicolas Goureau General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,094 리뷰 8.7/10 위치
  • 1,330 리뷰 7.2/10 객실
  • 1,429 리뷰 8.6/10 서비스
  • 16 리뷰 8.8/10 인터넷 가격
  • 627 리뷰 8.4/10 조식
  • 520 리뷰 8.2/10 청결도
  • 9 리뷰 3.1/10 수영장

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