풀만 멜버른 시티 센터 5성

고객 평점 (ALL 평가) 4.4/5 3,028 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
풀만 멜버른 시티 센터 - Image 1
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풀만 멜버른 시티 센터 - Image 4
195 Swanston Street, 3000 멜버른, 호주

호텔설명

호텔 추가 정보

  • 멜버른 시내 중심부에 위치한 업무와 여가를 위한 완벽한 여행지입니다.

  • 멜버른 최고의 음식과 패션을 바로 눈앞에서 즐기며 멜번의 다양한 즐거움을 만끽하세요.

  • 멜버른의 엣지 있는 창의성을 반영하여 세심하게 디자인된 204개의 넓은 객실.

  • 15층에 위치한 클럽 라운지와 1954호실에서는 게스트와 프라이빗 이벤트에 멋진 전망을 제공합니다.

  • 모든 시설이 완비된 최첨단 헬스장

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호텔 위치

풀만 멜버른 시티 센터

195 Swanston Street
3000 멜버른
호주

GPS:-37.812876, 144.96526

전화
팩스 +61 3 9663 4711

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  3,028 리뷰

TripAdvisor 평가  4.0/5  200 리뷰

2023으뜸 시설

Average at best - certainly not 5 star

트립어드바이저 평점 2.0/5

paul h TripAdvisor 인증 리뷰

This hotel falls far short of a 5-star experience, especially considering the hefty price tag of over $300 per night. Upon our arrival, we were greeted with a frustratingly long wait of over 20 minutes just to check in. With only 2 check-in desks available, it was evident that the staff were not adequately trained, and the absence of management was notable. When I inquired about grabbing a late lunch within the hotel premises, I was informed that all the restaurants were closed. However, I couldn't help but notice an elevator advertisement stating the rooftop bar was open. Upon bringing this to the attention of the Bar Manager, he didn't seem surprised and simply thanked me for letting him know about the miscommunication. During the check-in process, they conveniently forgot our 'Welcome Drink' as Accor Members, initially claiming we were not eligible. It wasn't until I showed proof on the Accor App that they acknowledged their oversight and provided the drink. Overall, the check-in experience was lackluster and far from welcoming, which was disappointing considering the reputation one would expect from a Pullman property. Moving on to the room, it was pleasant, well-presented, and impeccably clean. Kudos to the Housekeeping team for their excellent work. The only suggestion would be the pillows, which could use an upgrade, but otherwise, the room was faultless. The Rooftop Bar team, on the other hand, delivered good service with excellent drinks, although the food menu was somewhat limited. The pizzas, however, were a standout. Room service meals were enjoyable and reasonably priced, but the addition of a $10 tray charge seemed excessive. Upon checkout, the underwhelming experience continued. There was no inquiry about our stay or any pleasantries exchanged. It was a straightforward, "Are you happy for me to charge your credit card?" When I requested to see the bill and mentioned my preference to pay by EFTPOS, I was wrongly informed that it would still incur a credit card surcharge. I promptly corrected this misinformation, stating that their system should indeed differentiate between a Visa Debit Card and a credit card. While I understood this was not the receptionist's fault (and explained this to her), it once again contributed to an overall disappointing stay. Considering the price we paid, I find it unlikely that we'll return to this hotel in the future.

Dear Oceans_View18, We sincerely apologize for the extended wait during check-in and any inconvenience it caused. Rest assured, we'll review our staffing and training protocols to ensure a smoother process for our guests. The miscommunication regarding restaurant availability is regrettable, and we'll work on improving coordination to provide accurate information across all our outlets. On a positive note, we're pleased to hear that you found the room to be well-presented and clean. We'll consider your feedback about the pillows for future improvements. Additionally, we're glad you enjoyed the drinks and meals at our rooftop bar and through room service, and we'll take your suggestions into account for menu enhancements and pricing adjustments. Your detailed feedback is valuable. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Alex Mihardja Executive Assistant

A fantastic inner city stay

트립어드바이저 평점 5.0/5

Sharon H Couples - TripAdvisor 인증 리뷰

The hotel sits down an inner city Melbourne alleyway, just off Little Bourke Street. It’s close to all the key attractions and shops. The rooms are spacious and well equipped. The rooftop bar Blossom produced some of the best pizza that we’ve ever had. Every staff member we encountered was professional and authentic. So nice to see a hotel that recruits and trains great people.

Dear Sharon H, Delighted to hear you had a fantastic stay. We appreciate your kind words about our spacious rooms, delectable pizzas at Blossom rooftop bar, and the professionalism of our staff. Looking forward to welcoming you back soon. Sincerely, Alex Mihardja Executive Assistant

Memorable for all the wrong reasons

트립어드바이저 평점 1.0/5

Paul G Couples - TripAdvisor 인증 리뷰

Shabby, drab hotel. Unfriendly. disinterested reception with the exception of Ralph who has an impressive customer focus. Housekeeping very hit and miss and lacked attention to detail. No coffee replacement, bed pulled up rather than made over a four day period. Not something you’d expect from the Acor Group

Dear Paul G, Thank you for your feedback. We apologize for falling short of your expectations during your stay. We appreciate your recognition of Ralph's customer focus and will address the issues you've raised with our team to ensure a better experience for our guests in the future. Sincerely, Alex Mihardja Executive Assistant

Disappointing

트립어드바이저 평점 1.0/5

Sid X TripAdvisor 인증 리뷰

Could barely sleep, with the noise of the A/C. Poor service, they were unable to clean the room one day. They would not honour the advertised features. Free parking was $60 / day and no breakfast included. We stayed 2 nights unfortunately. Waited 30 minutes to check in, only 1 receptionist at 2pm!! Could hear people / TV in other rooms. Totally ruined my 70th birthday.

Dear Justsid54, We apologize for the disappointment and inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a better experience for our guests in the future. Please feel free to elaborate on the advertised features, as we don't advertise free parking and breakfast would only be included if you book the accommodation with an inclusive breakfast rate. I will be happy to look into it further once I have heard from you. Regards, Alex Mihardja Executive Assistant

서비스가 너무 좋은 호텔

고객 평점 5.0/5

Kiwook W. 커플 - 전체(All) 통지 확인

청소를 너무 잘하고 고객응대가 너무 친절했어요. 좋은 경험이였습니다.

Dear w. Kiwook, Thank you for your positive feedback. We're thrilled to hear that you had a good experience with our friendly customer service and excellent cleaning standards. We appreciate your kind words about our reservation center and reception staff. We look forward to welcoming you back for another pleasant stay in the future. Sincerely, Alex Mihardja Executive Assistant

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,355 리뷰 9.5/10 위치
  • 1,667 리뷰 7.9/10 객실
  • 1,675 리뷰 7.4/10 서비스
  • 26 리뷰 5.1/10 인터넷 가격
  • 529 리뷰 7.3/10 편의 시설
  • 523 리뷰 8.4/10 분위기
  • 512 리뷰 7.8/10 청결도
  • 379 리뷰 7.4/10 조식

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멜버른 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.