노보텔 캔버라 4.5성

고객 평점 (ALL 평가) 3.9/5 3,197 리뷰

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호텔설명

ALLSAFE 승인 호텔

호텔 추가 정보

  • 호수까지 1km, 국회의사당까지 3km

  • 주변에 수많은 레스토랑과 바가 인접

  • WIFI 무선 인터넷, 넓은 업무 공간, 평면 케이블 TV

  • 세련된 바에서 하루 종일 음료와 스낵 제공

  • 피트니스 센터, 스파, 사우나, 이벤트 공간

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호텔 위치

노보텔 캔버라

65 Northbourne Avenue
2601 캔버라
호주

GPS:-35.27799, 149.128986

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  3,197 리뷰

TripAdvisor 평가  3.5/5  4,002 리뷰

Outstanding

트립어드바이저 평점 5.0/5

Dean R TripAdvisor 인증 리뷰

The beds were amazing, so soft and comfortable. The Staff were amazing, the front desk were always happy to give any help they could. The restaurant team gave an amazing experience and the housekeeping team were incredibly professional when cleaning my room. Cannot wait to stay again!

Dear DeanrH805kn, Thank you for choosing to stay with us at Novotel Canberra. We are thrilled to hear that your recent experience with us was outstanding. It is fantastic to hear that you found our beds very comfortable and our team both amazing and professional. This feedback will be shared and celebrated with the whole team. We look forward to warmly welcoming you back on your next visit to the Nation's Capital. Sincerely, Jessica James General Manager

Lively neighborhood

트립어드바이저 평점 5.0/5

SteveAntpitta TripAdvisor 인증 리뷰

We stayed here when our flight was diverted to Canberra. The desk clerk handled the rush of displaced passengers sent here well. The rooms were very comfortable. The location is in a lively area, convenient to restaurants and a hopping nightlife..

Dear SteveAntpitta, It is great to hear that you enjoyed your time at our property and in Canberra even if that was not your original plans. We are thrilled to hear that our front office team were able to quickly assist and that our central location suited your needs. We hope to warmly welcome you back on your next visit to the Nation's Capital and appreciate you taking the time to provide us with this review. Sincerely, Jessica James General Manager

Not at Novotel standards

트립어드바이저 평점 3.0/5

Anthony H 비즈니스 - TripAdvisor 인증 리뷰

I stayed at the Novotel Brisbane 5 days ago, and the Novotel Canberra this week, these two properties are polar opposites when it comes to experience/inclusions/value for money, with the Novotel Canberra a 3 star motel compared to the 4.5 star Novotel Brisbane - I was shocked at how the experience could vary so much within the same brand. Comparison between the two: Novotel Canberra - (NC) Novotel Brisbane - (NB) 1. Room service: NB: Full room service was available NC: It states its available from 4pm. I requested food at 5pm, "sorry sir, the kitchen doesn't open til 5.30pm". Ugh 2. Minibar NB: Fully stocked minibar replenished daily. NC: No minibar on offer whatsoever, nothing... 3. Coffee NB: Barista coffee is served standard with breakfast each morning. NC: Barista coffee only available at an additional charge, even when breakfast is included. 4. Breakfast NB: Eggs anyway you like, omelette, poached, sunny side up, whatever - just ask. NC: I requested an omelette, "that'll be an additional cost on top of what you've already paid for breakfast". Are you serious!? What's the point of paying for breakfast?? 5. Drinks Asked front desk at 11pm for a can of soft drink and charge it to my room. "We have no drinks as the bar is closed". They could not even get a can that could be fetched from the fridge and charge it to the room. So with no minibar, and nothing available for purchase - uber delivery came in handy. 6. Pre-ordering NB: Inroom card to pre-order breakfast for delivery, just fill in and leave it outside at night. NC: No such thing exists Gerneral stuff: Im 5ft 8 and the shower head was 1cm off the top of my head, hate to have been any taller. Shower over bath too so avoid if you have mobility issues. Stained curtains, chipped cupboards, room carpet filthy and in desperate need of replacing. The only saving grace here is location (however there are plenty of other properties in the same location so you have choice), and all staff were friendly. Avoid if you want 3 star or above. Stay if you're ok with motel style, lack of services, lack of amenities and wanting to pay for extras that should already be included. Hot tip: Canberra accom can book out well in advance, especially if parliament is sitting. Make sure to book as far in advance as you can to avoid disappointment.

Dear Anthony, Thank you for staying with us at Novotel Canberra. We are very sorry to hear that your recent experience with us did not meet your expectations. We appreciate you taking the time to provide us with this detailed feedback and comparison with Novotel Brisbane. We are currently reviewing many of our services including breakfast offering, mini bar and room service and will be making changes and improvements in the coming months. We will investigate with our front office team on why a drink was not offered, this is not our usual service standards and we sincerely apologise for the inconvenience this caused. It is our hope that we get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager

Limited Refurbished Rooms - 2 star motel rooms are better

트립어드바이저 평점 1.0/5

Collin P 비즈니스 - TripAdvisor 인증 리뷰

Limited Refurbished Rooms - the majority of the time over the last two years stayed at the hotel was in the style of a 2 Star motel room with a 5 Star pricing. There should definitely be clarity that the rooms on website are extremely limited! I have let me company know and will be delisting the hotel from our hotel options.

Dear Collin, Thank you for choosing to stay with us at Novotel Canberra. We are very sorry to hear that your recent experiences at our property have not met your expectations. We are currently working with our owners on plans to refresh the rooms at Novotel Canberra which we are very excited about. We hope to get the opportunity to better serve you and welcome you back in the near future. Sincerely, Jessica James General Manager

Meh.

트립어드바이저 평점 3.0/5

Everly G 가족 - TripAdvisor 인증 리뷰

Very Average. The rooms are quite basic, a bit worn out (some rooms more than others), but not terrible. The hotel has a very good location, in the CBD, and practically walking distance from everywhere. Breakfast at the hotel was simple, very average. I have been here a few times before, and the breakfast quality has decreased significantly. As for facilities, the hotel has a small indoor pool, very nice.

Dear Everly, Thank you for again choosing to stay with us at Novotel Canberra. We appreciate you taking the time to provide us with this detailed feedback. It is great to hear that our central location suits your needs. We are however sorry to hear that you found your room worn out on this occasion. This feedback along with your feedback on breakfast has been passed onto relevant leaders to investigate and address immediately. We hope to get the opportunity to better serve you again in the near future. Sincerely, Jessica James General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,746 리뷰 7.4/10 위치
  • 2,373 리뷰 5/10 객실
  • 1,798 리뷰 7.4/10 서비스
  • 29 리뷰 5.5/10 인터넷 가격
  • 942 리뷰 4.8/10 안락함
  • 921 리뷰 4.3/10 청결도
  • 627 리뷰 3.5/10 편의 시설
  • 612 리뷰 2.5/10 분위기

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