소피텔 멜버른 온 콜린스 5성

고객 평점 (ALL 평가) 4.7/5 7,577 리뷰

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소피텔 멜버른 온 콜린스 - Image 3
소피텔 멜버른 온 콜린스 - Image 4

호텔설명

호텔 추가 정보

  • ALLSAFE 인증 - 안심하고 무료 AXA 의료 원격 서비스 이용

  • 멜버른에서 가장 높은 전망은 가장 높은 위치에서 야라강과 포트 필립 베이를 볼 수 있습니다.

  • 벽난로가 있는 고층 클럽 라운지, 트레져리 가든스 전망, 고급 음식과 와인

  • No35 레스토랑은 거리 150m 높이에서 세련된 식사를 제공합니다.

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

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호텔 위치

소피텔 멜버른 온 콜린스

25 Collins Street
3000 멜버른
호주

GPS:-37.813504, 144.973355

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  7,577 리뷰

TripAdvisor 평가  4.5/5  6,391 리뷰

2023으뜸 시설

Exceptional service

트립어드바이저 평점 5.0/5

791jayaramj Couples - TripAdvisor 인증 리뷰

An excellent place to stay in Melbourne. Outstanding team, lot of choices to dine in and recommendable. Room view were amazing, staffs are very attentive and welcoming especially the reception. I loved everything about the hotel and suggest to grab your deal.

Thank you for telling us about your experience at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We look forward to seeing you again on your future visits to Melbourne.

Outstanding

트립어드바이저 평점 5.0/5

fiona150462 Couples - TripAdvisor 인증 리뷰

Fantastic place to stay in Melbourne.. top notch.. food unbelievably good. Tim, new employee, in Atrium is doing a wonderful job. Very impressed 👌🏽10/10. The Restaurant 35… food excellent. Outstanding. And the Club Sofitel very good too. We will always stay at Sofitel now

Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted Tim from Atrium Bar. He will be really chuffed to have received the recognition. I hope to see you again here at the Sofitel Melbourne On Collins.

Nice hotel but certainly overpriced.

트립어드바이저 평점 3.0/5

akumar1989 가족 - TripAdvisor 인증 리뷰

The hotel and staff were lovely and I was fortunate enough to get it on a special deal. But the lack of pool, a slightly out of the way location and lack luster public spaces would make me think twice before paying full price. For some comparison, it is currently possible to book the nearby Hyatt for the same price, but unlike the Sofitel, the Hyatt includes an indoor pool and a lobby that will make your jaw drop. All that isn't to say that this isn't a great place to spend some time in Melbourne, but the pricing needs to be re-calibrated.

Thank you for your review on Trip Advisor. Your constructive comments are appreciated and well taken. We sincerely apologize that these issues kept you from having a flawless visit and we do hope to have you back in the not too distant future.

비싼 가격에 비해 서비스 퀄리티가 정말 최악

고객 평점 1.5/5

S 가족 - 전체(All) 통지 확인

1) EV로 숙소층(48층)으로 이동하려 하였으나, 카드키가 작동하지 않아 로비층~35층(라운지)만 계속해서 몇차례 왔다갔다 하여 공포스러웠음. 프론트에 말했더니 별다른 사과 없이 카드키를 바꿔주었으나 다음날 같은 일이 반복됨. 또다시 사과 없이 카드키만 바꿔줌. 2) 방에 있던 의자에 발가락을 찧어(의자 다리 부분이 굉장히 날카로워서 위험함.) 피가 많이 나서 상비약품을 요청하였으나 연고가 구비되어 있지 않아 소독 스프레이와 밴드만 가져옴. 소독 스프레이는 호텔에 구비된 것이 1개 뿐이라 지금 사용하고 바로 가져가야한다고 함. 3) 35층 라운지의 "제니(?)" 비슷한 이름의 남자 직원은 본인이 동양인임에도 인종차별을 하였음. 웰컴 드링크를 요청하였으나, 굉장히 띠꺼웠고 줄수 없다는 식으로 응대함. 근처의 서양인들이 요청한 사항에 대해서는 머리를 땅에 박을 것 같이 굽신거리는 태도로 응대하여 더욱 불쾌하였음. 4) 룸 정리가 안됨. 이불만 정리하고 테이블 위의 접시, 잔 안의 음료 등은 3일 내내 치우지 않았음. 엄마의 생일 축하를 위한 샴페인을 제공해준 것은 정말 감사드립니다. 그러나 그 외의 서비스는 최악이었습니다.

K. Seol, Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. It was disappointing to learn of the multiple shortfalls in your experience during your visit. Please be assured that we have taken your feedback back to our Operational teams for further investigation. I sincerely apologise that the service level of the hotel was not up to your normal expectations and that your stay at the hotel was not the seamless experience it should have been. Your valuable feedback has been discussed in more detail with our Housekeeping Department, Atrium Bar, as well as our Front Office Team to ensure such situations are not repeated. As a gesture of our genuine concern, I would also like to offer you a complimentary upgrade to a suite with a late check out at 2pm (subject to availability) upon your next stay. As mentioned before, I truly apologise on behalf of our teams for not leaving you with a positive lasting impression of the Hotel. I would love to see you return to the Hotel so we can ensure you are left with a wonderful experience so please feel free to contact me directly in the future should you require a reservation so I can ensure you’re looked after. With kind regards, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Nickel and Dimed

트립어드바이저 평점 2.0/5

janimmo TripAdvisor 인증 리뷰

Groundhog Day lured me south and I booked into my usual luxury, very expensive city bolthole. How times have changed! This formerly gorgeous hotel has deteriorated into a MONEY GRUBBING, parsimonious, worn out, antiquated shell of its former glorious self. The technology remains in the ‘90s, with one charging point per room and none in the public areas of the hotel, I-Pad, iPhone and I-watch cannot be charged simultaneously. Well past time to update the antiquated technology. At almost $800 per room per night, you’d expect some biscuits with your Nespresso coffee, but NO, $6 for a KitKat. Ditto, feel like a wine? $90 per bottle for a local Chardonnay. No thanks, $10 delivery charge for a megre breakfast ($40) delivered to your room and tray left outside uncleaned room until 2pm next day. No need for a slip under the door to tell me my room remains uncleaned, I certainly knew that. Unable to clamber into the old fashioned shower over the bathtub, because I’m old and frail, I caught the lift and used the gym Change Room shower, how inconvenient. (Remember $780 per night). Swipe card for the lift continually failed and was extremely frustrating. Naturally, there’s an upside. Lovely, helpful, sympathetic staff, beautiful, comfortable bed, glorious views, but that’s about it. Never again, after my first visit in 1986, I’ll never again darken their doorways.

Thank you for your review. We're really sorry to hear that your stay fell short of expectations and would like to assure you this is not up to our usual standards at all. We take constructive feedback seriously and will address the issues you have raised. On behalf of Sofitel Melbourne On Collins, we thank you for your business and we hope you will give us another chance and stay again.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,093 리뷰 9.6/10 위치
  • 2,826 리뷰 8.6/10 객실
  • 3,430 리뷰 9.2/10 서비스
  • 15 리뷰 7.1/10 인터넷 가격
  • 742 리뷰 7.1/10 레스토랑
  • 738 리뷰 8.2/10 분위기
  • 713 리뷰 7.9/10 편의 시설
  • 534 리뷰 8/10 청결도

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