Novotel Rotorua Lakeside 4.5성

고객 평점 (ALL 평가) 3.9/5 3,489 리뷰

Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
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호텔설명

ALLSAFE 승인 호텔

호텔 추가 정보

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

숙박

객실

City View King Room with Special Access Bathroom

비 계약 사진

  • 2명
  • 28 / 301 sq ft
  • 침구 1 x 킹사이즈 베드
  • 전망: 도심쪽
  • 장애인 객실

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호텔 위치

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  3,489 리뷰

TripAdvisor 평가  4.0/5  3,265 리뷰

Good location!

트립어드바이저 평점 3.0/5

KasHaley Friends getaway - TripAdvisor 인증 리뷰

The best thing about this hotel is the location. Rooms are dated but clean. Good water pressure but slow check in process. Close proximity to Eat Street. - which provides a variety of restaurant options. Ice cream parlor across the street is worth the visit.

Wish we had chosen a motel instead

트립어드바이저 평점 2.0/5

Rich R Couples - TripAdvisor 인증 리뷰

Front desk couldn’t offer us the Novotel website rates, so we ended up paying more - so book online. The room we were assigned wasn’t as we wanted so I immediately asked to change rooms. A manager who was hidden in a back room somewhere opined on this for 15 mins, eventually agreed but only if we returned all luggage to the lobby, waited for the room to be fully checked and if ok then would then assign a new room. Zero trust shown to guests that are staying for another two days! Walls and windows are equally thin, so music from the bars and restaurants across the road, or your neighbouring room may keep you awake with noise. Failing that, noise from the old refrigerator in the room might do it too! We had all three to contend with. Parking comes at extra cost. The room itself whilst aging was comfortable and the free laundry room was a good bonus.

Gross and Grimy - RUN!

트립어드바이저 평점 1.0/5

Cruiser29560699098 TripAdvisor 인증 리뷰

My mother and I checked into our room at the Novotel and were quickly disgusted by the state of the room. Multiple dirty handprints covered the wall, crusty toothpaste in the sink, open fridge with rotting milk in it, rusty towel holders, I could go on. We went downstairs to complain and the three people at the desk didn’t even look up at us when we spoke to them and instead replied, “Are you saying you want another room?” When we came down with our luggage to get our new keys, the general manager advised the attendant to NOT list the room change reason for cleanliness, but rather the room type being wrong. They gave us the same room just on a different floor and that wasn’t much better. Stained sheets with hairs on them, towels on a dirty wooden bench, a broken toilet, etc. We sucked it up for a night and left in the morning for another hotel. While I can understand an out of date hotel, TWO unclean rooms with rude staff to “help” you is where I draw the line. Save yourself and stay somewhere else.

Kia Ora, We apologize profusely for the unacceptable experience you encountered during your stay at Novotel Rotorua. Your description of the room condition and the lack of responsiveness from our staff is deeply concerning and falls far below our standards of cleanliness and customer service. Please rest assured that we take your feedback seriously, and we will investigate this matter thoroughly to ensure that appropriate measures are taken to prevent such incidents from occurring in the future. Your comfort and satisfaction are paramount to us, and we deeply regret that we failed to meet your expectations on this occasion. We understand your disappointment and frustration, and we sincerely apologize for any inconvenience caused.

Don’t expect Novotel to accomodate your family

트립어드바이저 평점 1.0/5

Philippa C TripAdvisor 인증 리뷰

Don’t actually expect them to accomodate your family. As a part of a “family deal” I booked two rooms. On arrival, they’re not connected (even though I did check this when I booked). They said they’d not even necessarily bre next to each other!!! There was no remote concern about splitting a family up, or how this arrangement would work. The clerk and the supervisor then blamed me for not putting in my own special request to have connected rooms! Don’t book this place. They don’t care.

Kia ora, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay, especially with the room arrangements. We understand the importance of family comfort, and we regret falling short of your expectations. Your feedback is invaluable, and we will use it to review our processes and ensure better communication regarding room preferences. We appreciate your understanding and the opportunity to improve our services. If your travels bring you back to Rotorua, we would be honored to have another chance to provide you with a seamless and enjoyable stay.

Pleasant location

트립어드바이저 평점 4.0/5

Diane W Couples - TripAdvisor 인증 리뷰

Wonderfully located in close proximity to the lake. Suggest requesting a lake view as it was outstanding. Welcoming reception staff and morning greetings from housekeeping. Reception area is well laid out , bar area, access to an outside area. A pleasant stay just a little tired.

Kia ora Diane, Thank you for choosing to stay with us and sharing your feedback. We're delighted to hear that you enjoyed the wonderful location, outstanding lake view, and the warm greetings from our staff. Your positive comments are appreciated. We understand your mention of the property feeling a bit tired, and we want to assure you that we continuously strive to enhance our facilities. Your insights are valuable as we work towards providing an even better experience for our guests. We look forward to welcoming you back and ensuring your future stays are even more enjoyable.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,528 리뷰 9.2/10 위치
  • 2,650 리뷰 4.7/10 객실
  • 1,995 리뷰 7.1/10 서비스
  • 54 리뷰 3.8/10 인터넷 가격
  • 1,051 리뷰 2.8/10 청결도
  • 984 리뷰 5.5/10 안락함
  • 734 리뷰 4.3/10 편의 시설
  • 677 리뷰 6.8/10 조식

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